TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Oracle

FEBRUARY 26, 2018

Now, in 2018, the excitement that surrounded big data has worn off. What will define 2018 are those tools and technologies that look beyond big data and start to develop much more fluid, qualitative, and ultimately human insights into how and why people shop. At the heart of this ability will be Experience Analytics technologies.

Analytics 90

Analytics Data Fashion Retail 90

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

Keeping up with customer experience trends is now an essential part of running a successful business. Are you following these 5 critical customer experience trends? What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Robust analytics platforms aren’t going anywhere.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, supply chains, employee culture, customer experience, and much more.

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

BlueOcean

FEBRUARY 14, 2018

In our humble opinion though, it’s a good idea to check in every now and again to examine the state of social customer support and dig into the trends and opportunities that have the potential to improve customer care in 2018 and beyond. The post The State of Social Customer Support in 2018 appeared first on.

Omni-Channel 149

Omni-Channel Social Media Contact Center Self Service 149

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. Here are the top six data management trends for 2019: Analytics, analytics, analytics .

Trends 105

Trends Data Management Government 105

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Google analytics Not Sufficient.

Trends 111

Trends Marketing Social Media Advertising 111

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. These changes have started to take shape in recent times and chatbots are expected to evolve even further in 2018. Artificial intelligence is not meant for just a few big companies. Enhanced conversations.

Chatbots 50

Chatbots Trends Technology Social Media 50

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. Here, we dissect CX Trend No.10: At that current rate, digital was expected to overtake voice in 2018. Wed, 02/07/2018 - 11:27. Customer Experience. LEAVE A COMMENT.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Here’s a closer look at key AI innovations that made a splash in 2018. 2018 saw us asking tough questions about whether robots would take our jobs.

Innovation 105

Innovation Chatbots Healthcare Brands 105

AWS Machine Learning

MARCH 30, 2023

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. In this post, we show how to use this new recipe to recommend top trending items to your users. The items with the highest rate of increase are considered trending items.

Trends 82

Trends Interaction Groups Training 82

Oracle

JANUARY 16, 2020

In 2018, shifting tax policies and a stock market setback combined to stanch the lifeblood of the vast majority of nonprofit organizations: Charity giving declined 1.7% Data analytics. from year-earlier levels (accounting for inflation), according to GivingUSA. With more than 1.5 As such, Ed Gairdner, a leader with U.K.-based

Trends 82

Trends Technology Social Media Insurance 82

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Google analytics Not Sufficient.

Trends 64

Trends Marketing Social Media Analytics 64

Answer Dash

MAY 7, 2018

Here are some important trends and statistics to keep in mind - and how to keep your business on the right track. Looking Forward: The Power of Tech and Analytics The Future Power of AI “We estimate that the AI techniques we cite in this briefing together have the potential to create between $3.5 trillion and $5.8 trillion and $5.8

Trends 54

Trends Customer Experience B2C B2B 54

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. In fact, you can look back at the entire year if you like, to see the trends and trajectory that brought you to this point.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

Experience Investigators by 360Connext

OCTOBER 22, 2019

If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX. I want to answer that… in a moment. What are you seeing? Let me know!

Trends 169

Trends Customer Experience Chatbots Innovation 169

Clarivate

OCTOBER 31, 2023

201 unique Chinese institutions were identified as primary affiliations by Highly Cited Researchers in 2022 compared to 115 in 2018. In the Highly Cited Researchers Cross-Field category, Highly Cited Researchers awards to Chinese researchers numbered 224 in 2018 and 710 in 2022. in 2018 to 21.9% in 2018 to 21.9%

Policies 75

Policies Trends Analysis Report 75

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. This year’s Summit took place in Washington, D.C. Don’t let CX stagnate.

Innovation 145

Innovation Feedback Customers Engagement 145

Oracle

MARCH 22, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 90 of these sessions will focus specifically on sales and CPQ trends and technologies. Ready to register now for Modern Customer Experience 2018?

Sales 65

Sales Customer Experience Meeting Tips 65

Second to None

APRIL 11, 2018

Like other fields, organizations get gain the upper-hand by monitoring and responding to popular trends in the Customer Experience field. 2018 is a particularly interesting moment in this space due to the impact that advanced technology is having on a brand’s ability to communicate with its customers.

Trends 54

Trends Customer Experience Self Service Voice of Customer 54

Thematic

OCTOBER 1, 2018

Maybe you’ve used Text Analytics methods to analyze free-form textual feedback (verbatims)? What is text analytics? Text analytics is the process of extracting meaning out of text. For example, this can be analyzing text written by customers in a customer survey, with the focus on finding common themes and trends.

Analytics 76

Analytics Analysis Training Feedback 76

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. Their “Always On” approach to social analytics has helped them create highly engaging content for their clients, and grow their HQ team by 10x over ! Live Trend Tracking. Insights Should Inform. That preparation came in handy.

Social Media 45

Social Media Video Analytics Sports 45

Wootric

DECEMBER 21, 2018

Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. These are the articles that resonated the most with our readers in 2018. The CX Tipping Point: When is Buying Text & Sentiment Analytics Worth It? Well, four more seasons have come and gone!

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 90 of these sessions will focus specifically on service trends and technologies. Ready to register now for Modern Customer Experience 2018?

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

NetBase

OCTOBER 17, 2018

The NetBase Best Practices Spotlight: Louis Vuitton explains how to use social analytics to ensure you’re where you want to be in your category. Are new trends emerging which could render your brand obsolete? These are just some of the questions social analytics and sentiment analysis answer for you. RELATED ARTICLES.

Analytics 52

Analytics Apparel Case Study Social Media 52

Team HGS

MARCH 6, 2019

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers. Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. Here, we describe how HGS supports CX Trend No.1,

Trends 40

Trends Meeting Self Service Multi-Channel 40

Hero Digital

SEPTEMBER 21, 2018

Emerging trends. 8am Dolphin, Southern 2 “Why Aren’t You Using Sitecore Analytics?” The post Meet Hero at Sitecore Symposium 2018 appeared first on Hero Digital. Thought leadership. Customer experience. Just a few reasons why Hero Digital is excited to be a gold sponsor at Sitecore Symposium this year.

Meeting 41

Meeting Wireless Conference Leadership 41

NetBase

JANUARY 22, 2019

Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. Let’s take a glimpse at what’s available today to start: Tracking Trends. You can make some predictions around future behavior by monitoring trends and setting up alerts. With analytics you can.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Oracle

MARCH 15, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 150 of these sessions will focus specifically on marketing trends and technologies. Ready to register now for Modern Customer Experience 2018?

Marketing 47

Marketing Customer Experience B2C B2B 47

GetFeedback

AUGUST 14, 2019

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Trends change: New industry trends, regulations, and technologies emerge, creating new business dynamics. Go beyond basic analytics. It’s an interesting mix of industries at the top.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. What’s trending? What’s trending from region to region? All are part of any state-of-the-art Social Analytics tools suite. Here are some highlights surrounding each: 1.

Social Media 49

Social Media Analytics Metrics Airlines 49

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Maybe the client figures out the social analytics tool in question isn’t the most accurate option on the block. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

Merkle

NOVEMBER 26, 2018

Non-profit organisations often don’t have access to best-in-class analytics and strategic counsel, and as a market leader in this field, we wanted to address the gap. The post Preventing human trafficking through the power of advanced analytics appeared first on Aquila Insight.

Analytics 40

Analytics Social Media Leadership Trends 40