QuestionPro Audience

FEBRUARY 23, 2018

According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. In fact, U.S ridesharing adoption jumped 15 points to 53% in 2017.

Transportation 239

Transportation Rewards Programs Study Consumers 239

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. Our new report, Luxury brands: Re-calibrating brand strategies for a changing world dives into the world of luxury brands.

Brands 95

Brands Fashion Consumers Video 95

Lumoa

NOVEMBER 17, 2022

trillion by 2025. The Microsoft Global Service Report shows that 54% of respondents have higher expectations for customer service than the previous year. . In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

e-support 208

e-support Customer Experience Social Media Chatbots 208

Uniphore

NOVEMBER 20, 2017

In fact, according to a recent report by McKinsey and Company , it’s predicted that automation technologies, such as Robotic Process Automation, (RPA) will have a potential economic impact of nearly $6.7 trillion by 2025!

Industry 0

Industry Technology Report Company 0

ModSquad

DECEMBER 2, 2021

billion on Black Friday , down from last year’s $9 billion, according to a report from Adobe (that’s only a 1% drop!). A 2021 Statista report shows the growth ecommerce experienced during the pandemic is expected to continue through 2025. In the U.S., online shoppers spent $8.9 billion in sales, according to Adobe.

Ecommerce 98

Ecommerce Retail Sales Report 98

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025.

Trends 107

Trends Industry Telecommunications Chatbots 107

Forrester's Customer Insights

JUNE 7, 2023

Gen Z employees, those workers born between 1997 and 2012, are entering your organization and will account for 27% of the workforce by 2025. The results of this research are summarized in the report, Ready Or Not, […] To counter the myths and misconceptions about Gen Z, we surveyed thousands of Gen Zers in multiple countries.

Survey 26

Survey Report Employee Experience Customer Experience 26

Comm100

APRIL 22, 2021

By 2025 the chatbot industry is expected to be worth $1.25 billion, growing at a CAGR of 24.3%, according to a new report by Grand View Research. While some brands were initially hesitant to get onboard, thanks to tech advancements, these chatbot fears are being put to bed.

Chatbots 246

Chatbots Brands Wait Times Consumers 246

CSM Magazine

JANUARY 19, 2023

The modern POS system goes beyond sales processing capabilities and offers the following advanced features: Reporting and Analytics Mobile POS Abilities Contactless Payment Options E-Commerce Integrations In short, POS solutions work as a central hub for your business operations. billion by 2025.

Trends 52

Trends Sales Omni-Channel Retail 52

Helen Dewdney

AUGUST 16, 2022

Aldi is set to have 1200 stores by 2025. Supermarket price comparison for the full report and previous months. Aldi followed a close second with 11.3%. Tesco was the only other supermarket to see growth but at a fraction of the two budget retailers 0.01%. Saving money. See the Which?

Comparison 71

Comparison Retail Financial Consumers 71

TechSee

FEBRUARY 14, 2022

billion subscribers worldwide – 20% of global connections — by 2025. A report by Ericsson indicates that enterprise use cases will become a primary driver for 5G growth in the future, with service providers generating $131 billion by 2030 by proactively developing 5G use cases. Report Summaries.

Technology 109

Technology Self Service Wireless Telecommunications 109

Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D.

Trends 52

Trends Metrics Analysis Innovation 52

Kustomer

DECEMBER 26, 2019

Collecting great insights from customers is the leading contact center objective that companies want to achieve by 2025. Other customer intelligence issues reported by businesses were: not collecting enough data (43%), not using data to personalize the experience (43%) and not doing enough to understand customer sentiment (40%).

Contact Center 52

Contact Center Omni-Channel Social Media Study 52

TechSee

FEBRUARY 16, 2021

COVID-19 has resulted in a further increase in demand for service, with ServicePower reporting that 2020 field service trends resulted in field service organizations increasing investment in service workers by 72% to meet the rising demand. consumers reported requiring technician assistance during the current pandemic.

Trends 109

Trends Survey ROI Technology 109

ModSquad

DECEMBER 2, 2021

billion on Black Friday , down from last year’s $9 billion, according to a report from Adobe (that’s only a 1% drop!). A 2021 Statista report shows the growth ecommerce experienced during the pandemic is expected to continue through 2025. In the U.S., online shoppers spent $8.9 billion in sales, according to Adobe.

Ecommerce 52

Ecommerce Retail Sales Report 52

Forrester's Customer Insights

JULY 16, 2020

As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […]. Out of that research, four clear themes have emerged.

Banking 35

Banking Financial Report Connections 35

TechSee

NOVEMBER 27, 2018

AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Provide Support

FEBRUARY 8, 2018

According to a recent report by Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. A survey by Oracle found that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020.

Chatbots 62

Chatbots Customer Service Interaction Survey 62

Oracle

JANUARY 19, 2021

The Gartner Future of Sales 2025 report predicts that 80% of B2B sales will be online by 2025. ” B2B sales move from the trade floor to Zoom. 2020 gave us an important preview of what a digital-first sales environment looks like for B2B companies.

