Customer Service Considerations For 2025
JANUARY 26, 2016
The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service. In chatting about them, and the outlook for Customer Service, I was asked to write a position paper on it; something with thought leadership flavor about what to expect in the next decade. OK, enough bashing plagiarists … let’s go back to real work.