INDUSTRY INSIGHTS YOUR PEERS ARE READING
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management MORE
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat. MORE
With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. The U.S. apparel industry market is the biggest in the world, according to Statista. MORE
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding. MORE
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers. MORE
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time. MORE
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person. MORE
In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. Enterprises and organizations continue to be inundated with data. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future MORE
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. . MORE
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services. MORE
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI. MORE
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025. MORE
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). MORE
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare. MORE
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . MORE
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. MORE
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. MORE
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025. MORE
GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. Have you heard of the Grace Hopper Celebration , also known as GHC ? MORE
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. MORE
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. MORE
By 2025, millennials will represent 75% of the workforce and 46% of total US income. Ridesharing services like Lyft and Uber are here to stay. According to a recent report from SharesPost , consumers are using ridesharing services more than ever before. In fact, U.S MORE
By 2025, the global number of IoT connected devices is expected to grow to 22 billion. With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Astea International Inc., MORE
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel. MORE
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025. MORE
According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. Many companies have aspects that appeal to this generation, and there are three critical factors you can focus on to attract and grow millennial salespeople. By Boris Zecevic. MORE
Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. MORE
by 2025. by 2025 , the trajectory toward fully visual customer self service is well established. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here. MORE
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later. MORE
billion by 2025. Are robots taking over? If so, it might not necessarily be a bad thing. According to Loup Ventures research, the industrial robotics market is expected to grow to $33.8 Yet, we’re already seeing more robots in unexpected places such as agriculture, sports, shopping malls, and our homes. Where will they pop up next? Agriculture. One important application of robotics is in agriculture. MORE
Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. Digital transformation is about creating experiences that matter, but what does this look like within the contact center? MORE
This rate of adoption has prompted Goldman Sachs to predict that AR will be an $80B market by 2025. Augmented Reality (AR) is fast becoming an accepted part of our lives. MORE
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone. MORE
billion by 2025, according to research firm MarketsandMarkets. The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. So, what does that mean for the customer experience? Given that the average U.S. MORE
By 2025, 70% of clinical trial participants will be using wearable technology, creating even more data. Subscribe via iTunes , Spotify and more. When the cost of drug development has increased a few hundred fold, how do you find a way to cut expenses and time? AI to the rescue. MORE
billion by 2025. Attending sports events in stadiums is among one of the most enjoyable experiences of life. It is also a way to strengthen the bond with friends and family. However, people often avoid stadiums due to many hassles and unavoidable experiences they need to go through. MORE
The global AR market is predicted to grow to $198 billion by 2025 , and the mobile-first essence, inexpensive sensors, and a limitless range of potential uses make augmented reality a nearly ubiquitous technology that’s likely to overshadow its more famous VR counterpart. MORE
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service. MORE
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. MORE
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025. MORE
billion worldwide by 2025, with a CAGR of 22.9 Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. MORE
2025 Related Topics Esteban Kolsky
JANUARY 26, 2016
OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients. The Microsoft Dynamics CRM team (customer service branch) asked me what I thought were the most interesting questions I had collected over the year in Customer Service.
Forrester's Customer Insights
NOVEMBER 18, 2018
There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […]. age of the customer customer experience customer experience management
Cyara
MAY 14, 2019
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services.
Rant And Rave
MARCH 7, 2019
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025.
TechSee
SEPTEMBER 10, 2019
by 2025. by 2025 , the trajectory toward fully visual customer self service is well established. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here.
Forrester's Customer Insights
JANUARY 24, 2019
My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025.
|
Quadient
NOVEMBER 15, 2017
In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. Enterprises and organizations continue to be inundated with data. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future
Provide Support
FEBRUARY 8, 2018
billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. AI Chatbots Vs. Human Powered Live Chat.
NICE inContact
MARCH 11, 2019
Will “The Robots” take over completely by 2021, 2025, 2050? With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Will facial recognition play a part? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? The potential of AI – more so, the reality of AI – becomes even more believable as we experience it ourselves. I recently upgraded my phone.
NICE inContact
JANUARY 18, 2018
By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized.
