Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. The first started in 2015 when Domino’s began testing driverless delivery vehicles (something Domino’s calls DRU – Domino’s Robotic Unit ). Let your innovation take flight! Oh, it’s DRU.

Technology 189

Technology Travel Innovation Study 189

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. Our technology allows contact center agents and technicians to remotely guide customers on how to fix and install their products using video, Computer Vision, AI and augmented reality. How, what and why? Work & Projects.

Innovation 84

Innovation Insurance Contact Center Chatbots 84

Clarivate

FEBRUARY 10, 2022

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

Report 52

Report Innovation Government Competitive Advantage 52

Experience Investigators by 360Connext

MARCH 31, 2015

SXSW 2015 was no exception. Location-based apps were another year’s IT technology. The technology itself becomes secondary to the purpose. Will they find your customer experience technology helpful, or creepy? SXSW: Customer Experience Technology. A few years ago, group messaging apps were the big thing at SXSW.

Technology 110

Technology Customer Experience Social Media Trends 110

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. Texas NICUSA provides support for Texas.gov and implements technology solutions for Texas governmental agencies. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. EMC Corporation.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 200

Innovation Customer Insights Technology Strategy 200

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 80

Innovation Social Media Government Groups 80

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

Think Customers

DECEMBER 8, 2014

Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival. The term, "disruption" has become the business buzzword of the year. But it''s more than just jargon.

Innovation 81

Innovation Employee Engagement Trends Customer Engagement 81

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

QuestionPro Audience

FEBRUARY 16, 2018

In 2015, around 1.6 Pet owners are using this technology to monitor their pets’ health. Currently, at least 8 Colleges of Veterinary Medicine are incorporating 3D printing technology into their programs, due to the excitement surrounding this cutting-edge technology. HEALTHCARE The U.S.

Industry 199

Industry Trends Insurance Exercises 199

Oracle

JANUARY 2, 2020

There’s no doubt that the wearable technology and health app market exploded in the last few years, growing from 84 million units in 2015 to 245 million units in 2019. Here are some interesting wearable technologies and health apps to keep an eye out for in 2020. Fitness wearables with health apps.

Technology 52

Technology Trends Healthcare Exercises 52

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. IT outsourcing is when a company hires outside vendors to handle technology operations and tasks. This approach frees up resources for innovation and directs top talent toward crucial business objectives.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

Avaya

SEPTEMBER 2, 2016

Here in the Middle East, the biggest event that brings together technology vendors, partners, and their all-important customers is GITEX Technology Week, happening in October in Dubai. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog. So what are we bringing for 2016?

Innovation 40

Innovation Feedback Contact Center Customers 40

QuestionPro Audience

AUGUST 16, 2018

TECHNOLOGY. Smartphones are making wedding planning easier for many couples, as usage increased from 89% in 2015 to 92% in 2017. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Industry 170

Industry Study Trends Consumers 170

Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. The post 2015 Global Customer Service Report: Customer Expectations and Location, Location, Location appeared first on Parature.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

QuestionPro Audience

OCTOBER 10, 2018

The pet industry has seen changes like the popularity of grain-free food and pet technology. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Now, the focus is on CBD oil for pets. In 2016, $15.42 billion was spent solely in veterinary care, up 2.5%

Healthcare 170

Healthcare Trends Retail Industry 170

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Julie Murtha (@JulieMurtha) October 22, 2015. Technology : provides a deep dive into Sparq, Vision Critical’s platform. Awesomeness. —

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

Natalie Petouhof

JANUARY 24, 2016

Tweet DMN and The Hub have combined forces this year to present the Marketing&Tech Innovation Awards, which honor the most innovative strategies, platforms, and people in marketing today. Analytics Innovation. Content Marketing Innovation. Email Marketing Innovation. Mobile innovation. Social innovation.

Innovation 40

Innovation Marketing Social Media Omni-Channel 40

Alida

OCTOBER 17, 2017

Retail, hospitality and other industries are setting a high bar, delivering innovative experiences to their customers. I am passionate about transparency, so much so that in 2015, I created the Physician Transparency List , a free resource to encourage hospitals to publish patient comments and ratings for each physician in their organization.

Hospitality 247

Hospitality Retail Leadership Culture 247

Avaya

MAY 18, 2017

Staffs believe mobility and technology can help deliver better care. 40% of those surveyed said they could eliminate 11%-30% of office visits through mobile health technologies such as remote monitoring, email or text messaging. Consider these startling facts: 100 million people were directly impacted by data breaches in 2015.

Healthcare 52

Healthcare Technology Hospitality Government 52

TechSee

JANUARY 14, 2021

That’s ok, we may be a relatively new startup (founded in 2015) but we are really starting to make a splash, so expect to hear more about us going forward. We are a team of problem solvers who push the barriers of technology. With 7 patents and 14 pending, we are creating technology that has never been seen before.

Company 109

Company Wireless Video Technology 109

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. It’s just a question of how exactly these ubiquitous devices are making an impact on how we interact with clients and customers. Faster everything.

Social Media 48

Social Media Self Service Multi-Channel Trends 48

Experience Investigators by 360Connext

MARCH 18, 2015

A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . The technology offered at SXSW , whether in the form of using the Oculus at the Exhibit Hall or getting a brain hack at a party, forces me to think about the future in different ways. How will we use this technology to better our experiences?

Interaction 110

Interaction Conference Innovation Fashion 110

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Marketers need to position products and the behavior around them for consumers who don’t necessarily know they are ready for the next innovation. Lowe’s has revealed more technology around a big topic at CES this year: the connected home. It’s not about worrying what the technology background is.

Marketing 110

Marketing Conference Innovation Transportation 110

NICE inContact

FEBRUARY 23, 2016

Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

Tricia Morris

JULY 23, 2015

In the new 2015 State of Multichannel Customer Service Report , 98% of U.S. The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. Read more about the app here.).

Innovation 40

Innovation Customer Service CRM Customer Service Representative 40

Comm100

FEBRUARY 10, 2022

McKinsey also highlights the power of organizational transformation in government: “An effort undertaken by the US Department of Veterans Affairs focused on transforming veterans’ experiences with the agency increased trust from 47 percent in 2015 to 70 percent just three years later.”.

Government 130

Government Customer Experience Chatbots Social Media 130

TechSee

APRIL 2, 2019

However, most of these innovations revolve around language. Computer vision is the technology that enables computers to see, recognize and process images in the same way as humans – and then some. Over the past few years, computer vision AI has emerged as a key customer-facing technology in both the B2C and B2B realms.

Contact Center 174

Contact Center Self Service Video Average Handle Time 174

ForeSee

JANUARY 27, 2015

Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee.

Voice of Customer 40

Voice of Customer Technology Analytics Innovation 40

Alida

AUGUST 16, 2016

To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. Technology and social media has given more power and influence to customers.

Social Media 0

Social Media Innovation ROI Feedback 0

Kustomer

DECEMBER 5, 2019

Over the years, I have talked with hundreds of customer service leaders and although they have wanted to deliver exceptional customer experiences, their legacy ticket-centric technology solutions could not effectively enable these leaders to meet the expectations of today’s consumers – forget about exceeding those expectations.

Customer Service 98

Customer Service e-support Omni-Channel Exceptional Customer Service 98

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association.

Banking 143

Banking Leadership Net Promoter Score Customer Journeys 143