Remove when-content-speaks-the-language-that-users-want-then-their-experience-turns-from-good-to-great
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When Content Speaks the Language That Users Want, Then Their Experience Turns From Good to Great

CSM Magazine

Introducing Coreon – Uniquely connects language with conceptual knowledge Jochen briefly introduced Coreon as a Berlin-based software company, serving as a leader in Multilingual Knowledge Systems with SaaS offering. Coreon’s tool marries language with knowledge in a holistic way. It is hosted on German data centers.

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Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

Kayako

After scouring the shelves for a good starter kit, my daughter picked the Moana Island Adventure set. It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support.

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Personalizing Auto-Responses: Smart Settings for Proactive Support

Kayako

I have now fallen in line behind 12241 other users reaching out for support. Like the Monday influx of clients waiting their turn at the bank, I was one of the thousands tapping my foot, ticket on hand, waiting for someone to address my concern. Next — yes, you will hear back from us. This certainly was the case for me.

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Create Your Own FAQ Template from Scratch

Kayako

Just as I was settling down for bed, I got an email notification from Passion Planner, one of my favorite brands, announcing the launch of their Kickstarter campaign of a brand new planner for 2018. For software and digital services, they guide users to perform common actions, such as deleting an account or fixing sync problems.

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6 Ways to Re-engage Lapsed Users

Optimove

But what many tend to overlook is re-engaging lapsed users. That’s a lot of users and a lot of potential revenue – so it pays to implement a robust re-engagement strategy and remind them just why they fell in love with your app in the first place. . 1 – Understand why users are disengaging in the first place.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

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A complete guide to Webchat, Livechat & Chatbots

BirdEye

By answering questions in real-time, website chat can turn website visitors into customers, helping your business close more deals. Table of contents Chapter 1 Getting started with website chat What is website chat? This is when webchat comes in handy. Webchat makes your website ‘textable’ when real-time chat is not possible.