NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. Finishing 2019 with a brand value of $47.2

Consumers 59

Consumers Meeting Brands Ecommerce 59

Experience Investigators by 360Connext

JUNE 8, 2021

In one study by Concentric , 99% of leaders reported doing some kind of forecasting. That means looking beyond basic demographics or job titles and knowing how they get their information, what needs their community has, and what other brands they are loyal to. I read this in 2013 and thought – doesn’t this apply to most customers?

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

Customer Bliss

JULY 11, 2017

Her experience spans brand, web, product design, information experience, and business process reinvention. She has twice been selected by the Silicon Valley Business Journal – in 2011 as one of Silicon Valley’s “40 Under 40” young tech leaders, and in 2013 as one of Silicon Valley’s 100 Most Influential Women. Researchers.

Leadership 0

Leadership Customer Experience Report Innovation 0

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Social Media 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Instead, the brand will show “seasonless” collections twice a year.

Brands 52

Brands Fashion Travel Course 52

Brandwatch CX

JULY 4, 2022

Instagram has been expanding its marketing options for some time, and accordingly the number of brands marketing on Instagram has grown from 11.5% in 2013 to 32.3% Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output.

Analytics 89

Analytics Tools Social Media Metrics 89

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. In 2013, Avianca Airlines, the second largest airline in Latin America, became the unified commercial brand of two leading airlines, Avianca and TACA.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Vonage

JANUARY 3, 2017

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. At NewVoiceMedia, we’ve recently updated our Serial Switchers report and found that UK businesses are collectively losing £11 billion per year through poor customer service. billion less than in 2013.

Social Media 136

Social Media Customer Service How To Poor Customer Service 136

C Space

SEPTEMBER 7, 2020

The Brand Move Roundup – September 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. early in the pandemic – reported a record $1.09 Rivard said.

Brands 40

Brands Report Sales Hospitality 40

C Space

SEPTEMBER 1, 2020

The Brand Move Roundup – September 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. general election. Operating revenue was down 87%.

Brands 40

Brands Airlines Social Media Government 40

CSM Magazine

MARCH 14, 2024

A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. More process driven information captured in the field improves quality control, and speeds up accurate customer reporting.

Management 52

Management CRM e-support Customer Relationship Management 52

Comm100

SEPTEMBER 28, 2021

From an IT perspective, the ability to plug in our own images and branding, and how the live chat code is generated dynamically for us to pick up and drop into our website, were extremely helpful for our development team. The amount of logging and history that is reported is extremely helpful.

Customer Service 228

Customer Service Chatbots Banking Engagement 228

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. Instead, consumers – perhaps waiting days for a response – feel that the level of email support detracts from a company’s brand. Apple Chat or WhatsApp).

Contact Center 136

Contact Center Net Promoter Score Consumers Study 136

ShepHyken

FEBRUARY 22, 2021

Small Business Trends) If you’re wondering how top eCommerce brands turn their customers into loyal brand advocates, then this comprehensive guide will help you with just that. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. How to Win Over your eCommerce Customers’ Loyalty?

Ecommerce 140

Ecommerce Customer Service Customer Centricity Retail 140

Experience Investigators by 360Connext

NOVEMBER 20, 2014

According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%. Tungaz’s advice is all the more relevant as more companies transition into the SaaS model.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

CSM Magazine

NOVEMBER 8, 2022

With teams operating across the UK, the Leeds-based company has completed projects for organisations such as the NHS and MOD, major fuel forecourt brands and large development projects, alongside smaller organisations such as independent building contractors and even domestic clients. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Customers today want to feel like the brands they support through their purchases are actually invested in them, too. Forget just having a great product. Put Data to Work.

Retail 111

Retail Customer Experience Social Media Poor Customer Service 111

Qualtrics

DECEMBER 5, 2019

We found that some of the best insights come from brands who disrupt their own business models. Typically, disruptive innovation is carried out by small or lesser-known companies, start-ups with low overheads, zero brand capital and a high appetite for risk. When brands disrupt their own models. What is disruptive innovation?

Innovation 43

Innovation Brands Ecommerce Video 43

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn.

Industry 52

Industry Conference Fashion Customer Success 52

C3Centricity

APRIL 17, 2018

It’s called “15 Mind-Blowing Stats About Customer Centricity” and many of the research results reported are still valid today, so it’s definitely worth a read. to your brand, based upon their own personal experiences, at least in most cases. OK, so I’m not talking about the 2002 Minority Report.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Brandwatch CX

FEBRUARY 15, 2019

Instagram has been expanding its marketing options for some time, and accordingly the number of brands marketing on Instagram has grown from 11.5% in 2013 to 32.3% Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output.

