INDUSTRY INSIGHTS YOUR PEERS ARE READING
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management MORE
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat. MORE
With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. The U.S. apparel industry market is the biggest in the world, according to Statista. MORE
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding. MORE
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers. MORE
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time. MORE
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person. MORE
In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. Enterprises and organizations continue to be inundated with data. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future MORE
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. . MORE
The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins after gifts are opened. Here’s why some companies are hoping augmented reality will help them sleep easy. This holiday season, Santa will be delivering hot consumer products all across the globe. And if the big guy doesn’t come through? MORE
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services. MORE
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI. MORE
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025. MORE
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). MORE
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare. MORE
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . MORE
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. MORE
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. MORE
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025. MORE
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. MORE
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. MORE
By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S MORE
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel. MORE
We know that having clear objectives is paramount, regardless of what project you’re undertaking, both in your personal and professional life. MORE
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025. MORE
“In 2025, we envision a world where going to a machine and logging on and interacting with a two-dimensional visual based paradigm is not the way to do it,” says Kadaba. Subscribe via iTunes , Spotify and more. If AI is where the smart money is going, how does AI handle the smart money? MORE
Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. MORE
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later. MORE
Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. Digital transformation is about creating experiences that matter, but what does this look like within the contact center? MORE
Gartner predicts that by 2025 , the average contact center organization will be exploiting the benefits of an application ecosystem approach to better equip staff and enhance service. MORE
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. MORE
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone. MORE
By 2025, 70% of clinical trial participants will be using wearable technology, creating even more data. Subscribe via iTunes , Spotify and more. When the cost of drug development has increased a few hundred fold, how do you find a way to cut expenses and time? AI to the rescue. MORE
The global AR market is predicted to grow to $198 billion by 2025 , and the mobile-first essence, inexpensive sensors, and a limitless range of potential uses make augmented reality a nearly ubiquitous technology that’s likely to overshadow its more famous VR counterpart. MORE
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service. MORE
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. MORE
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025. MORE
billion worldwide by 2025, with a CAGR of 22.9 Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. MORE
2025 Related Topics Esteban Kolsky
JANUARY 26, 2016
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service.
Forrester's Customer Insights
NOVEMBER 18, 2018
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management
Rant And Rave
MARCH 7, 2019
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025.
Cyara
MAY 14, 2019
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services.
Forrester's Customer Insights
JANUARY 24, 2019
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.
QuestionPro Audience
FEBRUARY 23, 2018
By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S
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Provide Support
FEBRUARY 8, 2018
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat.
Kerry Bodine
NOVEMBER 22, 2017
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid.
Forrester's Customer Insights
AUGUST 8, 2018
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.
TechSee
FEBRUARY 5, 2019
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI.
Brandwatch CX
JANUARY 4, 2019
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later.
|
NICE Systems
MARCH 11, 2019
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone.
TechSee
NOVEMBER 27, 2018
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years.
NICE Systems
JANUARY 18, 2018
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized.
Smarter CX
APRIL 10, 2019
With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. The U.S. apparel industry market is the biggest in the world, according to Statista.
Smarter CX
APRIL 22, 2019
The global AR market is predicted to grow to $198 billion by 2025 , and the mobile-first essence, inexpensive sensors, and a limitless range of potential uses make augmented reality a nearly ubiquitous technology that’s likely to overshadow its more famous VR counterpart.
TechSee
JANUARY 24, 2019
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance.
Kayako
MARCH 7, 2019
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person.
Customer Bliss
APRIL 27, 2017
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel.
Avaya
JUNE 24, 2019
Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. Digital transformation is about creating experiences that matter, but what does this look like within the contact center?
Smarter CX
DECEMBER 26, 2018
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare.
Michelli Experience
MAY 23, 2017
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding.
Wootric
AUGUST 21, 2018
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025.
TechSee
SEPTEMBER 26, 2018
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time.
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years.
Vision Critical
JULY 17, 2017
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025.
TechSee
JUNE 18, 2018
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. .
Bold360
MAY 20, 2019
By 2025, 70% of clinical trial participants will be using wearable technology, creating even more data. Subscribe via iTunes , Spotify and more. When the cost of drug development has increased a few hundred fold, how do you find a way to cut expenses and time? AI to the rescue.
Avaya
JUNE 26, 2019
Gartner predicts that by 2025 , the average contact center organization will be exploiting the benefits of an application ecosystem approach to better equip staff and enhance service.
Vision Critical
JUNE 30, 2017
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers.
Peter Lavers
NOVEMBER 16, 2017
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”).
Magellan Solutions
FEBRUARY 28, 2017
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers.
Vision Critical
OCTOBER 15, 2017
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. .
Amity
NOVEMBER 5, 2018
We know that having clear objectives is paramount, regardless of what project you’re undertaking, both in your personal and professional life.
Bold360
MARCH 19, 2019
“In 2025, we envision a world where going to a machine and logging on and interacting with a two-dimensional visual based paradigm is not the way to do it,” says Kadaba. Subscribe via iTunes , Spotify and more. If AI is where the smart money is going, how does AI handle the smart money?
ShepHyken
JUNE 28, 2019
Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”.
TechSee
DECEMBER 27, 2018
The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins after gifts are opened. Here’s why some companies are hoping augmented reality will help them sleep easy. This holiday season, Santa will be delivering hot consumer products all across the globe. And if the big guy doesn’t come through?
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