Remove 2004 Remove Culture Remove Examples Remove Measurement
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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” And inconsistent criteria are only half the challenge, because some companies struggle with the availability and quality of measurable data in the first place.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

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Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

It can become an onerous distraction: difficult to measure and rarely the main impetus behind research effort. The evolution of public investment in scientific advancement Historical examples that demonstrate the tangible outcomes of publicly funded research abound. In the third century B.C.E.,

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Culture’s Impact on Customer Experience - Transforming the Customer Experience

Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. . Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The Business Dictionary). falls short? falls short?

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Episode 2 ? The Impact of Your Corporate Core Values on the Customer Experience - Transforming the Customer Experience

Kristina Evey

Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. The Culture definition describes the environment created to achieve that mission and vision. . culture definition. culture definition. Every company has a culture whether purposely defined or not.

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5 #Leadership Books You Must Read in 2019

CX Journey

In a nutshell, measure what matters, understand who your work impacts and how you impact them, and take a real interest in co-workers. I believe the latest edition was updated in 2004. Rob created a Shared Values Process/Operating System, which is a training and culture change tool.

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. For example, we were doing work years ago in England with one of the train franchisees. The third piece is you’ve got to bring people on board with your plan from a cultural perspective.