INDUSTRY INSIGHTS YOUR PEERS ARE READING
The Small Cell Forum predicts that the number of cell sites will increase tenfold, growing to 70 million worldwide in 2025. MORE
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management MORE
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat. MORE
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding. MORE
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers. MORE
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time. MORE
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person. MORE
In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. Enterprises and organizations continue to be inundated with data. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future MORE
With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement AR remote assistance. What is augmented reality remote assistance? Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . MORE
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. . MORE
The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins after gifts are opened. Here’s why some companies are hoping augmented reality will help them sleep easy. This holiday season, Santa will be delivering hot consumer products all across the globe. And if the big guy doesn’t come through? MORE
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI. MORE
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025. MORE
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). MORE
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare. MORE
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . MORE
billion by 2025. The future of CX depends on a delicate balance between automation and human interaction, which is why chatbots have an important role in companies’ strategic roadmaps. MORE
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. MORE
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. MORE
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025. MORE
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. MORE
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. MORE
By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S MORE
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel. MORE
We know that having clear objectives is paramount, regardless of what project you’re undertaking, both in your personal and professional life. MORE
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025. MORE
According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. Many companies have aspects that appeal to this generation, and there are three critical factors you can focus on to attract and grow millennial salespeople. By Boris Zecevic. MORE
“In 2025, we envision a world where going to a machine and logging on and interacting with a two-dimensional visual based paradigm is not the way to do it,” says Kadaba. Subscribe via iTunes , Spotify and more. If AI is where the smart money is going, how does AI handle the smart money? MORE
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later. MORE
billion by 2025. In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. The first type—experiential content—brings high-levels of engagement and mimics live events. MORE
billion by 2025, a recent Gartner study found that 40 percent of bot/virtual assistant applications launched in 2018 will have been abandoned. We’ve talked in length about the reputation AI tends to have – overpowering and sometimes downright creepy. MORE
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. MORE
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone. MORE
This is part of a larger programme and is working towards being more environmentally friendly by 2025. Adding a penny to clothes to fund recycling scheme. Today MPs called for there to be a penny added to every item of clothing to fund a £35m annual recycling scheme. MORE
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service. MORE
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. MORE
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025. MORE
Whilst we are only just starting to see the benefits of AI in customer experience, by 2025, it is expected that 95% of customer interactions will be aided by AI. MORE
2025 Related Topics Esteban Kolsky
JANUARY 26, 2016
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service.
Forrester's Customer Insights
NOVEMBER 18, 2018
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management
Rant And Rave
MARCH 7, 2019
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025.
Forrester's Customer Insights
JANUARY 24, 2019
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.
inContact
MARCH 11, 2019
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone.
QuestionPro Audience
FEBRUARY 23, 2018
By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S
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Provide Support
FEBRUARY 8, 2018
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat.
TechSee
FEBRUARY 5, 2019
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI.
inContact
JANUARY 18, 2018
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized.
Forrester's Customer Insights
AUGUST 8, 2018
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.
Kerry Bodine
NOVEMBER 22, 2017
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid.
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TechSee
NOVEMBER 27, 2018
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years.
TechSee
JANUARY 24, 2019
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance.
Smarter CX
DECEMBER 26, 2018
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare.
Kayako
MARCH 7, 2019
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person.
Vision Critical
JULY 17, 2017
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025.
Brand Watch
JANUARY 4, 2019
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later.
Michelli Experience
MAY 23, 2017
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding.
Customer Bliss
APRIL 27, 2017
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel.
TechSee
SEPTEMBER 26, 2018
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time.
Vision Critical
JUNE 30, 2017
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers.
Interactions
FEBRUARY 27, 2019
billion by 2025, a recent Gartner study found that 40 percent of bot/virtual assistant applications launched in 2018 will have been abandoned. We’ve talked in length about the reputation AI tends to have – overpowering and sometimes downright creepy.
Wootric
AUGUST 21, 2018
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025.
Vision Critical
OCTOBER 15, 2017
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. .
TechSee
JUNE 18, 2018
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. .
Bold360
MARCH 19, 2019
“In 2025, we envision a world where going to a machine and logging on and interacting with a two-dimensional visual based paradigm is not the way to do it,” says Kadaba. Subscribe via iTunes , Spotify and more. If AI is where the smart money is going, how does AI handle the smart money?
Integrity Solutions
NOVEMBER 19, 2018
According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. Many companies have aspects that appeal to this generation, and there are three critical factors you can focus on to attract and grow millennial salespeople. By Boris Zecevic.
Amity
NOVEMBER 5, 2018
We know that having clear objectives is paramount, regardless of what project you’re undertaking, both in your personal and professional life.
Smarter CX
JANUARY 17, 2018
billion by 2025. In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. The first type—experiential content—brings high-levels of engagement and mimics live events.
Helen Dewdney
FEBRUARY 19, 2019
This is part of a larger programme and is working towards being more environmentally friendly by 2025. Adding a penny to clothes to fund recycling scheme. Today MPs called for there to be a penny added to every item of clothing to fund a £35m annual recycling scheme.
Peter Lavers
NOVEMBER 16, 2017
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”).
Smarter CX
JUNE 29, 2018
billion by 2025. The future of CX depends on a delicate balance between automation and human interaction, which is why chatbots have an important role in companies’ strategic roadmaps.
Magellan Solutions
FEBRUARY 28, 2017
They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers.
Answer Dash
NOVEMBER 21, 2018
Whilst we are only just starting to see the benefits of AI in customer experience, by 2025, it is expected that 95% of customer interactions will be aided by AI.
TechSee
DECEMBER 27, 2018
The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins after gifts are opened. Here’s why some companies are hoping augmented reality will help them sleep easy. This holiday season, Santa will be delivering hot consumer products all across the globe. And if the big guy doesn’t come through?
TechSee
NOVEMBER 6, 2018
With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement AR remote assistance. What is augmented reality remote assistance? Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. .
Guavus
JANUARY 21, 2019
The Small Cell Forum predicts that the number of cell sites will increase tenfold, growing to 70 million worldwide in 2025.
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