Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. As you can see below, Gainsight leads the category of Customer Success platforms in G2’s Winter 2024 Grid Report. Let’s break it down.

Report 52

Report Roadmap Innovation Software 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Data and Methodology: The 2024 Optimove Insights Report on Marketing Fatigue, Consumer Perspectives queried 305 U.S. citizens in January 2024.

Marketing 75

Marketing Survey Report Consumers 75

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. In November, Totango was named a Strong Performer in The Forrester Wave : Customer Success Platforms, Q4 2023 report by leading global research and advisory firm Forrester Research, Inc.,

Software 112

Software Customer Success Innovation Report 112

Optimove

MAY 8, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Report 58

Report Brands Marketing Customers 58

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Strategic Services Global Trend Round-Up: 1st February 2024 Congrats, everyone! Community Aurora 23.12

Social Media 52

Social Media Knowledge Base Report Trends 52

Clarivate

APRIL 18, 2024

In 2024, watch as the global trendsetter brings to bear its technological expertise combined with a captive Prime membership, brand recognition, and national employer buy-in to re-envision healthcare that truly works around the patient. Healthcare segment) across the nation as part of a $1 billion cost-cutting strategy.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Forrester's Customer Insights

MAY 3, 2024

We’re excited to announce that we’ve finalized our selections for Forrester’s top emerging technologies for 2024. We’ll spotlight the top 10 emerging technologies in our main report that will publish in late June. And then we’ll release a report in July on technologies 11-20.

Technology 57

Technology Report Customers 57

MyCustomer

NOVEMBER 15, 2023

*Where AI and Marketing Collide: 2024 CX Predictions* Acxiom has launched a brand new research report, tapping into the experience,

Report 90

Report Trends Brands Marketing 90

Lithium

MARCH 5, 2024

Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March! Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management: Check out these new social media software capabilities that make social publishing and engaging even easier. See what new capabilities are available now.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. This change may impact the functionality of some features on our platform. Communities Community Aurora 24.2

Roadmap 52

Roadmap Metrics CRM Resources 52

Optimove

NOVEMBER 29, 2023

Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report.

Report 52

Report Consumers Loyalty Brands 52

InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Financial 260

Financial Management Banking Insurance 260

Forrester's Customer Insights

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change.

Report 54

Report Technology Trends Management 54

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. It must become part of the company’s values.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Your customer base is already sorted into groups – time to get more efficient and drive faster reporting and new insights. All of your account integrations are now in one central location.

Course 52

Course Customer Journeys Groups Customer Success 52

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era. And customer service is one of the sweet spots for Gen AI and KM innovation.

CRM 72

CRM Innovation Customer Engagement Report 72

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

SurveySparrow

APRIL 30, 2024

This guide will walk you through a 7-step process to monitor online reviews in 2024. top 10 restaurants in Los Angeles” or “best invoicing software of 2024”. Reporting & Analytics : Track key metrics such as review volume, location, sentiment, and star ratings to measure progress over time. Please enter a valid Email ID.

Management 52

Management How To Tips Guidelines 52

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Moving into 2024, BPOs are still exploring permanent hybrid work strategies.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

ChurnZero

DECEMBER 19, 2023

So what metrics are customer success teams tracking as we move into 2024? Download the full report— the 2023 Customer Success Leadership Study —for a more in-depth look at the metrics that customer success teams are tracking as we move into 2024. Customer lifetime value (CLV). Earned growth rate.

Metrics 52

Metrics Net Promoter Score Customer Success NPS 52

CSM Magazine

DECEMBER 22, 2023

Whether we marvel at innovations or enjoy the enhancement of the current ones, 2024 is indeed a promising year for the technological landscape. By 2024, migration to cloud technologies is expected since there is a greater call for it early this year. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Innovation Social Media Healthcare 52

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage. We’ve learned enough now to move toward acting.”

Contact Center 52

Contact Center Analytics Healthcare Trends 52

Clarivate

JANUARY 8, 2024

The annual Clarivate Drugs to Watch report for 2024 features 13 new therapeutics with standout commercial and/or clinical potential. The year 2024 is shaping up to be the best of times and the worst of times for the pharma industry,” said Henry Levy, President, Life Sciences & Healthcare at Clarivate. and project $1.7

Healthcare 59

Healthcare Government Trends Report 59

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service. Louis Magazine (St.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

Forrester's Customer Insights

FEBRUARY 21, 2024

The first reports on the climate impact of organizations under the EU’s Corporate Sustainability Reporting Directive (CSRD) won’t trickle in until 2025 for the 2024 financial year. But that hasn’t stopped independent […]

Report 56

Report Financial Management Customers 56

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

BirdEye

MARCH 11, 2024

Want a quick answer to what is the Facebook event cover photo size 2024? In 2024, the Facebook event photo size is 1920 pixels wide by 1005 pixels tall, with an aspect ratio of 1.91:1. Table of contents All about the Facebook event cover photo size in 2024 Where will your Facebook event photo appear? Watch the Free Demo Now.

Social Media 58

Social Media Engagement Guidelines Tips 58

ShepHyken

JANUARY 28, 2024

Alexander Group releases Customer Experience Research by Businesswire (MarTech Cube) Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The numbers make the case. CX doesn’t cost. We must keep up, or we’ll be playing catch up.

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old.

Customer Service 60

Customer Service B2B Loyalty B2C 60

Lithium

JANUARY 2, 2024

Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. This Gartner® analyst report explores questions like this, providing valuable predictions and insights for executive leaders.

Social Media 52

Social Media CRM Video Contact Center 52

2020 Research

FEBRUARY 29, 2024

The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management. Evolving Research Skillsets Fact or Fiction: The researcher skillset in 2034 will bear little resemblance to the researcher skillset of 2024. appeared first on Sago.

Trends 59

Trends Innovation Leadership Data 59

CSM Magazine

FEBRUARY 7, 2024

It is expected that 2024 will bring stability and gradual growth. In order to act on data related to recruiting speed and efficiency, HR leaders are investing more in analytics and reporting for their hiring teams. Hiring based on skills Hiring based on skills, rather than past experience, is becoming increasingly important in 2024.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

BirdEye

FEBRUARY 15, 2024

Survey methodology This report draws on insights from over 150,000 Birdeye customers across various industries. The post State of online reviews 2024: Embracing automation for growth appeared first on Birdeye Customer Experience Management.

Automotive 110

Automotive Healthcare Hospitality Retail 110

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Tools 52

Tools Software Marketing Analytics 52

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. The post Advancing our commitments to global sustainability [Report] appeared first on Clarivate.

Report 98

Report Innovation Government Culture 98