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Key factors to consider while choosing a powerful survey panel partner

QuestionPro Audience

Taking survey panel technology to the next level – Discover powerful answers with ease. QuestionPro takes industry-leading measures to curb and eliminate poor-quality respondents, responses, and data with industry-leading behavioral and technological audience verifications. Need 80+ verification points on your respondents?

Survey 195
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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009.

Culture 313
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Transform or Die! Business Transformation is No Longer Optional

ijgolding

Very much led by the never-ending advancement of digital technology, the business landscape and the challenges facing it, seem to change on a monthly basis. Digital technology has led to the accessibility of products and services surpassing the product itself as a key differentiator in the buying process. Is it poor leadership?

Retail 186
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Avaya at GITEX 2017: See What You Can Make with the Latest Technology

Avaya

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

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The Employee Experience: Tackling Work-Life Balance with Top Execs

Oracle

The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T. Leadership #Empowerment #OWLNYC pic.twitter.com/YjSiuCSvuz. For more information on inspiring leaders and women in technology, visit smartercx.com/womenintech. Create Balance.

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The Frontline Experience Gap

Horizon CX

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. Technology alone will not save you. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. They’ll tell you.

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Everything You Need to Know about Text Analytics

Lumoa

Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? So, there is a problem.

Analytics 304