Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. Our new report, Luxury brands: Re-calibrating brand strategies for a changing world dives into the world of luxury brands.

Brands 95

Brands Fashion Consumers Video 95

Uniphore

NOVEMBER 20, 2017

Robotic Process Automation (RPA) has been one of the most revolutionary products of enterprise technology in the last few years, stirring the winds of change in the business world by enabling increased productivity at reduced costs, and one which will likely eventually be leveraged in just about every industry. trillion by 2025!

Industry 0

Industry Technology Report Company 0

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage. from 2020-2025.

Trends 107

Trends Industry Telecommunications Chatbots 107

Comm100

APRIL 22, 2021

By 2025 the chatbot industry is expected to be worth $1.25 billion, growing at a CAGR of 24.3%, according to a new report by Grand View Research. However, since then chatbot vendors have made great strides in the development of this technology, driven by AI and most specifically, Natural Language Processing (NLP).

Chatbots 246

Chatbots Brands Wait Times Consumers 246

CSM Magazine

JANUARY 19, 2023

With the higher adoption of the internet and technology, online shopping has become a new standard for shoppers of any age. POS technology can help you accommodate complex buying behaviors, giving your customers an unforgettable experience. billion by 2025. Surprisingly, 2.14 trillion by 2024.

Trends 52

Trends Sales Omni-Channel Retail 52

Clarivate

APRIL 18, 2024

In 2024, watch as the global trendsetter brings to bear its technological expertise combined with a captive Prime membership, brand recognition, and national employer buy-in to re-envision healthcare that truly works around the patient. Healthcare segment) across the nation as part of a $1 billion cost-cutting strategy.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

TechSee

FEBRUARY 16, 2021

COVID-19 has resulted in a further increase in demand for service, with ServicePower reporting that 2020 field service trends resulted in field service organizations increasing investment in service workers by 72% to meet the rising demand. consumers reported requiring technician assistance during the current pandemic.

Trends 109

Trends Survey ROI Technology 109

Forrester's Customer Insights

AUGUST 8, 2018

I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.

Technology 24

Technology Report Data 24

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Self Service 124

Self Service Contact Center Wireless Video 124

Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D.

Trends 52

Trends Metrics Analysis Innovation 52

TechSee

NOVEMBER 27, 2018

AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. Contact Centers.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

MAY 4, 2021

Harvard Business Review reported that businesses dealt with more than double the number of “difficult” customer service calls in the early days of the pandemic. Businesses have recognized the possibility of using this same technology in the customer service function. Is your organization on board?

Customer Service 182

Customer Service Contact Center Call Center Retail 182

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

Report 69

Report Data Guidelines Training 69

Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Nearly three-fourths of all B2C customers factor in experience when making purchasing decisions, according to a report by professional services firm PricewaterhouseCoopers.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

Magellan Solutions

AUGUST 24, 2021

Billion in 2025 at a CAGR of 6%. . Technology has provided means to automate tedious accounting tasks. . Also they can generate and track cash reports daily which can help your business plan for the future. Financial Reporting. Business has to comply with reporting requirements especially during the pandemic.

Financial 52

Financial Government Analytics Report 52

Avaya

JUNE 24, 2019

This is where we see the benefits of an application ecosystem approach, which allows organizations to flexibly assess and adopt the technologies and changes needed for providing incredible customer and agent experiences. They want to be free of the technology refresh cycle to more quickly adapt and innovate.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Oracle

JANUARY 19, 2021

The Gartner Future of Sales 2025 report predicts that 80% of B2B sales will be online by 2025. Optimizing for digital selling has forced many sales organizations to invest in technology, revise their compensation and sales strategies, and ultimately find ways to create value from a distance.

Sales 45

Sales Trends B2B Ecommerce 45

West Monroe

APRIL 9, 2024

Understanding the benefit credit unions have to maximize on the tight borrowing market for banks will provide greater value during this year and into 2025. API-banking, automated bill pay setup, digital payments functionality linked to cash flow reporting). How can credit unions better serve this segment?

Self Service 52

Self Service Trends Banking Financial 52

Kustomer

JUNE 3, 2020

Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold standard. Download CCW Report.

Contact Center 52

Contact Center Self Service Data Omni-Channel 52

Kustomer

SEPTEMBER 1, 2022

In HubSpot’s “The State of Customer Service” report, they concluded that companies with high growth are more likely to understand their customers’ thoughts and sentiments about their brand. Customer service technology can help you maintain and improve your approach to customer service.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Oracle

JULY 14, 2020

A January report from Ingenico Group and Freedom Pay found that 75% of millennials and 70% of Gen Z shoppers said they were satisfied with contactless payments, with the latter group saying that they’re a “must have” option for merchants. Known players such as Apple Pay, Samsung Pay, and Google Pay have all reported growth.

