ChatBots are the Future of Customer Service


Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. 5 Proof Points.

Top 5 Processes that RPA can Master Best


billion by 2024, according to a new report by Grand View Research, Inc. Top 5 Processes that RPA can Master Best.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Mobile Commerce Is Growing As Inhibitions Go Down

Forrester's Customer Insights

Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US).

3 Most Important Criteria Choosing a Robotic Process Automation Solution


billion by 2024 (per Grand View Research). Today, there’s a growing consensus that the age of robotic process automation (RPA) has arrived, capable of significantly increasing operational efficiency, thus offering clear-cut cost, performance and scalability benefits.

The 7 Best (Free) Bitcoin Apps

QuestionPro Audience

Currently, there are an estimated 4 million active bitcoin wallet users across the world, and analysts anticipate the number to reach 200 million by 2024. The bitcoin craze isn’t ending any time soon, with prices expected to rise to $18,600 over the weekend.

New Horizons for Utilities

Connective DX

billion by the end of 2024, and investments in smart grid technology are expected to rise to $13.8 billion in the US by 2024. On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived.

Smart Home Support – 4 Key Technologies to Simplify Service


billion market by 2024. Smart Home technology is expected to become a $151.4 However, it still has a long way to go before it reaches its full potential. Many consumers face significant technical challenges as they set about smartening up their homes. While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own.

How Computer Vision Applications are Changing the World


billion by 2024, representing a CAGR of 7.8%. Computer Vision is the field of Artificial Intelligence that enables computers to understand and analyze the real world.

Mixer Shutdown Shows Streamers’ Massive Influence


Revenue in the online games segment is projected to reach US$18,967m by 2024. Revenue in Online Gaming is projected to reach $18,194 M in 2020 with an annual growth rate of 1.0%, resulting in a projected market volume of $18,967 M by 2024.

McDonald’s Massively Chaotic Queues Signal Strong Reopening Vibe


And we’ve uncovered key stats, including: Juniper Research reports , contactless payments will triple to $6 trillion worldwide by 2024. Juniper Research reports that contactless payments will triple to $6 trillion worldwide by 2024 (from $2 trillion this year).

Customer Service Trends 2020


billion by 2024, up from $220 million in 2019. Companies now know that customer experience is the key competitive differentiator. Data shows that organizations which excel in CX outpace laggards on the S&P 500 index by almost 80%.

Trends 127

POS System Support in the Cashless Society


billion by 2024, representing a CAGR of 16.21%. It’s every company’s worst nightmare: customers are standing in line to pay, frustrated and angry when they can’t because the payment system is down. The point of sale (POS) is the most critical stage of the customer journey.

System 148

Emotion Analytics is at the Heart of Customer Experience Innovation


CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars.

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. AI is expected to have even stronger growth.

Application Ecosystems and the Future of the Contact Center


Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024.

How Should Your Customer Support be in 2019?

ProProfs Chat

billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries.

Self-Checkout: Pros, Cons, and the Future

Smarter CX

Regardless, the self-checkout system market is expected to reach $4 billion by 2024, according to research by Global Market Insights. You may love cruising past long checkout lines with self-checkout, but not everyone is in love with the extra automation as there’s fear that it will replace human jobs. As the trend takes off, no matter what users may have to say about it, here is the good and the ugly, and where it’s headed in the future. Advantages.

Top Wearable Technology Trends and Health Apps to Look for in 2020

Smarter CX

With an expected annual growth rate of 4.2%, its market volume is expected to be US $17,856 million by 2024. There’s no doubt that the wearable technology and health app market exploded in the last few years, growing from 84 million units in 2015 to 245 million units in 2019. Here are some interesting wearable technologies and health apps to keep an eye out for in 2020. Health apps and wearables with health monitoring in real-time.

The Consumer & Market Insight Around Being Green


Since its legalization in 2018, sales of CBD have skyrocketed, with an estimated $11 Billion by 2024 in the U.S. Kermit the Frog once said, “It’s not easy being green.” Maybe that was true at one time – but today, people are lining up to turn green, so Kermit would be in good company.

Brands Winning Consumer Kudos with Climate Change


Amazon announced last year that it would begin to transition to 80% renewable energy usage by 2024 , and then to zero emissions by 2030.

eCommerce Brands Winning Market Share with Social Insight


billion in 2024. Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Let’s look at few companies and see how they did it.

Smart Home Experience should be Simpler – Consumer Survey


billion by 2024. The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. But after unboxing their new devices, they struggled to install them and couldn’t figure out how to configure the apps. After trying numerous times, they finally gave up and returned the systems. According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support.

Is This the End of Customer Success Software as We Know It?


In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams.

Brands Taking Climate Strike Social Sentiment Seriously


Amazon is committing to carbon neutrality by 2040 and is ordering 100,000 electric vehicles to hit the roads by 2024 and investing $100 million in global reforestation projects.

Is a penny on a garment enough to tackle environmental issues?

Helen Dewdney

Adidas joins the fight against plastic pledging it will use only recycled plastics by 2024. Adding a penny to clothes to fund recycling scheme. Today MPs called for there to be a penny added to every item of clothing to fund a £35m annual recycling scheme.

NetBase Social Media Industry Report 2019: Global Beauty Brands 


But it’s important to note that the cosmetics products market will be an 863 billion dollar industry by 2024. Global beauty brands have lots of competition online in 2019 – and 2020 is shaping up for much of the same, but coming at them faster.

Brand Move Roundup – May 5, 2020

C Space

Uber would get the option to buy Lime between 2022 and 2024 at a specific price, and in the meantime Uber would feature Lime scooters more prominently in the Uber app. The Brand Move Roundup – May 5, 2020.

Brand Move Roundup – June 24, 2020

C Space

Online resale is expected to grow by 23% this year, the report said, and the category is predicted to overtake the traditional thrift and donation segment by 2024. The Brand Move Roundup – June 24, 2020.

The Impact Of Offshore Legal Process Outsourcing To Law Firms’ Market Growth

Magellan Solutions

billion by 2024, according to a report by business consulting firm Grand View Research, Inc. What is the best way to attract new clients?

Patagonia Wins Online Love for Carbon Positive Push


Sometimes in odd ways: Amazon is committing to carbon neutrality by 2040 and is ordering 100,000 electric vehicles to hit the roads by 2024 and investing $100 million in global reforestation projects.

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

Team HGS

the outsourced customer care services market is predicted to be valued at $110 billion by 2024. HGS Roundtable: Top Customer Experience (CX) Trends in 2019.

Targeting a generation fueled by big data and modern technology


The number one prospect, Statistician, has an expected growth rate of 34% by 2024, outlined by the U.S. With each generation comes a remapping of the workplace or the modernization of business.

Targeting a generation fueled by big data and modern technology


The number one prospect, Statistician, has an expected growth rate of 34% by 2024, outlined by the U.S. With each generation comes a remapping of the workplace or the modernization of business.

MENTORSHIP WITH MICHEL: Disengagement, Purpose, and Self-Fulfillment

Michel Falcon Experience

I’m writing it like it’s the year 2024 and I’ve accomplished all these things. Okay, we’re good.