GlowTouch

SEPTEMBER 6, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

SEPTEMBER 22, 2020

The evolution of customer expectations – and of the customer experience being a topic of discussion – should mean that the internal bar is always being raised. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. They’re treating ‘the experience’ as a chance to add value. Breathe: you have seen this movie before.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

JUNE 11, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

SEPTEMBER 22, 2020

Good decisions require good information and good information in hiring hinges on knowing about an applicant’s enthusiasm about the tasks of the job; that’s the factor with the greatest predictive value for success on the job. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

Totango

MAY 30, 2019

Created in 2002, the awards honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Totango was honored for its leadership and innovation as the leading enterprise customer success platform.

Leadership 12

Leadership Innovation Customer Success Technology 12

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 16, 2020

To learn more about GlowTouch and the unique customer service solutions we provide, contact us today! Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

MAY 24, 2021

Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

DECEMBER 4, 2020

Our dedicated team of outsourcing experts are here to provide quality attention and service to all our customers. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Your goals are our goals, and we will work together to deliver effective business solutions that work for your business.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

Gainsight

MAY 11, 2021

In 2002 while in college, Mindy wrote a short play with her roommate, Brenda Withers. The post Meet Mindy Kaling: Pulse Everywhere Keynote Speaker appeared first on Customer Success and Product Experience Software | Gainsight. I knew she was born in Cambridge, Massachusetts, to immigrant parents from India.

Meeting 52

Meeting Entertainment Connections Software 52

GlowTouch

JULY 13, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 6, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

MARCH 1, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

We’d be happy to help you leverage key customer support trends to grow your business. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JUNE 12, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 2, 2020

These best practices for live chat support can help your company develop an effective program to maximize customer satisfaction, incident resolution, and quality of service for your clients. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Three Ways to Turn Data Into Experiences – Story Miners & CX Workout.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Full transcript below: Hello everyone! It’s been about 16 years and all fun.

Data 40

Data Customer Journeys Consulting Course 40

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

Company 19

Company Software Analytics Sales 19

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

Likewise, high-touch customer service is built on a tradition of doing the routine things routinely, and agents treating the interaction of the moment as the single most important thing that they will do all day. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Technology Sports Fashion 52

GlowTouch

APRIL 2, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

SEPTEMBER 18, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

We look forward to becoming your most trusted customer support resource! Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Management 52

Management Return on Investment Feedback Communication 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Full transcript below: Hello everyone! It’s been about 16 years and all fun.

Data 9

Data Customer Journeys Consulting Course 9

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52