Trends 111

Trends Customer Experience Wireless Consumers 111

TechSee

NOVEMBER 6, 2018

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . The combination of these two technologies creates a powerful collaborative solution for remote guidance. What is augmented reality remote assistance?

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

NOVEMBER 5, 2019

This rate of adoption has prompted Goldman Sachs to predict that AR will be an $80B market by 2025. AR technology is on its way to becoming firmly entrenched in the field services industry. For example, with AR technology, boxes could be overlaid with digital information that would highlight the package slated for the next delivery.

Analytics 95

Analytics Training Airlines Contact Center 95

Magellan Solutions

FEBRUARY 4, 2021

The COVID-19 pandemic accelerated the adoption of new technologies in the BPO industry. This is to boost productivity by more than 25% by 2025. In fact, according to ADB : “Companies deploying 4IR technologies were likely to recover. Entrepreneur 2019 reports that the Philippines has 20% global call center market share.

Call Center 52

Call Center Contact Center Government Banking 52

ShepHyken

JUNE 28, 2019

Technology replacing humans. In general, technology is augmenting —not replacing — the employee. In its recent jobs report, the World Economic Forum highlighted a curious feature of the revolution in artificial intelligence (AI) already underway in the tech-enabled workplace. That’s what we all fear.

Contact Center 112

Contact Center Self Service Banking Airlines 112

Blake Morgan

JULY 15, 2023

Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. Some robots even double-check orders for accuracy using AI and machine learning technology, allowing Amazon to deliver millions of packages quickly. Winner: Walmart.

Retail 52

Retail Innovation B2B Transportation 52

Call Experts

APRIL 14, 2023

McKinsey explains that at one North American call center alone, over 10 million customer requests are handled by IVR technology annually. IVR systems can be the sole solution or be integrated with other customer service technologies, such as CRM systems or call center software. billion by 2025, according to IndustryARC.

System 52

System Self Service Call Center Wait Times 52

TechSee

DECEMBER 27, 2018

According to the Consumer Technology Association , 66 percent of U.S. adults plan to buy at least one tech gift this year, with technology spending on smart devices, consumer electronics, and tech accessories projected to reach a record-setting $96.1 billion in revenue. Is Augmented Reality the Answer?

Retail 84

Retail Chatbots Consumers Video 84

Kayako

MARCH 7, 2019

As an increasing number of online businesses have started getting real value from chat bots, the use of this technology has skyrocketed amongst many companies in recent years. For example, Statista reported that the size of the chatbot market worldwide in 2016 was worth about $190.8 billion in 2025.

Chatbots 125

Chatbots Communication Report Customers 125

West Monroe

FEBRUARY 28, 2023

What’s required is the right mixture of technology innovation, regulatory incentives, cost-recovery, and norms setting to propel the supply community forward in providing an improved product. Known as Scope 1 emissions, the gas companies track and report on these emissions as part of their integrity reporting requirements.

Measurement 52

Measurement Company Policies Transportation 52

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. Brands must stay on top of CX trends.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

NobelBiz

SEPTEMBER 29, 2020

Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. Contact Center AI Market Will Expand Significantly by 2025 A recent report highlights just how big the growth of the global contact center AI market will be.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

Think Customers

JULY 29, 2022

By 2025, smart workflows and seamless interactions among humans and machines will be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work, predicts McKinsey & Company. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Data 59

Data Apparel Automotive Tourism 59

Think Customers

NOVEMBER 7, 2019

Or a retailer can make informed decisions to optimize in-store offers based on reports about real-time shopper traffic and demographic information. At the moment, voice search is only useful for specific requests and narrow purposes, but its effectiveness will expand as the technology advances and more smart devices proliferate.

Customer Journeys 40

Customer Journeys Customer Experience Wireless Hospitality 40

Avaya

JUNE 26, 2019

Application ecosystem: An application ecosystem approach enables organizations to flexibly assess the contact center technologies they need for providing incredible customer and agent experiences. They can gain access to seemingly endless “click-to-add” apps and features (i.e.

Contact Center 63

Contact Center Self Service Banking Policies 63

Magellan Solutions

AUGUST 19, 2021

According to our recent report, 2021 will see several launches of the next generation of neo-banks. The surge in digital banking transactions in recent years has further prompted traditional banks to explore their own technological solutions and elevate their digital offerings. . Innovation to drive economic recovery and growth.

Banking 52

Banking Retail Industry Financial 52