BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” And inconsistent criteria are only half the challenge, because some companies struggle with the availability and quality of measurable data in the first place.
BirdEye
MAY 19, 2023
In this blog, we’ll demonstrate the powerful benefits of a feedback loop, along with real-life examples so you can leverage methods for continuous improvement. Here’s an example. A negative feedback loop measures overall satisfaction to create a positive experience for customers and reduce churn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Clarivate
APRIL 14, 2024
It can become an onerous distraction: difficult to measure and rarely the main impetus behind research effort. The evolution of public investment in scientific advancement Historical examples that demonstrate the tangible outcomes of publicly funded research abound. In the third century B.C.E.,
Retently
JULY 28, 2023
If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).
CX Journey
DECEMBER 11, 2018
In a nutshell, measure what matters, understand who your work impacts and how you impact them, and take a real interest in co-workers. I believe the latest edition was updated in 2004. In this book, Patrick writes about the three root causes of job misery, which can be summed up as immeasurement, irrelevance, and anonymity.
Beyond Philosophy
APRIL 2, 2020
Apple is an excellent example of how to do this. Lines outside the store is almost the prototypical example of Social Proof. If you see lots of examples of Apple being used by cool people in cool places (aka Social Proofing) or being easy to use and effective, then you will estimate that your Apple product will perform similarly.
Optimove
AUGUST 4, 2021
For each target group size, we measured the average campaign uplift. For example, all target groups with up to 150 customers had at least a $1.90 He wrapped up his talk with an example from the world of coffee, saying how, when people are asked which coffee they like, he says, the universal answer is “a dark, rich, hearty roast.”
Expert insights. Personalized for you.
177 
Let's personalize your content