GlowTouch

JUNE 11, 2019

This includes clients, their customers, our employees, and those in our communities. Spinning the wheel engages participants, who help decide how “giving back” initiatives will be allocated to four charities with which GlowTouch is associated. A certified Woman-Owned Business and six-time Inc.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

SEPTEMBER 6, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. They’re treating ‘the experience’ as a chance to add value.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Support agents should be able to evaluate and manage their emotions and those of customers. An agent with good communication skills will better engage buyers and increase conversion rates. The support team guides customers toward informed purchasing decisions and provides solutions to problems.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

MAY 24, 2021

Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

JUNE 12, 2020

Improve Engagement. Mutually stimulating interactions between you and your agents can inspire better interactions between agents and customers. If your team is currently working from home for social distancing measures, here is how you can improve engagement. A certified Woman-Owned Business and six-time Inc.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

DECEMBER 4, 2020

Our dedicated team of outsourcing experts are here to provide quality attention and service to all our customers. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Your goals are our goals, and we will work together to deliver effective business solutions that work for your business.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

JULY 13, 2020

In order to accomplish this, you must engage in some form of “root cause analysis” (RCA for short) — in other words, a systematic process for identifying the root causes of increased ticket volume or resolution time. Implement Root Cause Analysis. A certified Woman-Owned Business and six-time Inc.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 6, 2020

The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. A certified Woman-Owned Business and six-time Inc.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. What does lower attrition mean for your business? Long-term Cost Savings.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JUNE 26, 2020

To keep your customer support team motivated, think about creating new opportunities that can inspire them to get back engaged in their role. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. A certified Woman-Owned Business and six-time Inc.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

MARCH 1, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Acknowledge and Empathize with Customer Issues. Strive to Present a Positive Attitude.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

Company 19

Company Software Analytics Sales 19

GlowTouch

SEPTEMBER 22, 2020

This is the opposite of engaged employees. A lack of engagement is not just employees who are unhappy, unmotivated, or unproductive, it’s also employees put into positions for which they are poorly suited. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

SEPTEMBER 18, 2020

The fun or quirkiness are enabled by a framework in which employees are engaged, have opportunities for career growth, and have ready access to support if needed. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Culture 52

Culture Company Government Leadership 52

GlowTouch

APRIL 2, 2021

These one-on-one interactions are made possible by the credibility an agent establishes in resolving the initial question or problem that prompted the customer to make contact. Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

MAY 19, 2020

For example, they may notice that your live chat system has a glitch that needs to be corrected, or may suggest a motivational email campaign to keep quarantined customers engaged. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Technology Sports Fashion 52

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. It’s being able to look at the data within your transactions that are happening between your frontline and your customers.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

SEPTEMBER 17, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Tools 52

Tools Self Service CRM Infographics 52

SmartKarrot

FEBRUARY 3, 2022

It enables businesses to form stronger bonds with their customers. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2002. Founded in: 2017. CEO: Jaime De Paula.

Company 10

Company e-support Transportation Banking 10