West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

ECXO

MAY 15, 2023

As advertisers collect data through more advertising outlets and channels, they merge it with analytically infused customer journeys. Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. The result? More MadTech business cases that are higher in scale and complexity.

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? Here are some of the ways that this year’s analytics competition contestants did just that. The Calabrio Analytics Competition—now in its fourth year—is designed to reward customers using Calabrio Analytics for turning data into actionable insights and tangible results.

Connections 147

Connections Contact Center Analytics Travel 147

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

West Monroe

JUNE 13, 2022

Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed. These eight steps can help them do just that. But many have gone stale.

Government 90

Government Culture Industry Leadership 90

Clarivate

SEPTEMBER 27, 2022

This report warns that unless action is taken , an estimated 700 million people may be displaced by drought by 2030, and an estimated one in four children will live in areas with extreme water shortages by 2040. Source: Web of Science and InCites Benchmarking & Analytics. What is SDG 6: Clean Water and Sanitation?

Government 98

Government Policies Resources Report 98

Comm100

FEBRUARY 6, 2024

billion by 2030. Real-time feedback and analytics provided by these technologies are crucial for maintaining student engagement in the long run. The growing impact of technology in education is evident in market trends. The global EdTech market is expected to grow at a rate of 13.6% annually , reaching about USD 348.41

Gamification 100

Gamification Engagement System Feedback 100

West Monroe

JULY 19, 2023

The new Manufacturing Leadership Council (MLC) study about artificial intelligence , as a part of MLC’s Manufacturing in 2030 Project, reveals that a majority of manufacturers are underway with AI pilot projects in areas such as production, IoT data analysis, preventive maintenance, quality management, and supply chain management.

Leadership 52

Leadership Industry Analysis Study 52

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. from 2023 to 2030.

Call Center 52

Call Center Healthcare Company Hospitality 52

Clarivate

MAY 31, 2023

According to figures from the Healthcare Research & Data Analytics team at Clarivate, the top three best-selling products for Pfizer, AbbVie, Merck/MSD and Bristol Myers Squibb contributed more than half their revenue in 2022, ranging from 53.3% of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7

Healthcare 52

Healthcare Innovation Analytics Resources 52

CSM Magazine

JANUARY 22, 2024

from 2023 to 2030. June, 2023 – EdgeTier, a Dublin, Ireland-based company that provides a real-time AI analytics platform for customer experience management, has successfully raised €6 million in Series A funding. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. Brands need a strategy that incorporates generative AI. There is a reason ChatGPT drove Google to create a “Code Red” team.

Brands 98

Brands Analytics Consumers Technology 98

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Although we have been discussing the value of industry 4.0

Industry 52

Industry Case Study Analysis Technology 52

Blake Morgan

JULY 29, 2023

Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics. By 2030, digital transformation will change more than 1 billion jobs worldwide. Companies that invest in upskilling and preparing their frontline employees will be better prepared to lead in a changing future.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Lumoa

SEPTEMBER 30, 2022

The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. . This includes the ability to handle more complex processes, the incorporation of ethical concepts in AI, and better connectivity to analytics tools. . Widening the Role of Artificial Intelligence in Banking CX.

Banking 236

Banking Customer Experience Self Service Financial 236

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

CSM Magazine

FEBRUARY 28, 2023

In addition to communications tools, companies should also make sure they are operating on with latest software solutions which enable them to access real-time data analytics on customer behavior. Estimates suggest that by 2030, Gen Zalpha will make more than 20% of the population worldwide and will have immense spending power.

Customer Service 52

Customer Service Social Media Entertainment System 52

Clarivate

APRIL 14, 2022

Known as Agenda 2030 , it identified 17 Sustainable Development Goals and 169 supporting targets. For this analysis we’ve used InCites Benchmarking & Analytics , the web-based research evaluation tool from Clarivate. Source: Benchmarking & Analytics. Source: InCites Benchmarking & Analytics.

Analysis 133

Analysis Analytics Government Policies 133

West Monroe

MAY 25, 2023

We expect that will continue: The International Energy Agency estimates that global investments in smart grids will need to average roughly $600 billion annually through 2030 to achieve renewable energy demands. APM can provide the data and analytics needed to meet these requirements and help utilities comply with evolving regulations.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

CSM Magazine

SEPTEMBER 27, 2023

billion in 2030. Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6

Technology 59

Technology Tourism Travel Entertainment 59

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer Centricity 52

Customer Centricity Customers Data Customer Experience 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 52

B2B Data Report Customer Experience 52

West Monroe

MARCH 14, 2024

Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

Blake Morgan

JULY 15, 2023

Amazon is doubling down on customer data with innovative analytics strategies , many of which it shares with third-party sellers. Amazon is on track to reach zero emissions from its operations by 2025—five years earlier than its original goal of 2030.

Retail 52

Retail Innovation B2B Transportation 52

CSM Magazine

SEPTEMBER 30, 2021

We expect that the number of packages we’re likely to order will treble by 2030. Driver analytics will allow couriers to expel those doing a poor job and hurting their brands. Sustainability takes on a larger role. Environmentally aware consumers will see that the current delivery system is unsustainable.

Customer Expectations 52

Customer Expectations Retail Social Media System 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved.

Data 52

Data Measurement Leadership Analytics 52

SurveySensum

AUGUST 4, 2023

billion by 2030. Tools like SurveySensum’s Text Analytics can help you identify emerging complaints, track customer sentiment, and act in real time. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29 billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

NetBase

AUGUST 26, 2020

And keep your own analytics game on point. Even the trendsetting Amazon announced last year that it would transition to 80% renewable energy usage by 2024 , and zero emissions by 2030. Whether these two brands tapped into market research and consumer intelligence to discover emerging trends is unknown. Clean Energy Patents.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Wired and Dangerous

MAY 7, 2021

The Russian Federation submitted its 2030 Intended Nationally Determined Contribution (INDC), proposing to reduce emissions by 25% to 30% below 1990 levels by 2030 (UNFCCC, 2015). Bians marriage is only for the sake of his parents [link].

Government 91

Government Policies Banking Healthcare 91

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

ECXO

JUNE 20, 2023

Revisiting and reinforcing your brand purpose – lessons from Philips, IBM and P&G India Philips – ‘O ur purpose is to improve people’s health and well-being through meaningful innovation’ Dutch multinational Philips aims to improve the lives of 3 billion people per year by 2030.

B2B 122

B2B Brands Innovation Government 122

Verint

APRIL 3, 2018

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Defining the Human Age: A Reflection on Customer Service in 2030. April 3 Webinar.

Self Service 34

Self Service Analytics Customer Engagement Trends 34