QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. ad agencies are not at risk of becoming obsolete, reportedly bringing in over $48 billion in 2016 and employing over 200,000 people, but the growth in this industry is slowing. BETTER CLIENT OUTCOMES. UNDERSTAND THE CONSUMER. TEST CAMPAIGN.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Technological advancements continue to drive the disruption of the industry. However, FinTechs will also keep the pressure up on the industry due to their agility and constant innovation.

Banking 170

Banking Trends Financial Self Service 170

QuestionPro Audience

SEPTEMBER 14, 2018

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. Wine in more casual packaging fits in with marketing wine as an everyday drink, rather than a stuffy drink meant for a dinner party. With it comes sweater weather, pumpkin spice lattes, and hearty crock pot meals.

Trends 170

Trends Consumers Report Innovation 170

QuestionPro Audience

SEPTEMBER 21, 2018

When we conducted our smart home report to gauge interest at the beginning of 2018, 48% of respondents planned to use digital voice assistant devices to convert their home to a smart home in 2018. Amazon is certainly establishing itself as the industry leader in the smart home market. Approximately 47.3 million U.S.

Marketing 199

Marketing Industry Report System 199

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? To understand what promotional, perhaps even personalized, email or text may have prompted a follow-up call, the contact center needs real-time access to digital marketing activity.

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

QuestionPro Audience

FEBRUARY 15, 2018

As an industry leader in market research, people look to us for thought-provoking content. 2 – 2018 Edelman Trust Barometer. As market research and data addicts, we’re always curious to learn how trending topics influence consumers. By: Marketing Profs, Laura Forer. 1 – The Cultural Borders of Songs.

Infographics 170

Infographics Ecommerce Government Social Media 170

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

CSM Magazine

NOVEMBER 28, 2023

With PPH service providers such as Boss Action , whose main focus is on exceptional customer service, the market has expanded. The role of pay-per-head providers PPH providers have revolutionized the betting industry, allowing independent bookmakers to compete on a level playing field with larger sportsbooks.

Sports 52

Sports Industry Exceptional Customer Service Government 52

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Videos are naturally more engaging because people are visual.

Video 95

Video Strategy Marketing Social Media 95

Oracle

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Artificial intelligence will prove to be one of the most prominent means of innovation in CRM in 2018. Read more on trends in CRM software in 4 Trends for CRM in 2018.

CRM 111

CRM Trends Software Customer Relationship Management 111

ReviewTrackers

MARCH 31, 2021

Improving customer retention can prevent billions of dollars of lost revenue in the insurance industry. According to Hubspot, the insurance industry is tied for the third-highest customer acquisition cost at $303. Specifically, they can make two major changes to the way they present, offer, and market products and services.

Insurance 123

Insurance Customer Retention Industry How To 123

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. To help, we asked senior leaders at Clarivate who have a broad perspective on the IP landscape to provide predictions for the IP legal industry in 2024 and beyond. The post What’s ahead?

Industry 59

Industry Wireless Trends Financial 59

Beyond Philosophy

JANUARY 8, 2018

I am apprehensive about my industry. My concerns only grow as we roll into 2018. My concerns only grow as we roll into 2018. However, after probing further, I learned he was in market research a year ago and changed his job title. It is why I feel frustrated by these poor trends in my industry.

Trends 125

Trends eBook System Conference 125

Oracle

SEPTEMBER 12, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, can’t-miss marketing-focused sessions. Data 101: What All Marketers Need to Know.

Marketing 66

Marketing Omni-Channel B2B Strategy 66

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. Customer service is a fundamental aspect in the insurance industry. We will list the benefits of outsourcing customer service in insurance below.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Retently

JULY 17, 2018

As a matter of fact, Verizon has one of the best scores in the ISP industry. But all of the data above is very relative, truth be told, there are markets that never get an NPS higher than 20. Step 1: Compare it with your industry average. Satmetrix NICE 2018 average NPS by industry report.

Net Promoter Score 167

Net Promoter Score NPS Report Customer Satisfaction 167

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. This is a vital role that all CSMs can play in their organizations.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? 150+ marketing activities. . • Innovation.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc. Director of Global Marketing. www.astea.com. Service Smart. 215-682-2500.

Conference 84

Conference Technology Software Management 84

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Register today!

How To 113

How To Groups Customers Innovation 113

ReviewTrackers

APRIL 11, 2018

In a rapidly evolving landscape, marketers must continue to keep an eye on industry trends and stay up to date with the latest social media marketing statistics. Here are some numbers to help you achieve a Big Picture view of social media marketing in 2018. Social Media Marketing Statistics. There are 3.03

Social Media 83

Social Media Marketing Video Retail 83

Perceptive

NOVEMBER 12, 2018

Ever wondered which industry people are recommending the most? Based on the latest figures from our own NPS benchmarks reports for 2018, we’ve looked at the top Net Promoter Score industries in Australia.

Net Promoter Score 40

Net Promoter Score Industry NPS Report 40

ijgolding

JANUARY 22, 2018

In most industries, some if not all, customer interactions can now happen online. Gift your customers with a birthday discount or coupon and send holiday well-wishes out on your social channels, in person, and in your email marketing. Design your website with user-experience in mind.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers.

Analysis 208

Analysis Social Media Trends Feedback 208

Dapresy

JANUARY 17, 2018

Over the next couple of years, the market research industry will undergo a significant restructuring phase. New actors in the industry, that offer end-to-end technology solutions, will win ground for those types of research methods that can easily be simplified and streamlined and, that don’t require devoted consultancy services.

Industry 40

Industry Consulting Report Technology 40

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Can you build an optimized portfolio using these three stocks? ”

Financial 99

Financial Multi-Channel Marketing Analysis 99

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn. Your industry-leading thought leadership.

Industry 52

Industry Conference Fashion Customer Success 52

Confirmit

JANUARY 2, 2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. While there has been plenty of merger and acquisition activity in the industry for years now (we’ve taken part in some of it!)

Course 64

Course Customer Voice Industry Survey 64

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. April 18, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketers need to really understand who they’re trying to change. “As

Innovation 145

Innovation Feedback Customers Engagement 145

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. Here are 6 customer success trends that have been huge in 2018: 1.

Trends 74

Trends Customer Success Effort Score ROI 74

ShepHyken

OCTOBER 15, 2018

Word of mouth marketing shouldn’t happen by accident. My Comment: For many businesses, customer feedback and reviews are an important marketing strategy. Top 10 tips to ensure design thinking boosts customer engagement by The Wise Marketer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

Customer Service 87

Customer Service Automotive Tips Feedback 87

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center Industry Contact Center Government 75