CloudCherry

FEBRUARY 26, 2019

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement. Data Challenges that persist.

Analytics 256

Analytics Report Analysis Study 256

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to TriCare for earning the top customer experience score in the health plan industry. See our FAQs about the Temkin Experience Ratings.

Industry 230

Industry Effort Score Consumers Survey 230

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post Temkin Experience Ratings Industry Snapshot: TVs & Appliances appeared first on Customer Experience Matters®.

Industry 226

Industry Effort Score Consumers Survey 226

Experience Matters

APRIL 5, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Georgia Power and Florida Power & Light for earning the top customer experience score in the utilities industry.

Industry 206

Industry Effort Score Consumers Survey 206

QuestionPro Audience

AUGUST 3, 2018

Even worse news for manufacturers, it’s predicted 2018’s number will drop to 16.8 The 2018 Car Buyer Journey Study found that consumers are shopping around less than in previous years. In 2016, 70% of consumers felt confident with the price they paid, but in the 2018 study, only 62% are satisfied with their price point.

Consumers 199

Consumers Study Report Sales 199

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? How to overcome those challenges?

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Experience Matters

APRIL 2, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Holiday Inn Express and Marriott for earning the highest customer experience scores in the hotel industry.

Hotels 168

Hotels Industry Effort Score Hospitality 168

InMoment XI

JANUARY 11, 2018

Checkout some of our CXFusion 2018 Keynote Speakers This year’s CXFusion is taking place April 10-12, at the Aria hotel, and will feature power-packed keynote speakers, dynamic workshops and sessions, and networking galore at one of the most dynamic locations in the world. View Article.

Hotels 200

Hotels Industry 200

InMoment XI

JANUARY 11, 2018

Checkout some of our CXFusion 2018 Keynote Speakers This year’s CXFusion is taking place April 10-12, at the Aria hotel, and will feature power-packed keynote speakers, dynamic workshops and sessions, and networking galore at one of the most dynamic locations in the world. View Article

Hotels 200

Hotels Industry 200

Experience Matters

APRIL 24, 2018

This product is the dataset, in excel, for the 2018 Temkin Forgiveness Ratings (TFR).It consumers to rate how likely consumers are to forgive 318 organizations across 20 industries after they make a mistake. The post 2018 Temkin Forgiveness Ratings: USAA and ACE Rent A Car On Top appeared first on Customer Experience Matters®.

Groups 154

Groups Industry Loyalty Consumers 154

QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

QuestionPro Audience

JANUARY 12, 2018

While not exactly new to the market (both Amazon Echo and Google Home launched over a year ago) consumers are coming out in droves in 2018 to purchase these smart speakers. plan to purchase a smart speaker in 2018. Smart speakers are the new “it” device. with Amazon holding three-fourths of the market to Google’s twenty-five percent.

Consumers 265

Consumers Advertising Report Study 265

Experience Matters

JULY 17, 2018

In January 2018, we surveyed 10,000 U.S. We used that feedback to calculate the Temkin Emotion Ratings for 318 companies across 20 industries (see full list of companies). The post 2018 Temkin Emotion Ratings: Wegmans Earns Top Spot appeared first on Customer Experience Matters®.

Metrics 149

Metrics Survey Feedback Consumers 149

Experience Matters

MAY 15, 2018

Temkin Group announces the release of the 2018 Temkin Trust Ratings (TTR). consumers, the ratings benchmarks the level of trust that consumers have with 318 companies across 20 industries. The post 2018 Temkin Trust Ratings (U.S.): Based on a study of 10,000 U.S Here’s a full list of all of the companies in the TTR.

Insurance 149

Insurance Banking Study Consumers 149

Experience Matters

APRIL 9, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Subway and Popeye’s Louisiana Kitchen for earning the top customer experience ratings in the fast food industry.

Industry 154

Industry Effort Score Consumers Survey 154

Experience Matters

JUNE 4, 2018

consumers about their recent interactions with more than 300 companies across 20 industries. Download report for $195 Here are some highlights: About 18% of the customers who interacted with TV & Internet service providers reported having a bad experience – a considerably higher percentage than in other industries.

