Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. Center for Customer Engagement’s 2017 Summit on Customer Engagement.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

ChurnZero

AUGUST 25, 2020

Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. . What makes the BIG RYG Customer Success Conference so special is our incredible lineup of speakers and entrepreneurs. Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016.

Chief Customer Officer 69

Chief Customer Officer e-support Conference B2B 69

ijgolding

OCTOBER 3, 2016

How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. How many people should we have in our CX team? I could go on.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

Kayako

JANUARY 12, 2017

It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? What were your favorite articles from 2016?

Customer Experience 120

Customer Experience Effort Score Chief Customer Officer Customer Centricity 120

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

SEPTEMBER 4, 2018

In 2016 Helen’s mother even got in on the act of complaining about Tesco! As were her comments in April 2016 for The Mirror; Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’. Nearly two years on from when Helen first suggested it, she got her exclusive interview with the CEO in September 2016.

Case Study 60

Case Study Consumers Study Social Media 60