Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 227

Trends Innovation Customer Service Omni-Channel 227

InMoment XI

DECEMBER 9, 2024

Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

C3Centricity

JANUARY 10, 2025

Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.

Consumers 156

Consumers Customer Centricity Competitive Advantage Sports 156

Experience Investigators by 360Connext

AUGUST 6, 2024

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 310

Entertainment Culture Consulting Connections 310

IntouchInsight

JULY 23, 2024

trillion in 2024. The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 To understand how shopping habits are evolving, we surveyed over 1,500 customers across North America.

Trends 156

Trends Advertising Chatbots Retail 156

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Banking 178

Banking Advertising ROI B2B 178

Experience Investigators by 360Connext

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.

Fashion 284

Fashion B2C Hotels Insurance 284

InMoment XI

NOVEMBER 12, 2024

2024 HubSpot State of Service. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. 2024 Social Media Marketing Industry Report. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. See what InMoment can do for you by scheduling a demo today! References HubSpot. Mckinsey & Company. Social Media Examiner.

Social Media 360

Social Media Analysis Metrics Analytics 360

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024. She published her first book, Find Your Red Thread: Make Your Big Ideas Irresistible , in 2021.

Banking 143

Banking Customer Centricity Culture Communication 143

Experience Investigators by 360Connext

DECEMBER 3, 2024

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.

Handbook 143

Handbook Social Media Retail Trends 143

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

IntouchInsight

OCTOBER 1, 2024

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading Quick-Service Restaurant (QSR) brands.

Study 295

Study Report Resources Brands 295

InMoment XI

AUGUST 20, 2024

What digital sources do consumers use to conduct research on law firms in 2024? link] Accessed 8/13/2024. If you are ready to see what InMoment can do for you, schedule a reputation management demo today! References ilawyermarketing.

Management 369

Management Social Media Report Industry 369

ECXO

JUNE 19, 2024

May 21, 2024. March 5, 2024. February 22, 2024. Accessed June 2024. Accessed June 2024. “A new future of work: The race to deploy AI and raise skills in Europe and beyond.” Booth, Bryce, Donohew, Jack, Wlezien, Chris, and Wu, Winnie. Generative AI fuels creative physical product design but is no magic wand.”

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!

Trends 109

Trends Self Service Omni-Channel Social Media 109

Comm100

JANUARY 29, 2024

Live Chat Benchmark Report 2024 Discover the latest live chat performance benchmarks to understand how well your team is performing compared to the competition Download the data Report Here are some of the key takeaways from the report. For more detailed information and to gain access to the exclusive data, download the full report below.

Wait Times 130

Wait Times Report Trends Analysis 130

InMoment XI

JANUARY 9, 2024

Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75 75 Must-Know Customer Experience Statistics to Move Your Business Forward” ( [link] ). TrustRadius. 022 B2B Buying Disconnect: The Age of the Self-Serve Buyer” ( [link] ). Korn Ferry.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

IntouchInsight

DECEMBER 19, 2024

As 2024 comes to a close, its clear that this year brought significant changes to the restaurant and convenience store industries. From innovative technology to strategic shifts, brands have been redefining how they connect with their customers.

Trends 156

Trends Innovation Meeting Connections 156

eglobalis

JULY 31, 2024

Sources MarTech.org, “2024 Predictions: Better customer experience is on the way” [link] MarTech Cube, “MarTech Predictions for a Better CX in 2024” [link] Martech Edge, “Martech Stack 2024: Insights for Success” [link] Neal Schaffer, “Marketing Technology Trends in 2024: Improve Your Martech Stack” [link] (..)

Customer Experience 325

Customer Experience Social Media Analytics Chatbots 325

ECXO

MARCH 10, 2024

Connect and follow the European Customer Experience Organization: [link] Become a member of the open-access CX professional Business Network here: [link] International Womens Day 2024 ECXO Leadership Team: Connect and follow: [link] The post Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day appeared first on ECXO (..)

Connections 374

Connections Leadership Innovation Customer Experience 374

ECXO

APRIL 18, 2024

Mark your calendars: When: April 24th, 2024 Time: 5 PM CET | 4 PM GMT [link] [link] Reserve your spot now for this insightful discussion that promises to offer invaluable perspectives and strategies for navigating the evolving landscape of digital customer interactions.

Insurance 334

Insurance Consulting Travel B2B 334

Clarivate

FEBRUARY 16, 2024

Our commitment to enhancing transparency and trust continues in the forthcoming JCR release in June 2024. This is the first in a series of updates on the 2024 JCR. The post 2024 Journal Citation Reports: Changes in Journal Impact Factor category rankings to enhance transparency and inclusivity appeared first on Clarivate.

Report 141

Report Comparison Metrics Policies 141

Calabrio

NOVEMBER 18, 2024

Analytics Warum smarte WEM-Lsungen wichtig sind: Calabrio’s Meinung zum Gartner Magic Quadrant 2024 fr CCaaS Vorsprung Share In Gartners Magic Quadrant 2024 fr Contact Center as a Service (CCaaS) wird eine Kernaussage deutlich: Contact Center brauchen moderne, fortschrittliche Tools, um die heutigen Herausforderungen zu meistern und ihren Wettbewerbsvorteil (..)

Contact Center 130

Contact Center Analytics Tools Engagement 130

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

Brandwatch CX

OCTOBER 25, 2024

Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.

Tools 98

Tools Marketing Strategy 98

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Customer Centricity 194

Customer Centricity Strategy Trends Analytics 194

InMoment XI

DECEMBER 10, 2024

Accessed 12/09/2024. 101 Customer Service Statistics You Need to Know in 2024 ( [link] ). Accessed 12/09/2024. 50 Essential customer service statistics to know for 2024 ( [link] ). Accessed 12/09/2024. Accessed 12/09/2024. Customer Retention Versus Customer Acquisition ( [link] ). Freshworks.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

ShepHyken

JANUARY 7, 2025

We have crossed over into the new year, and 2024 is now a history lesson. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. 1 episode of 2024. Thanks for listening!)

Retail 80

Retail Video Customer Confidence Culture 80