Sales 45

Sales Trends B2B Ecommerce 45

Kustomer

SEPTEMBER 1, 2022

In HubSpot’s “The State of Customer Service” report, they concluded that companies with high growth are more likely to understand their customers’ thoughts and sentiments about their brand. Some of the most successful strategies included tracking customer happiness and collecting direct feedback through a satisfaction survey.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

VDS

MARCH 17, 2023

Product releases will be limited and stopped by the end of 2023 The sale of PureConnect, including extra capacity finishes at the end of 2023 PureConnect will no longer be supported by July 2025 If you have a subscription PureConnect Premise license, it will stop operating when the license keys expire.

Contact Center 52

Contact Center Self Service Policies System 52

AWS Machine Learning

MARCH 29, 2023

The creation of AIDA aligns with the UNDP Strategic Plan 2022–2025 to use digitization and innovation for greater development impact. The ERC is a repository of over 6,000 evaluation reports that cover every aspect of the organization’s work, everywhere it has worked, since 1997.

Report 74

Report Data Guidelines Training 74

Quadient

NOVEMBER 15, 2017

In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. Enterprises and organizations continue to be inundated with data.

Survey 40

Survey Report Data Customers 40

TechSee

MAY 24, 2021

billion by 2025. households report feeling “safe enough” with only a self-monitored home security system, the time has come for security firms to build customer loyalty with innovation. Improving CX is Key for Home Security Firms. With research indicating that 55% of U.S.

Self Service 124

Self Service Contact Center Wireless Video 124

Kustomer

JUNE 3, 2020

To learn more about common blockers contact centers must overcome to power the future of customer service, download the CCW Special Report on the Customer Contact Vision for 2025. Download CCW Report. Customer service agents can help do just that, through both proactive and reactive support.

Contact Center 52

Contact Center Self Service Data Omni-Channel 52

Magellan Solutions

AUGUST 24, 2021

Billion in 2025 at a CAGR of 6%. . Also they can generate and track cash reports daily which can help your business plan for the future. Financial Reporting. Business has to comply with reporting requirements especially during the pandemic. However, the accounting services market is expected to reach $735.94

Financial 52

Financial Government Analytics Report 52

TechSee

MAY 4, 2021

Harvard Business Review reported that businesses dealt with more than double the number of “difficult” customer service calls in the early days of the pandemic. Another survey corroborated these findings, with just under half (45%) of U.S. consumers saying they have required technician assistance during the COVID-19.

Customer Service 182

Customer Service Contact Center Call Center Retail 182

Kayako

MARCH 7, 2019

For example, Statista reported that the size of the chatbot market worldwide in 2016 was worth about $190.8 billion in 2025. However, the 2018 State of Chatbots report found quite the opposite (we’ll talk about this in detail in the next section). According to the report, 43 percent of respondents shared this position.

Chatbots 125

Chatbots Communication Report Customers 125

Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Nearly three-fourths of all B2C customers factor in experience when making purchasing decisions, according to a report by professional services firm PricewaterhouseCoopers.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Playvox

DECEMBER 16, 2021

According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. As the fastest-growing group of individuals in companies, Millennials will make up 75 percent of the workforce by 2025. Employee engagement is one of the most challenging aspects to master in the contact center.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Oracle

JULY 14, 2020

A January report from Ingenico Group and Freedom Pay found that 75% of millennials and 70% of Gen Z shoppers said they were satisfied with contactless payments, with the latter group saying that they’re a “must have” option for merchants. Known players such as Apple Pay, Samsung Pay, and Google Pay have all reported growth.

Trends 111

Trends Customer Experience Wireless Consumers 111

Magellan Solutions

FEBRUARY 4, 2021

This is to boost productivity by more than 25% by 2025. Entrepreneur 2019 reports that the Philippines has 20% global call center market share. The same report cited that 60% of all US companies use BPO services in the Philippines. The COVID-19 pandemic accelerated the adoption of new technologies in the BPO industry.

Call Center 52

Call Center Contact Center Government Banking 52

Avaya

JUNE 24, 2019

Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. What’s driving this move to an ecosystem approach? The next 10 years will see more change to the contact center than the previous 100.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

SurveySparrow

JULY 24, 2023

As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. Embrace AI for Customer Experience Artificial Intelligence (AI) is the sparkling superstar in the universe of CX technology, ready to revolutionize the entire sphere of customer experience.

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

Blake Morgan

JULY 15, 2023

Amazon is on track to reach zero emissions from its operations by 2025—five years earlier than its original goal of 2030. One report found that Amazon produced 599 million pounds of plastic packaging waste in 2020, a 29% increase from 2019.

Retail 52

Retail Innovation B2B Transportation 52

TechSee

NOVEMBER 5, 2019

This rate of adoption has prompted Goldman Sachs to predict that AR will be an $80B market by 2025. With a DHL Trend Research Report estimating that drivers spend 40% to 60% of their time locating the correct boxes for their next delivery, there is a clear need to find ways to slash this wasted time.

Analytics 95

Analytics Training Airlines Contact Center 95

Oracle

JANUARY 17, 2018

According to a recent report by Grand View Research , the global chatbot market is expected to reach $1.25 billion by 2025. Nearly a quarter of Americans listen to podcasts regularly, according to a report by Edison Research and Triton Digital.

Trends 52

Trends Marketing Chatbots Video 52