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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Implementing ESG standards requires tremendous resources, long-term investment, and sometimes an entire overhaul of a company’s infrastructure and processes.

How To 177
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The Power of the Podcast.

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Part 2: How Customer Support Drives and Grows Recurring Revenues

Team Support

Generate and send proposals based with customer-specific inputs, appropriate terms, resources, and pricing. Remember, for many technology companies, 70% or more of revenue comes from existing customers. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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Part 1: B2B Customer Support Transformation Imperatives

Team Support

Support continues to be the preeminent technical resource for resolving customer issues and advocating for product usability and performance enhancements. While most companies have Customer Success initiatives, many rely on Support’s expertise and resources to contribute to the attainment of customer outcomes. The Subscription Effect.

B2B 86
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Part 3: The Strategic Role of B2B Customer Support

Team Support

For many technology companies 70% or more of total revenue comes from existing customers. Opportunities for automation and self-help include: Workflow and Routing : Establishing workflow rules can assure that cases can be directed to the most qualified support resources or automatically trigger events to help expedite cases resolution.

B2B 89
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Part 2: The Strategic Role of B2B Customer Support

Team Support

With the SaaS business model, Support needs to consider the following: How-To: Because so many customer support requests are related to “how-to” type issues, Support must increase efforts to develop support training and self-help resources to satisfy customer needs for adoption and success-related outcomes.

B2B 81
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Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

As a result, he was given access to the ‘resources of the city’ – a city that made other military uses of his innovative research, although we weren’t there to check those metrics. In the third century B.C.E., Government institutional funding of science in Britain formally started in the 17th century C.E.