Forrester's Customer Insights

AUGUST 1, 2024

The majority of security technology decision-makers anticipate further budget increases in 2025. Learn three key areas for CISOs to focus on in the year ahead in this preview of our 2025 Budget Planning Guide for security leaders.

Technology 55

Technology Data Trends Management 55

Inbenta

AUGUST 23, 2024

According to Gartner, 80% of customer service and support organizations will apply Generative AI in some form — such as AI-supported chatbots — by 2025 to improve the customer experience (CX). Book a demo today The post The future of AI in e-commerce: Trends for 2025 appeared first on Inbenta.

e-support 52

e-support Retail Chatbots Trends 52

Advantage Communications

AUGUST 13, 2024

2025 trends in BPO and CX from 2024 and what to expect in 2025. rise of AI, data analytics, omnichannel support, and human touch in customer experiences

Trends 52

Trends Omni-Channel Analytics Data 52

Forrester's Customer Insights

JULY 18, 2024

Forresters Planning Guides werden Ihnen helfen, Ihre Budgetentscheidungen so zu treffen, dass Sie 2025 erfolgreich sein können. Erhalten Sie eine Vorschau darauf, was Sie erwartet, wenn die Leitfäden am 1. August erscheinen.

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Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Forrester's Customer Insights

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

B2C 37

B2C Sales B2B Trends 37

Forrester's Customer Insights

SEPTEMBER 9, 2024

Découvrez comment nos guides de planification budgétaire 2025 peuvent aider les dirigeants à faire des choix stratégiques pour maximiser la croissance dans un environnement économique incertain.

B2B 34

B2B Marketing 34

Forrester's Customer Insights

AUGUST 1, 2024

Technology architecture leaders see positive economic signs heading into the 2025 budget planning season. Find out how you can optimize your budget in the year ahead to fund new technology investment and experimentation.

Technology 36

Technology Strategy 36

Forrester's Customer Insights

AUGUST 1, 2024

Get pragmatic advice on where to spend your tech budget in 2025 to achieve better business outcomes. Technology leaders find themselves at a crossroads this budget planning season.

Technology 36

Technology Innovation 36

Forrester's Customer Insights

AUGUST 22, 2024

As CIOs gear up for 2025, the landscape is more uncertain than ever. While inflation has eased in many parts of the world, APAC’s unique economic dynamics—ranging from commodity price exposure to varying fiscal policies—will keep inflation higher compared to the U.S.

Policies 32

Policies Strategy 32

Forrester's Customer Insights

APRIL 16, 2024

The Office of Management and Budget (OMB) recently released FY 2025 President’s Budget. The OMB not only develops and executes budget for the Executive Branch, but also manages and oversees federal agency performance, procurement, and IT, among other responsibilities.

Management 34

Management Government Employee Experience Customer Experience 34

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.

Roadmap 78

Roadmap Industry Customers Management 78

Forrester's Customer Insights

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

Technology 66

Technology B2B Marketing Customer Experience 66

AWS Machine Learning

AUGUST 29, 2024

The transition to an AWS Solution While the AWS DeepRacer League will no longer be a globally hosted competition by AWS in 2025, you can continue to access the AWS DeepRacer service for training, evaluation, and community racing on the AWS Management Console until December 2025.

Training 108

Training Course Innovation Management 108

AWS Machine Learning

OCTOBER 9, 2024

After careful consideration, we have made the decision to end support for Amazon Lookout for Metrics, effective October 10, 2025. Existing customers will be able to use the service as usual until October 10, 2025, when we will end support for Amazon Lookout for Metrics.

Metrics 72

Metrics Resources Analysis Data 72

Amplifai Coaching Category

OCTOBER 9, 2024

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Financial 52

Financial Customer Experience Industry Customers 52

Forrester's Customer Insights

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumers 26

Consumers B2C Trends Marketing 26

C3Centricity

JULY 23, 2024

Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9 This foresight enables proactive strategies, such as developing new products or services that address emerging needs or adjusting marketing tactics to stay ahead of the competition. trillion in business value.

Data 223

Data Customer Centricity Analysis Study 223

AWS Machine Learning

SEPTEMBER 17, 2024

After careful consideration, we have made the decision to end support for AWS DeepComposer, effective September 17, 2025. If you have data stored on the AWS DeepComposer console, you will be able to use AWS DeepComposer as normal until September 17, 2025, when support for the service will end.