Analytics 81

Analytics Tools Social Media Metrics 81

Stella Connect

DECEMBER 7, 2016

During the 2013 holiday season, shoppers across the U.S. You might assume this scenario forced brands to rethink their aggressive cutoff dates for online orders. StellaService’s 2016 Holiday Report. The post How to Make Christmas Cutoff Dates Work for Your Brand appeared first on StellaService. But you’d be wrong.

Brands 40

Brands How To Retail Advertising 40

TechSee

OCTOBER 23, 2018

consumers abandoned a brand due to lack of personalization and trust. Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . Amazon reports that 35% of all their sales are generated by the recommendation engine. According to Accenture , 41% of U.S.

Tools 157

Tools Customer Service Chatbots How To 157

NetBase

DECEMBER 12, 2018

Our 2018 European High Street Social Sentiment Report analyzes social sentiment of 29 popular chains and an overview of the category, with insight around indicators that all brands must pay attention to, starting now! Many brands confuse doing well with a position of safety. from 2013.”. It’s scary, for sure.

Apparel 59

Apparel Retail Entertainment Comparison 59

ReviewTrackers

AUGUST 11, 2017

That is up from 25 percent of patients in 2013. According to Medicare.gov , the HCAHPS survey is the first national and standardized reported survey of patient perspective on hospital care, with more than 4,000 hospitals listed as having utilized the survey. Why All of This Matters.

Healthcare 83

Healthcare Hospitality Social Media Survey 83

SurveySparrow

NOVEMBER 21, 2020

A report from Achievers stated that only 19% of employees feel engaged in their organizations. Arby’s launched a Brand Champ Program program to teach their employees to engage more with the customers. SAP increased its stock price from $80 to $100 in the year between 2013-2017. Organizations with 1.5x

Employee Experience 59

Employee Experience Employee Engagement Survey Customer Journeys 59

C3Centricity

OCTOBER 8, 2017

One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. Since then, we have seen a few more brands “stage” similar events during the Super Bowl; I’m referring to Tide and Snickers of course. brand #marketing Click To Tweet.

Marketing 120

Marketing Social Media Loyalty Brands 120

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Since our first meetings with Hello Customer we have been impressed by the team and their ability to serve renowned consumer brands.

B2B 98

B2B Feedback Technology Customers 98

Second to None

FEBRUARY 4, 2020

Advanced technology has served as a disrupting factor in most industries, but it has been especially impactful for grocery brands. One change that cannot be ignored is the effect that digital technology has had in terms of the journeys customers take when finding and choosing a grocery brand.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Magellan Solutions

APRIL 24, 2020

commonly known as Herschel is one of the most popular retro backpack brands in the world. Despite the issue, CIBC reports that offshoring positively affects their company, and continues to outsource to this day. Tim Hortons is, perhaps, one of the most well-known Canadian brands around the world. Tim Hortons. Toronto Star.

Company 59

Company Banking Telecommunications Airlines 59

Clarivate

APRIL 18, 2024

In 2024, watch as the global trendsetter brings to bear its technological expertise combined with a captive Prime membership, brand recognition, and national employer buy-in to re-envision healthcare that truly works around the patient. As of January 2024, CVS reported the number of Aetna members being treated by Oak Street had doubled.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Win the Customer

FEBRUARY 1, 2016

Gartner reports that failure to respond to customer service requests on social media may result in a 15% churn rate, which can mean millions lost. When customer service phone lines aren’t operating, consumers with problems may message brands on networks such as Facebook or Twitter in hopes of reaching a representative.

Social Media 52

Social Media Customer Service How To Consumers 52

Clarivate

APRIL 24, 2023

The independent Blues generally are comfortable local fiefdoms that enjoy the benefit of the Blue brand and Blue Cross Blue Shield Federation’s national reciprocal network arrangements. Elevance has been casting about for additional Blue Plan partners for years, but has had no takers until now. Key acquisitions by U.S.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Eptica

SEPTEMBER 30, 2015

Author: Derek Lewis In previous decades an organization’s brand was something it controlled, with how it was perceived in the market driven by expensive advertising and marketing campaigns. In highly competitive markets brand reputation and values are built on the experience that consumers receive and share on social media.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

Beyond Philosophy

JANUARY 19, 2015

Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. and Israeli business schools, represents large data sets covering online word-of-mouth, offline word-of-mouth, brand equity, and customer brand research.

Automotive 60

Automotive Marketing Sports Social Media 60

Ann Michaels and Associates

DECEMBER 27, 2018

So make sure those reviews reflect you and your brand in the best possible light.??The 68% of Americans report positive reviews making them more likely to use a business (BrightLocal, 2017). 68% of Americans report positive reviews making them more likely to use a business (BrightLocal, 2017). Negative reviews. •

B2B 73

B2B Hotels Consumers Brands 73

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. According to a 2014 study by J.D. According to the 2016 J.D. times) than those older than 55 (5.2

Automotive 77

Automotive Customer Experience Social Media Analytics 77