Optimove

DECEMBER 4, 2023

Guide to Advanced Customer Segmentation Download Now >> 2023 A Record Year for Submissions This year, we received more submissions than ever before and as always, were deeply impressed by the creativity, sophistication, and performance these CRM marketing activities generated.

CRM 59

CRM Marketing Chief Customer Officer Tips 59

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Financial 191

Financial Trends Self Service Customer Experience 191

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI.

Innovation 101

Innovation Resources Entertainment Sports 101

Blueshift

AUGUST 17, 2023

Standing out from a competitive pool of more than 3,500 nominations spanning 19 countries, this recognition is a true testament to our unwavering commitment to innovation within marketing automation.

Innovation 52

Innovation Marketing Advertising Technology 52

AWS Machine Learning

MARCH 4, 2024

In just a few short months since Amazon Bedrock became generally available on September 28, 2023, more than 10K customers have been using it to deliver, and many of them are using Claude. Haiku is the fastest and most cost-effective model on the market. It is a fast compact model for near-instant responsiveness.

Innovation 136

Innovation Travel Financial Exercises 136

Clarivate

JULY 5, 2023

The month of July could see seven FDA-approved adalimumab biosimilars launch in the United States, an unprecedented situation for a market that has been relatively slow to embrace biosimilars. biologics market and reduce prescription drug costs. With so many contenders, will we see more innovative pricing strategies?

Innovation 97

Innovation Healthcare Strategy Insurance 97

Merkle

OCTOBER 28, 2022

As technology and marketing leaders are preparing for 2023, questions will arise regarding which technology advancements should be monitored and planned for. Earlier this fall, I attended Forrester’s Technology & Innovation event where emerging technology trends were discussed at length. These included: .

Technology 98

Technology Trends Innovation Marketing 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. It has become essential as the demands of the global market increase. As businesses aim to improve operations, outsourcing marketing has become a trend to watch. Explore the top ten outsourcing trends for 2023 with us.

Trends 94

Trends Healthcare Innovation Analytics 94

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. ’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

NobelBiz

APRIL 1, 2024

An exciting journey with G2: NobelBiz has been featured in the G2 Winter Report 2022, Spring Report 2023, Summer Report 2023 , and now, the Fall Report 2023. The post First Contact: Stories of the Call Center Podcast Wins Prestigious TMCnet Tech Podcast Award 2023 appeared first on NobelBiz.

Call Center 52

Call Center Contact Center Report Meeting 52

SurveySparrow

NOVEMBER 24, 2023

Top 10 Must-Have Cyber Monday SaaS Deals Platform Discount Offered Validity Internxt 91% 13 Nov – 30 Nov 2023 Scalenut 60% Until Dec 1, 2023 Plerdy 50% 24 Nov – 1 Dec 2023 Snov.io With a focus on privacy and innovation, it’s your go-to platform for safeguarding data. Source: snov.io

Multi-Channel 52

Multi-Channel Knowledge Base Analytics Analysis 52

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

BirdEye

SEPTEMBER 1, 2023

He is passionate about innovation and spearheads collaboration between Google and the world’s leading organizations. With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! Live Q&A with the KhorosProduct Team Oct 18th, 10am CT Our Khoros product team will present an overview and take questions on the latest Khoros innovations across our product line up.

Analytics 52

Analytics B2C Social Media Report 52

Clarivate

JANUARY 10, 2023

The annual Drugs to Watch report from Clarivate spotlights late-stage pre-launch drugs and biologics set to become blockbusters within five years of market authorization and/or transform treatment paradigms. The urgency of transformative innovation. See who made this year’s list. Capivasertib. Daprodustat (Duvroq).

Innovation 59

Innovation Travel Report Trends 59

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases.

Software 59

Software Report Management Marketing 59

Clarivate

FEBRUARY 13, 2024

SDG 9 aims to build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation. By harnessing the power of data and insights, we empower our customers along the innovation lifecycle, helping them bring groundbreaking ideas and solutions to market faster. Those that choose to lead.

Innovation 52

Innovation Industry Automotive Policies 52

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Uplight

JUNE 13, 2023

They are working in positions across all 6 of Uplight’s pillars: Engineering, Delivery and Operations, Market Innovation, Security and IT, Product, and Legal. Some are students Read More The post Uplight Welcomes its 2023 Summer Interns appeared first on Uplight.

Innovation 52

Innovation Marketing 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

Communication 70

Communication Contact Center Return on Investment System 70

CSM Magazine

AUGUST 15, 2023

Now in its eleventh year, the Payments Awards recognise and celebrate companies which have demonstrated excellence and innovation in the payments space. Jane Goodayle, Chief Marketing Officer, PCI Pal said: “We are very proud to have been announced as a finalist in three categories at the prestigious Payments Awards 2023.

Banking 52

Banking Social Media Innovation Technology 52

Blueshift

JUNE 1, 2023

In the fast-paced world of retail and e-commerce , staying ahead of the competition requires innovation, strategic decision-making, and the right tools to get it done. As the busy holiday season slowly approaches, it’s crucial that marketers adopt strategies now to ensure efficiency and maximize customer outreach later.

Retail 98

Retail Marketing Innovation Tools 98

Clarivate

NOVEMBER 14, 2023

Most clients we work with are keen to communicate that their product is innovative. Innovation is important, right? In fact, in the context of reimbursement decisions for medicines, the definition of ‘rewardable’ innovation has evolved from being a new molecular entity to focus more on value or benefit. [1] Of course they are.

Innovation 52

Innovation Examples Course Communication 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! It has allowed us to provide far more holistic visibility and understanding to our team, as well as far more actionability with regard to our data.” —Mid-market

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results.

Marketing 111

Marketing Social Media Advertising Tips 111

Lithium

JUNE 6, 2023

Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Share your stories and successes with the fourth annual Khoros Kudos Awards!

Video 52

Video Analytics Tips Resources 52

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Turn to spend management as a source for innovation funding.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

West Monroe

JUNE 6, 2023

That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. Download the E-Book Tech Trends to Watch Read More Tech is facing strong headwinds In today's digital world, technology plays a crucial role in driving disruption and innovation—not to mention in the U.S.

Innovation 52

Innovation e-support Banking Retail 52

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. Here’s how Amazon and Walmart stack up in 2023: Financials Amazon and Walmart have both seen strong financial growth in the last few years. In the first quarter of 2023, Walmart’s total revenue was up 2.4%. billion in 2021.

Retail 52

Retail Innovation B2B Transportation 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Groups Strategy 52

BirdEye

MAY 30, 2023

Industry experts are labeling 2023 as the “ feedback economy. ” Enhanced innovation User feedback can reveal areas where you’re falling behind in your market. Feedback keeps you in tune with innovations in your industry and competition. Or it can reveal what other companies are doing that you aren’t.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

West Monroe

DECEMBER 15, 2022

This comes at a time when payers, providers, and life sciences companies are being asked to do more with less in the wake of workforce challenges, shifting market and regulatory pressures, and a potential economic downturn. 2023 Outlook: The Future of Healthcare & Life Sciences. Download our 2023 Outlook. 2-Minute Takedown.

Healthcare 52

Healthcare Industry Hospitality Banking 52

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation Video CRM Customer Success 85

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. We’re excited to announce the fourth annual Khoros Kudos Awards!

Entertainment 52

Entertainment Social Media Analytics Brands 52

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. They can provide superior experiences that differentiate them from their competitors, leading to increased customer loyalty and market share.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52