Feedback 80

Feedback Sales Management Tools 80

Forrester's Customer Insights

DECEMBER 10, 2020

Forrester forecasts the AI software market will grow to $37 billion by 2025. Find out what's driving the growth and where the limitations are in this blog post.

Software 69

Software Marketing Customers 69

Amplifai Coaching Category

OCTOBER 8, 2024

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Financial 52

Financial Customer Experience Industry Customers 52

AWS Machine Learning

OCTOBER 10, 2024

Amazon Lookout for Vision , the AWS service designed to create customized artificial intelligence and machine learning (AI/ML) computer vision models for automated quality inspection, will be discontinuing on October 31, 2025.

Data 76

Data Software Training Tools 76

Forrester's Customer Insights

OCTOBER 3, 2022

in 2021 to 6% in 2025. Across eight forecasted countries — US, China, Japan, and Europe-5 (France, Germany, Italy, Spain, the UK) — AI’s share of software spend will increase from 4.3%

Software 49

Software Marketing Customers 49

Eptica

APRIL 17, 2020

Date: Friday, Avril 17, 2020 Author: Steve Nattress À quoi ressemblera le self-service client en 2025 ? Publié le: 17 Avril 2020.

Self Service 71

Self Service CRM Interaction Engagement 71

Forrester's Customer Insights

AUGUST 14, 2024

Business- und Technologie-Führungskräfte bereiten ihre Budgets für das kommende Jahr vor. Um das Beste aus den geringen Budgeterhöhungen zu machen, bedarf es einer funktionsübergreifenden Zusammenarbeit, der Bereitschaft, sich von veralteter Technologie zu trennen, und strategischer Experimente mit KI (und darüber hinaus).

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Forrester's Customer Insights

SEPTEMBER 26, 2024

As we prepare to launch our 2025 predictions, we look back on some of the ones we made a year ago. Find out how we did, and get a first peek at what our forthcoming predictions will cover.

Advertising 59

Advertising B2B Marketing Management 59

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Gartner reports that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase their operational efficiency by 25%. billion devices. That’s a lot of data and information being shared.

Self Service 207

Self Service Innovation Analytics Transportation 207

TechSee

JULY 30, 2024

A recent study by Gartner indicated that 85% of customer interactions will be managed without human intervention by 2025. Conversation AI, specifically, multimodality, can supercharge customer experiences. Analytics and AI practitioners have heard these “easy button” promises before.

Contact Center 124

Contact Center Customers Study Analytics 124

AWS Machine Learning

OCTOBER 1, 2024

We will continue to sell devices until July 2025 and will honor the 5-year device warranty, including service support. Amazon Monitron , the Amazon Web Services (AWS) machine learning (ML) service for industrial equipment condition monitoring, will no longer be available to new customers effective October 31, 2024.

Retail 84

Retail Consulting Industry Resources 84

Forrester's Customer Insights

AUGUST 1, 2024

B2B marketing leaders ae no strangers to stretching budgets. As they head into a new planning cycle, our research will help them know where to focus for optimal results.

B2B 37

B2B Marketing Customers 37

CSM Magazine

OCTOBER 10, 2024

By the end of 2025, US shoppers can expect fully personalized online homepages. This AI-driven system curates shopping experiences unique to each customer. It predicts content preferences and is already operational on select Walmart.com sections.

Customer Experience 52

Customer Experience Transportation Retail Innovation 52

Eptica

NOVEMBER 26, 2021

billion between now and 2025. billion between now and 2025. Author: Pauline Ashenden - Demand Generation Manager Outsourced customer service providers make up a significant part of the overall customer service sector – and globally this part of the market is expected to grow by $14.05

Customer Service 121

Customer Service Analytics Resources Customers 121

Cyara

NOVEMBER 16, 2023

In fact, Accenture predicts that the conversational AI market will grow to $14 billion by 2025, at a Compound Annual Growth Rate of 22%. Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX).

Chatbots 76

Chatbots Tools Industry Customer Experience 76

Forrester's Customer Insights

AUGUST 13, 2024

As portfolio marketing and product management leaders head into budget planning season, use these four action items to guide your work.

Marketing 36

Marketing Management Customers B2B 36

SAP Customer Experience

NOVEMBER 8, 2023

According to research by Gartner, by 2025 more than 80% of all interactions between customers and B2B sales teams would happen through digital channels. For those ever-evolving sales pipelines, there could be hundreds of digital interactions in the forms of texts, emails, chats, phone calls, and so on between buyers.

Interaction 78

Interaction Sales B2B Customer Relationship Management 78