article thumbnail

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

When an appliance, device or system requires at-home service or repair, customers are usually connected with an original equipment manufacturer (OEM) who will leverage a contracted workforce to carry out these services. About the Author.

Retail 119
article thumbnail

How to Create a Successful Customer Loyalty Program

Michelli Experience

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast. Experience This!

article thumbnail

How to engage millennials for customer insight and marketing

Alida

Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. Constant connection. Younger Millennials don‰’t remember what it‰’s like to not be connected to the web. How do I keep millennial consumers engaged? Here’s what research suggests about the Gen Y lifestyle.

article thumbnail

Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Multi-time CX leader Enrique and I have a frank conversation about when it’s time to evaluate if the CX role you’re in has the advocacy you need to be successful, and how to get traction when you’re in the right environment for success. . Episode Overview. About Enrique.

article thumbnail

The 2021 Marketing Game Plan Shift – From “Buying From” to “Buying Into”

Beyond Philosophy

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Therefore, building emotional connections with today’s modern consumer is critical!

Marketing 147
article thumbnail

Restaurant Review Sites: The Ultimate Guide

ReviewTrackers

Here’s a list of the restaurant review and rating websites your business should know about, with information on how to claim your business profile or listing on each of the sites. Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. TripAdvisor.

Hotels 94