Report 185

Report Study Industry Interaction 185

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. You will learn: NPS score, response rate, and growth/churn trends by industry. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. Register Now! MINDBODY, Inc. Erik Linask.

NPS 150

NPS Net Promoter Score Study Groups 150

Experience Matters

APRIL 13, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post Temkin Experience Ratings Industry Snapshot: Investments appeared first on Customer Experience Matters®.

Industry 145

Industry Effort Score Financial Consumers 145

Experience Matters

JULY 2, 2018

In January 2018, we surveyed 10,000 U.S. We used that feedback to calculate the Temkin Effort Ratings for 318 companies across 20 industries (see full list of companies). The post 2018 Temkin Effort Ratings: Wegmans Earns Top Spot appeared first on Customer Experience Matters®. consumers about their experiences with companies.

Metrics 136

Metrics Survey Feedback Consumers 136

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Technological advancements continue to drive the disruption of the industry. However, FinTechs will also keep the pressure up on the industry due to their agility and constant innovation.

Banking 170

Banking Trends Financial Self Service 170

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to USAA for earning the top customer experience score in the insurance industry. See our FAQs about the Temkin Experience Ratings.

Insurance 133

Insurance Industry Effort Score Consumers 133

Experience Matters

APRIL 12, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry.

Industry 145

Industry Transportation Effort Score Consumers 145

Experience Matters

APRIL 10, 2018

We just published a Temkin Group report, The State of CX Management, 2018. When we analyzed organizations’ CX efforts and progress towards maturity, we found that: While only 7% of companies view themselves as industry leaders in CX today, 54% aspire to be Read More.

Report 150

Report Management Groups Survey 150

QuestionPro Audience

SEPTEMBER 14, 2018

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. With it comes sweater weather, pumpkin spice lattes, and hearty crock pot meals.

Trends 170

Trends Consumers Report Innovation 170

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. QuestionPro Audience has more than 10 niche panels, including our veterinarian panel.

Advertising 210

Advertising Culture Study Innovation 210

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to FedEx and UPS for earning the top customer experience scores in the parcel delivery industry. See our FAQs about the Temkin Experience Ratings.

Industry 133

Industry Effort Score Consumers Survey 133

QuestionPro Audience

JUNE 22, 2018

pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. DOG VS CAT. WALK THIS WAY.

Industry 207

Industry Retail Technology Study 207

Experience Matters

APRIL 2, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Southwest Airlines for earning the highest customer experience score in the airline industry. See our FAQs about the Temkin Experience Ratings.

Airlines 120

Airlines Industry Effort Score Consumers 120

Experience Matters

APRIL 10, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. See our FAQs about the Temkin Experience Ratings.

Wireless 120

Wireless Industry Effort Score Consumers 120

Experience Matters

APRIL 5, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Wegmans for earning the best customer experience score in the supermarket industry. See our FAQs about the Temkin Experience Ratings.

Industry 120

Industry Effort Score Consumers Survey 120

kommunicate

JUNE 18, 2022

These were the exact words used by Sundar Pichai in 2018 in his demo of Google Duplex, an AI-powered voice agent that is an added feature to Google Assistant. The post 5 Ways AI Chatbots are Changing the USA Healthcare Industry appeared first on Kommunicate Blog. Sure enough, fast forward to four years later, [.].

Healthcare 98

Healthcare Chatbots Industry 98

Experience Matters

APRIL 9, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Ace Hardware and Dollar Tree for earning the best customer experience scores the retail industry.

Retail 120

Retail Industry Effort Score Consumers 120

Experience Matters

APRIL 4, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Citizens Bank and credit unions for earning the best customer experience scores in the banking industry.

Banking 120

Banking Industry Effort Score Consumers 120

Experience Matters

APRIL 11, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post Temkin Experience Ratings Industry Snapshot: Software appeared first on Customer Experience Matters®. See our FAQs about the Temkin Experience Ratings.

Software 120

Software Industry Effort Score Consumers 120