Lithium

NOVEMBER 1, 2022

Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation! Available On-demand.

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Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. But you know we have your back. Here' what's new: Agent Assist. Want to know what's next?

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Omni-Channel Innovation Contact Center Customer Service 52

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes.

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Self Service Roadmap Tools Resources 52

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. Build a realistic roadmap. What’s more, U.S.-listed

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Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Available On-demand.

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CSM Magazine

FEBRUARY 1, 2022

“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.

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SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. Update your roadmap. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. The post How to Survive The Great Resignation (and Thrive Afterward in 2022) appeared first on SurveySparrow. Empower your management.

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SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. Update your roadmap. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. The post How to Survive a Great Resignation (and Thrive Afterward in 2022) appeared first on SurveySparrow. Empower your management.

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How To Policies Roadmap Culture 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

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Multi-Channel Social Media Roadmap Metrics 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Nike Mission statement: “To bring inspiration and innovation to every athlete* in the world. *If

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Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Increasingly, however, industry guidance documents utilize the term ‘patient preference’ in relation to new drug development and benefit-risk assessment.

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Data Healthcare Roadmap Study 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.

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Strategy e-support Roadmap Customer relationships 52

CSM Magazine

FEBRUARY 14, 2023

The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools. In 2022, teams realized this switch was simply not creating equal results.

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Contact Center Self Service Consulting Culture 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

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Roadmap Customer relationships Brands e-support 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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Customer Success Software Customer Journeys Analytics 52

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. It’s important to develop a well-crafted migration roadmap by partnering with a trusted cloud migration services provider.

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Strategy Roadmap System Tools 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

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Customer Journeys Roadmap Metrics Strategy 52

West Monroe

JANUARY 18, 2023

In fact, West Monroe research shows just how much organizational structure impacts business results overall: Our 2022 survey found lower-performing, less digitally enabled organizations are 1.75x more likely to have a hierarchical, inflexible organizational structure. This works both ways, of course.

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Banking Innovation Self Service Government 52

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Navigating the multichannel maze is a classic contact center challenge.

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Contact Center Omni-Channel Multi-Channel Self Service 98

Upwave

MAY 26, 2022

Ten of our teammates stepped up to try some of the hottest sauces on the planet, gathering in San Francisco and participating in their homes from across the globe–in front of other Upwavers in the virtual audience, making it our best attended event so far in 2022! What doesn’t work? A hoppy beer!

Culture 26

Culture Sports Roadmap Advertising 26

West Monroe

JUNE 20, 2022

2022 Outlook: The Future of Healthcare & Life Sciences. The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development. Billions in venture capital investment is driving startup and niche innovation of direct-to-consumer health brands and services. Featured Content.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

Banking 59

Banking Employee Engagement Roadmap Data 59

AWS Machine Learning

JUNE 20, 2023

You can also watch the AWS re:Invent 2022 talk on Sustainability and AWS silicon (SUS206) , which covers many of the topics discussed in this post. He works closely with AI/ML customers to shape the roadmap for AWS purpose-built silicon innovations coming out of Amazon’s Annapurna Labs. Kamran Khan is a Sr.

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Training Fashion Guidelines Roadmap 75

West Monroe

DECEMBER 12, 2021

We took away four key themes from our time at the conference that fundamentally highlight how this next level of maturity will spur key business transformation considerations for our clients as we look ahead to 2022. The services arms of technology providers are creating just as robust a development roadmap as any product organization.

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West Monroe

SEPTEMBER 15, 2022

Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. It also provides a roadmap to employees—both in leadership ranks and those further down the ladder––for how to integrate the new business into an existing platform.

Culture 52

Culture Roadmap Strategy Leadership 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

West Monroe

SEPTEMBER 30, 2022

That’s one of the key takeaways from West Monroe’s 2022 Be Digital Research —which surveyed 700 C-suite executives across the financial services, healthcare, health insurance, manufacturing, retail, technology, and utility industries, as well as 5,000 of their customers. 2022 Be Digital Research.

Survey 52

Survey Measurement Financial Strategy 52

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. In short, digital technology and all the innovation that came with cross-pollinating ideas across industries.

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Customer Centricity Advertising Culture Technology 52

West Monroe

JUNE 20, 2022

Featured Content 2022 Outlook: The Future of Healthcare & Life Sciences Read More By contrast, de novo expansions deliver greater operational oversight and have the advantage of less “integration debt” for net-new platforms.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

2022 Outlook: The Future of Healthcare & Life Sciences. The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development. Billions in venture capital investment is driving startup and niche innovation of direct-to-consumer health brands and services. Featured Content.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

AWS Machine Learning

NOVEMBER 22, 2022

This can support product roadmap discussions and prioritizations. As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. Product owners and UI/UX developers can identify features of their product that users enjoy and parts that require improvement.

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Analysis CRM System Groups 68

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The goal is for you to begin developing your roadmap by the time you finish reading this book. So, it’s a great privilege to share what I know with you.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

West Monroe

NOVEMBER 1, 2022

Most (92%) of companies in West Monroe’s 2022 Be Digital Research said they are effective at putting the customer at the center of everything, but the real question is how this is put into action. A West Monroe client created a new roadmap to identify production and productivity issues and develop data-driven solutions to fix them.

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Resources Effort Score Data Customer Experience 52

NobelBiz

MAY 22, 2023

Things to consider before adopting a Better Phone System Innovation never rests, and neither should your business. Below, we outline a roadmap to guide you through this transition. According to CX Today , 75% of companies that have migrated to the cloud say they’re more likely to trust new and innovative tools like AI.

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System Contact Center Call Center Communication 52

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? All Rights Reserved. Evolving technology is key to achieving these goals.

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Leadership Culture Training Technology 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. There are three sections in the book. Customer rating: 4.6

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Customer Success Management Handbook Chief Customer Officer 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Calling all contact centers: We've released agent AI & voice integration The latest Khoros innovation release is full of new features that make agents' and customers’ lives easier.

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Self Service Social Media Roadmap Gamification 10