Forrester's Customer Insights
AUGUST 8, 2018
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative.
|
Kerry Bodine
NOVEMBER 22, 2017
Working for the Royal Bank of Scotland, this ambitious group analyzed how current trends could transition from present day to the future context of 2025. Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid.
TechSee
FEBRUARY 5, 2019
Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI.
TechSee
NOVEMBER 5, 2019
This rate of adoption has prompted Goldman Sachs to predict that AR will be an $80B market by 2025. Augmented Reality (AR) is fast becoming an accepted part of our lives.
Brandwatch CX
JANUARY 4, 2019
By 2025, half of viewers under 32 will not subscribe to a pay-TV service. When YouTube first made its way onto the internet, few people realized how many hours of video we’d be watching years later.
TechSee
NOVEMBER 27, 2018
AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years.
Gravy Analytics
AUGUST 1, 2019
billion by 2025. Attending sports events in stadiums is among one of the most enjoyable experiences of life. It is also a way to strengthen the bond with friends and family. However, people often avoid stadiums due to many hassles and unavoidable experiences they need to go through.
Smarter CX
APRIL 10, 2019
With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. The U.S. apparel industry market is the biggest in the world, according to Statista.
Vision Critical
JULY 17, 2017
The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025.
TechSee
JANUARY 24, 2019
With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance.
Astea
OCTOBER 30, 2019
By 2025, the global number of IoT connected devices is expected to grow to 22 billion. With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Astea International Inc.,
Smarter CX
APRIL 22, 2019
The global AR market is predicted to grow to $198 billion by 2025 , and the mobile-first essence, inexpensive sensors, and a limitless range of potential uses make augmented reality a nearly ubiquitous technology that’s likely to overshadow its more famous VR counterpart.
Customer Bliss
APRIL 27, 2017
This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. After a few days and posts covering the United Airlines incident, I want to briefly turn attention to omnichannel.
Michelli Experience
MAY 23, 2017
Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. It seems like every week I read something like: “ UiPath , a robotic process automation ( RPA ) startup that’s setting out to help companies automate repetitive tasks, has raised $30 million in a Series A round of funding.
Kayako
MARCH 7, 2019
billion in 2025. When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person.
Think Customers
NOVEMBER 7, 2019
billion by 2025, according to research firm MarketsandMarkets. The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. So, what does that mean for the customer experience? Given that the average U.S.
Smarter CX
DECEMBER 26, 2018
billion by 2025. As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare.
Smarter CX
AUGUST 22, 2019
billion by 2025. Are robots taking over? If so, it might not necessarily be a bad thing. According to Loup Ventures research, the industrial robotics market is expected to grow to $33.8 Yet, we’re already seeing more robots in unexpected places such as agriculture, sports, shopping malls, and our homes. Where will they pop up next? Agriculture. One important application of robotics is in agriculture.
Vision Critical
JUNE 30, 2017
Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers.
Wootric
AUGUST 21, 2018
If you’re still skeptical of AI’s raw power, consider this stat compiled by Servion : AI is predicted to handle 95% of all customer interactions by 2025. billion revenue opportunity by 2025.
Vision Critical
OCTOBER 15, 2017
The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. .
TechSee
SEPTEMBER 26, 2018
It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC. The world may be enamored with bots at the moment, but they’ve actually been around for quite some time.
Avaya
JUNE 24, 2019
Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. Digital transformation is about creating experiences that matter, but what does this look like within the contact center?
TechSee
JUNE 18, 2018
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by 2025, it comes as no surprise that the sector is leading the market in practical implementation of AR technology. .
ShepHyken
JUNE 28, 2019
Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”.
Integrity Solutions
NOVEMBER 19, 2018
According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. Many companies have aspects that appeal to this generation, and there are three critical factors you can focus on to attract and grow millennial salespeople. By Boris Zecevic.
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years.
Thematic
OCTOBER 13, 2019
GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. Have you heard of the Grace Hopper Celebration , also known as GHC ?
Bold360
MAY 20, 2019
By 2025, 70% of clinical trial participants will be using wearable technology, creating even more data. Subscribe via iTunes , Spotify and more. When the cost of drug development has increased a few hundred fold, how do you find a way to cut expenses and time? AI to the rescue.
Peter Lavers
NOVEMBER 16, 2017
Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”).
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