2024 Related Topics 
InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.
Experience Investigators by 360Connext
NOVEMBER 5, 2024
Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024. She published her first book, Find Your Red Thread: Make Your Big Ideas Irresistible , in 2021.
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Experience Investigators by 360Connext
DECEMBER 3, 2024
It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.
InMoment XI
NOVEMBER 12, 2024
2024 HubSpot State of Service. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. 2024 Social Media Marketing Industry Report. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. See what InMoment can do for you by scheduling a demo today! References HubSpot. Mckinsey & Company. Social Media Examiner.
Speaker: Jason Cottrell and Brian Walker
📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT Gradually upgrade your systems for continuous improvement. Debunk myths about modular strategies and understand their simplicity. Distinguish credible vendors from the pretenders in a crowded market.
C3Centricity
JANUARY 10, 2025
Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.
CXS
MARCH 19, 2025
In this must-watch presentation from the 2024 Customer Experience Strategies Summit, Usman Janvekar, CX Lead at Sanofi, revealed the transformative power of AI applications in modern business.
Speaker: Jam Khan, SVP, Product Marketing at ZoomInfo & guest speaker Amy Hawthorne, Principal Analyst from Forrester
Key Takeaways: Unlock Buying Signals 🔐 Leverage signals beyond intent to better understand target accounts Enhance Marketing Efficiency 🎯 Streamline campaigns by acting on diverse customer signals Boost Sales Success 🚀 Focus on actionable signals to improve close rates Transform Go-To-Market Strategy 🌐 Integrate signals (..)
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST
Speaker: Steven Bryerton, SVP of Sales at ZoomInfo & Robin Izsak-Tseng, VP of Revenue Marketing at G2
📈 📆 June 27th, 2024 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST With a solid data foundation and intent-driven plays, your teams can support potential buyers throughout their entire customer journey — and a better journey leads to greater sales!
Speaker: Jennifer Wright and Nick Barron
📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT The future of retail is closer than you think - 2025 will be here before you know it. Register now to position your business for lasting success today and well beyond tomorrow!
Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker
📆 April 25th, 2024 at 9:30am PDT, 12:30pm EDT, 5:30pm BST You won't want to miss out on these insights!
Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology
📆 September 19th, 2024 at 9:30 AM PT, 12:30 PM ET, 5:30 PM BST Register today to save your seat!
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs.
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