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Winter 2024 CX Trends: Navigating AI, Society, and Experience Design

InMoment XI

Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.

Trends 195
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[Experience Action Podcast] CX Pulse Check – November 2024

Experience Investigators by 360Connext

Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024. She published her first book, Find Your Red Thread: Make Your Big Ideas Irresistible , in 2021.

Banking 143
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[Experience Action Podcast] CX Pulse Check – December 2024

Experience Investigators by 360Connext

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.

Handbook 143
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How Social Media Monitoring Can Impact Your Business

InMoment XI

2024 HubSpot State of Service. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. 2024 Social Media Marketing Industry Report. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. See what InMoment can do for you by scheduling a demo today! References HubSpot. Mckinsey & Company. Social Media Examiner.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT Gradually upgrade your systems for continuous improvement. Debunk myths about modular strategies and understand their simplicity. Distinguish credible vendors from the pretenders in a crowded market.

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The Most Popular CPG BLOG Posts of 2024 on Consumer Centricity

C3Centricity

Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.

Consumers 156
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AI in Customer Experience: Sanofi’s Game-Changing Insights | CXS 2024

CXS

In this must-watch presentation from the 2024 Customer Experience Strategies Summit, Usman Janvekar, CX Lead at Sanofi, revealed the transformative power of AI applications in modern business.

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Evolving Beyond Intent: Create Customer Value with Signals

Speaker: Jam Khan, SVP, Product Marketing at ZoomInfo & guest speaker Amy Hawthorne, Principal Analyst from Forrester

Key Takeaways: Unlock Buying Signals 🔐 Leverage signals beyond intent to better understand target accounts Enhance Marketing Efficiency 🎯 Streamline campaigns by acting on diverse customer signals Boost Sales Success 🚀 Focus on actionable signals to improve close rates Transform Go-To-Market Strategy 🌐 Integrate signals (..)

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

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Cracking the Code: Turning Intent Data into Go-to-Market Success

Speaker: Steven Bryerton, SVP of Sales at ZoomInfo & Robin Izsak-Tseng, VP of Revenue Marketing at G2

📈 📆 June 27th, 2024 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST With a solid data foundation and intent-driven plays, your teams can support potential buyers throughout their entire customer journey — and a better journey leads to greater sales!

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT The future of retail is closer than you think - 2025 will be here before you know it. Register now to position your business for lasting success today and well beyond tomorrow!

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Sales & Marketing Alignment: How to Synergize for Success

Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker

📆 April 25th, 2024 at 9:30am PDT, 12:30pm EDT, 5:30pm BST You won't want to miss out on these insights!

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How to Find Common Ground: Account-Based Marketing (ABM) for Team Alignment

Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology

📆 September 19th, 2024 at 9:30 AM PT, 12:30 PM ET, 5:30 PM BST Register today to save your seat!

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs.