Remove 2005 Remove Brands Remove Leadership Remove Technology
article thumbnail

Transform or Die! Business Transformation is No Longer Optional

ijgolding

Very much led by the never-ending advancement of digital technology, the business landscape and the challenges facing it, seem to change on a monthly basis. Digital technology has led to the accessibility of products and services surpassing the product itself as a key differentiator in the buying process. Is it poor leadership?

Retail 186
article thumbnail

The Employee Experience: Tackling Work-Life Balance with Top Execs

Oracle

The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T. Leadership #Empowerment #OWLNYC pic.twitter.com/YjSiuCSvuz. Determine your #brand. For more information on inspiring leaders and women in technology, visit smartercx.com/womenintech.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brand Move Roundup – July 7, 2020

C Space

The Brand Move Roundup – July 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52
article thumbnail

Brand Move Roundup – September 7, 2020

C Space

The Brand Move Roundup – September 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Rivard said.

Brands 40
article thumbnail

The Frontline Experience Gap

Horizon CX

Four isolated events quickly become 400, then 4,000, and then the brand takes shape. The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. Technology alone will not save you.

article thumbnail

Everything You Need to Know about Text Analytics

Lumoa

Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? So, there is a problem.

Analytics 304
article thumbnail

How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. I am responsible for ecommerce as well as marketing and branding of all the physical stores. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients.

Fashion 50