2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Chadwick Martin Bailey

OCTOBER 14, 2020

This classic question was reframed a bit for 2020 as how to bring together disparate business users and uses of research to maximize the utility of insights and ensure successful socialization and implementation. To me, that feels more like the best type of agile. How to have a seat at the table.

Conference 80

Conference Consulting Roadmap Financial 80

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern CX 2020? Oracle Digital Customer Service Overview and Roadmap. Ready to register for Oracle Modern CX 2020?

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap. Top 10 Product Experience Blog Posts of 2019. REQUEST A DEMO.

Roadmap 97

Roadmap Metrics Feedback Conference 97

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. increase in conversions in early 2020, an increase of 7.8

Brands 52

Brands Ecommerce Social Media Advertising 52

delighted

JUNE 29, 2021

Simply put, product/market fit is the ability of a product to satisfy the needs of a good market. The failure of a product to understand consumers and the external factors that affect their decisions is a failure to find the right product/market fit. An example of missed product/market fit. Now comes product development.

Measurement 94

Measurement Net Promoter Score Marketing How To 94

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. The post Must-see market research sessions at X4 2020 appeared first on Qualtrics. Register Now.

Marketing 29

Marketing Government Leadership Automotive 29

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Lumoa

AUGUST 23, 2021

Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). A UJET survey done in early 2020 revealed that “72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience.”

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season. Here are three important ways to increase sales and marketing collaboration.

Sales 52

Sales Marketing Sports Roadmap 52

Chadwick Martin Bailey

OCTOBER 9, 2020

For me, 2020 has really solidified the importance of slowing down and listening to yourself – your mind, body, and soul – to be the best possible leader that you can. We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward. bring joy to your life and #POWERHER.

Roadmap 40

Roadmap Financial Healthcare Consumers 40

Talkdesk

NOVEMBER 13, 2020

All those voices echoing loudly across industries, across time zones in support of Talkdesk is one of the reasons we believe we are a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. As we get ready to plan for the new year, there are five themes of customer success that I think should be top of mind for 2020. Nick Mehta.

Trends 52

Trends Customer Success B2C B2B 52

CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

C3Centricity

NOVEMBER 4, 2019

Marketing is an old profession. But w ith the advent of digital in the early 80’s, companies began taking a serious look at their marketing strategies. The reasons are many, but the post “Head of Marketing, How Can You Keep Your Job When Most CMOs Are Losing Theirs?” Brand Building. Customer Centricity.

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149

Circular Edge

SEPTEMBER 15, 2020

Register for INFOCUS 2020 today, or sponsor the digital event, and if you’re not a Quest member please sign up for Quest and receive your FREE pass to INFOCUS as a gift. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. ThanksQuest & hope to see everyone at INFOCUS 2020.” Cheers, Chelsea.

Roadmap 52

Roadmap Conference Innovation Meeting 52

CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Lithium

JANUARY 7, 2021

Congratulations to and , our CMAD 2020 Contest Winners , and a big thanks to everyone who participated! Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Atlas Blogs. Don't worry, we've got you covered.

Roadmap 52

Roadmap Government Tips Groups 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Tools 52

Tools Roadmap Social Media CRM 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. The cloud solution utilizes proprietary micro services, driving faster penetration and scale in new markets and maximizing ‘Time to Value’ for Calabrio customers.

Engagement 52

Engagement Management Roadmap Leadership 52

SurveySparrow

JUNE 6, 2020

You cannot ask a full-stack marketer to code in Java. Give them goals, plans, and a roadmap for their entire career. It will be the cornerstone behind everything- your hiring, marketing plan, sales techniques used, pricing, etc. If you are a wise employer, you will assign jobs to employees according to the skill sets they have.

Training 52

Training ROI Resources Meeting 52

SurveyGizmo

JULY 13, 2018

Brand managers have a tough job of cutting through the noise to successfully position a brand, finding golden opportunities to create and sustain differentiation, and plowing through volumes of competitive mayhem — and we expect them to also digest and apply market research data with flair? Yeah, right. Are you a brand manager?

Brands 51

Brands Marketing How To e-support 51

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” Have clarity and reasoning behind your roadmap. Growth is hard.

How To 52

How To Roadmap NPS Fashion 52

Lithium

MARCH 16, 2020

Congratulations to and , our CMAD 2020 Contest Winners , and a big thanks to everyone who participated! Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Atlas Blogs. Don't worry, we've got you covered.

Roadmap 52

Roadmap Government Tips Groups 52

SurveyGizmo

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Circular Edge

APRIL 22, 2020

Source: JDE Keynote April 20 2020. This is great news for JDE customers, especially for the 70% of those polled who are already running 9.2 ( source: live poll during the JDE keynote, April 21 2020 ). I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber.

Resources 52

Resources Innovation Roadmap Self Service 52

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. Are we keeping our CX vows to customers and employees?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Gainsight

APRIL 8, 2020

Steve is an author, speaker, and product coach, as well as co-creator of the popular product management and marketing frameworks from Pragmatic Institute and QuartzOpen. As my personal story shows, product managers and marketers have been working with remote teams for years. Although it was a long flight—I could leave D.C.

Tools 52

Tools Travel Roadmap Course 52

Gainsight

MARCH 25, 2021

Peacock, HBO Max, Quibi (RIP) all launched in 2020 to an already crowded marketplace of over 15 unique television streaming services. SaaS businesses have also seen a rise in 2020 as a result of everyone staying at home to live, work and play online. In hot growth markets, that consumer attention is pricey.

B2C 52

B2C B2B Roadmap Conference 52

Optimove

NOVEMBER 7, 2019

“I was impressed by Optimove’s openness to hearing what features and UI improvements we marketers would like to see.” “I wanted to learn more about Optimove’s roadmap for 2020 and beyond, and to provide feedback” was a repeating refrain during and after the get-together.

Conference 64

Conference Roadmap CRM Customer Retention 64

Gainsight

JUNE 17, 2022

According to Forrester research , product-led growth companies have sparked more than $208 billion in market value so far. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

ClearAction

MARCH 27, 2021

These are typically included in developing a marketing value proposition , essentially your brand promise. Roadmap: Quantify the value ratio for all choices available to your customer. Closing the brand-customer gap (matching marketing/sales promises with operational delivery of value).

Customer Experience 77

Customer Experience Metrics Roadmap Advertising 77

CustomerSuccessBox

JANUARY 10, 2022

You are also the interface between the client and your Marketing and Product teams. You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. This is an increase of 34% from 2020. Additional Resource: Top 6 Focus Areas for a Customer Success Leader.

Customer Success 52

Customer Success Trends Management Survey 52

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Wednesday, April 22, 2020, 2:00 – 3:00 PM EDT.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52