Experience Investigators by 360Connext

DECEMBER 10, 2015

It was a privilege to present at the recent Next Generation Patient Experience conference. I had never attended a conference solely focused on healthcare, so I learned a lot about what innovative healthcare systems are doing to improve the patient experience. There are definite best practices, but there are still a lot of unknowns.

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Myra Golden

MARCH 25, 2016

I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. We had more than 600 beautiful, talented and driven women in attendance. I truly enjoyed working with the executives at DFW Airport to design this special keynote to focus on taking the customer experience to the next level.

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Kerry Bodine

JUNE 7, 2017

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

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Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Customer SuccessCon West 2016. January 14, 2016. CXPA’s 2016 European Insight Exchange. March 31, 2016. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. May 23 – 25, 2016.

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OpinionLab

JUNE 24, 2016

I recently returned from the CXFS conference in New Orleans. With these key themes, the conference reiterated that OpinionLab is perfectly placed to help financial services businesses – as well as any other type of organization with customers – to improve CX in the current environment.

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OpinionLab

JULY 15, 2016

I recently attended Forrester’s CXNYC conference. Their analysts have long been active in the CX space and conferences like CXNYC are full of CX stories from the trenches. The overarching headline from the conference was that “growth without CX is not sustainable”. Forrester’s events are a great bellwether for the state of CX.

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Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Insight 19 will take place August 26 – 28 in Austin, Texas.

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Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. March 21 – 23, 2016.

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Lumoa

NOVEMBER 15, 2017

On 14 November 2016, exactly one year ago, Lumoame Oy was registered in Helsinki. More meetings and conferences. This year has been an amazing journey for us and we wanted to share this important moment with you. No surprise, the main discussion topic at #LumoaAnniversary was Customer Experience. We are excited about the next year.

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dscout People Nerds

NOVEMBER 29, 2016

What UX researchers learned—and shared—about their conference-going experience.

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Perkville

MARCH 11, 2022

Last week, we spent three days chatting with MINDBODY customers and experts at the BOLD conference.

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Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. The post 85 Reasons to Attend PipelinePros Insight Conference appeared first on SmarterCX.

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Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Eliza (@eliza_jacobs) September 20, 2016.

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Talkdesk

SEPTEMBER 27, 2016

The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. Once you’ve tried them all, stop by the Talkdesk booth at the Dreamforce Cloud Expo and tell us which restaurant was your favorite!

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Talkdesk

MAY 17, 2016

Opentalk 2016 is upon us. Happily, we’re diligently reporting on all the happenings and learnings at Opentalk 2016. Talkdesk Announces List of Speakers for Opentalk, A Visionary Conference On The Future Of Customer Communication (PR Newswire). 5 Ways to Spend the Weekend in SF Before Opentalk 2016. Announcing Opentalk.

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Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. March 6 – 8, 2016. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ? February 4 – 8, 2017.

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CX Workout - Ideas Blog

MAY 10, 2016

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. Let’s dive into the keynotes and kick offs from day one.

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Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Click to Tweet.

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Avaya

SEPTEMBER 12, 2016

Security experts are converging at ASIS 2016, the world’s premier security event. For the first time this year, InfraGard, a partnership between the FBI and the private sector, will launch a 2-day conference in conjunction with ASIS and (ISC) 2 that is focused on inspiring a safe and secure cyber world.

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Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. The post Talkdesk for Salesforce October 2016 Release appeared first on Talkdesk. October has been a whirlwind month for everyone here at Talkdesk.

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OpinionLab

AUGUST 23, 2016

In that context, it comes as no surprise that these issues dominated a large part of the conference. The post Four key themes from eTail East 2016 appeared first on OpinionLab. But how do you create a fulfilling customer experience that incorporates each channel and is in line what your customer wants? It’s a far from easy challenge.

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CX University

NOVEMBER 21, 2023

CX University CX University launched their first online courses in 2016, the CX Foundations Series, offering six online courses covering the core concepts of the Customer Experience discipline. CXU sets high expectations for its online course content to fully support online learning and mastery of Customer Experience.

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Talkdesk

MAY 5, 2016

With years of combined experience attending hundreds of conferences, summits and trade shows, Talkdesk’s marketing team has seen the good, the bad and the ugly. We’re taking our event planning one step further than anything we’ve seen at past conferences. Here are five reasons why you should come to Opentalk 2016 : 1.

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natero

SEPTEMBER 8, 2016

Predictive Analytics World, a leading vendor-neutral analytics event, is holding its fifth annual conference this October 12-13 in London as part of the Data Driven Business event.

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Natalie Petouhof

MARCH 29, 2016

Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations. What’s clear is that digital disruption means taking all the data that can be collected about customers, using that voice of the customer data and making better business decisions.

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NICE inContact

AUGUST 25, 2016

Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Bridge Silos of Customer Engagement, or Risk Killing Your Customer Experience , Gene Phifer, August 3, 2016. Are you going to be an Industry First Mover or a marginalized laggard? Register today !

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OpinionLab

NOVEMBER 1, 2016

Customer experience has been a buzzword at many past Forrester conferences, but what struck me at CXSF was the connection being made between CX and quantifiable business value. The post 3 key takeaways from Forrester CXSF 2016 for CX professionals appeared first on OpinionLab. 2) CX is a business priority.

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OpinionLab

NOVEMBER 1, 2016

Customer experience has been a buzzword at many past Forrester conferences, but what struck me at CXSF was the connection being made between CX and quantifiable business value. The post 3 key takeaways from Forrester CXSF 2016 for CX professionals appeared first on OpinionLab. 2) CX is a business priority.

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CSM Magazine

DECEMBER 15, 2015

Twelve organisations have been shortlisted to win the 2016 Customer Contact Innovation Awards. The winners will be announced at the Gala dinner on April 26th at the close of the annual Customer Strategy & Planning conference organised by The Forum.

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NICE inContact

AUGUST 2, 2016

Learn more about Momentum at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. For information on how Momentum can help you empower your contact center, contact us at 877.251.5554 or email incontact@momentumtelecom.com.

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Kayako

APRIL 18, 2016

Alp Ozcelik (@alplicable) April 16, 2016. Dustin John Bromley (@DustinJBromley) April 16, 2016. Kendall (@AcuityKendall) April 17, 2016. Elevate Summit is the first conference of its kind dedicated to customer support, success and product managers, geared towards web and app professionals. ElevateSummit_) April 6, 2016.

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Think Customers

MAY 18, 2016

Conference season in the marketing technology world is in full swing and this week was IBM's turn to dazzle marketers. IBM Amplify--the company's key conference for marketing, sales, e-commerce, and merchandising--had many positive points but was ultimately underwhelming.

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C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

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Natalie Petouhof

APRIL 13, 2016

Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. F8 2016 continues tomorrow, with more details on our 10 year roadmap to connect everyone and to give people new ways to share using artificial intelligence and virtual reality.

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Martin Hill-Wilson

JANUARY 29, 2016

In April 2016, there is the first chance for UK service leaders to become fully immersed in the intelligent assistance opportunity. Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. Some of that is 2016 capability.

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NICE inContact

AUGUST 16, 2016

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Creating solutions that support unique experiences and personal preferences allows those businesses to capture more market share.

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Vonage

OCTOBER 24, 2016

Attending Connect 2016? Here are 5 tips for making the most of our conference. 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. Related Posts Customer service: what not to do when you don’t know. Connect – customer, company and the thought process behind every interaction.

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