ShepHyken
JANUARY 5, 2018
Not all customers like to communicate the same way, especially when there are multiple ways to engage. This trend seems to cross over to consumer-to-business communication as 89% of consumers want to use messaging to communicate with businesses. Texting provides faster service: Texting by nature is fast and convenient.
Customer Bliss
MARCH 23, 2022
In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.
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Verint
DECEMBER 28, 2017
When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The following One Millimeter Mindset customer retention blog posts represent the top posts from 2017. Subscribe to my blog. Take a read. Contact me and let’s discuss.
ijgolding
AUGUST 12, 2014
Customers just expect you to be able to deal as effectively with their problems communicated through Twitter as they do over the phone. When you see the example in the book, it makes you realise just how many ‘inputs’ there are – from self help forums, to corporate blogs, to ecommerce reviews. It is quite frightening!
Storyminers
APRIL 6, 2020
Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. A small introduction, with a short bullet list of your actions, simple colors, and a subject line giving them clearly what you want to communicate is enough.
BirdEye
OCTOBER 6, 2023
We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication.
Comm100
FEBRUARY 19, 2014
According to a Forrester Research report from March of 2013, voice remains the most widely used method by consumers with 71% stating this is their preferred choice when communicating with companies. Email is the third most widely used channel with 58% of online adults choosing this method of communication. Web Chat Expectations.
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