Clarivate

SEPTEMBER 19, 2023

In fact, since 2002 when Clarivate began naming Citation Laureates annually, 71 Citation Laureates have gone on to receive Nobel honours. Identifying the Citation Laureates The selection of Citation Laureates begins with an examination of highly cited papers in the Web of Science , typically published from 1970 to the present.

Analysis 111

Analysis Video Innovation Groups 111

Interactions

MARCH 16, 2023

The Stevie Awards, established in 2002, is one of the most coveted business awards in the world, honoring excellence in the workplace across various industries. The awards recognized Interactions Trustera as a Silver Stevie Winner in the Best Use of Technology in Customer Service – All Other Industries category.

Interaction 62

Interaction Technology Customer Service Contact Center 62

Horizon CX

APRIL 6, 2021

Prince with Kathleen Logan-Prince, 2002?1st Prince with Kathleen Logan-Prince, 2002?1st Your Life is a Series of Meetings – Get a Good Life , George M. 1st Books Library, www.1stbooks.com. 1stbooks.com. Your Life is a Series of Meetings – Get a Good Life , George M. 1st Books Library, www.1stbooks.com. 1stbooks.com.

Communication 147

Communication Study Meeting Course 147

Forrester's Customer Insights

JULY 15, 2021

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumers 65

Consumers Retail Report Trends 65

Kerry Bodine

APRIL 22, 2018

Yvon Chouinard, founder of The North Face and author of the book Let My People Go Surfing , founded 1% for the Planet in 2002 to help businesses, nonprofits, and individuals contribute to researched and approved environmental organizations. That’s why I’ve decided to donate 1% of our annual profits to environmental causes.

Travel 120

Travel Conference Meeting Connections 120

ForeSee

OCTOBER 8, 2020

Partnership for Public Service event highlights excellence in our federal workforce Since 2002, the Partnership for Public Service has honored noteworthy federal government achievements with the Samuel J. Heyman Service.

Government 52

Government Company 52

Beyond Philosophy

FEBRUARY 8, 2020

Since 2002, Beyond Philosophy has focused on growth driven by an improved Customer Experience. Chief amongst the approach is by providing a Customer Experience that meets your customers’ needs, even the ones they are not entirely aware they have.

Net Promoter Score 142

Net Promoter Score Effort Score NPS Consulting 142

Beyond Philosophy

FEBRUARY 11, 2019

When I started my global Customer Experience consultancy in 2002, I had not been a consultant. In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). If I had a time machine, I might go back to 2002-Colin and tell him so.

ROI 83

ROI Financial Consulting Social Media 83

GlowTouch

JULY 26, 2021

” Since launching operations in 2002 with a small group of employees, GlowTouch has grown into a global company with a staff of more than 2,300 people. Founded in 2002, its 2,300+ employees deliver operational excellence with high-touch engagement. A certified Woman-Owned Business and six-time Inc.

Contact Center 52

Contact Center Travel Customer Care Culture 52

Beyond Philosophy

DECEMBER 20, 2019

When I founded Beyond Philosophy back in 2002, no one was talking about Customer Experience. However, they can also be helpful, especially if you are trying to plan for a new year. I have been in the Customer Experience industry since before there was such a thing.

Return on Investment 127

Return on Investment Customer Retention Loyalty Consulting 127

SaleMove

MAY 26, 2020

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web since then. As a [close] representative of the notorious Gen Z, which now controls $45 billion in annual spending, I’ve seen cardinal changes happening in the financial services industry. Given the high expectations […].

Financial 52

Financial Customers Industry Customer Service 52

Beyond Philosophy

SEPTEMBER 13, 2019

We started back in 2002, when nobody knew who we were, or, frankly, what a Customer Experience was. The circumstances of the attention, the bad press, and the goals for your organization all play a part in how you answer the question. To get attention, I published my thoughts on customer behavior and emotional experience anywhere I could.

Consulting 121

Consulting Course Brands Loyalty 121

Storyminers

JULY 1, 2020

Next, Mike founded Storyminers in 2002 to continue mastering the art and science of customer experience and to build the business. Mike’s entrepreneurial skills served him well as IBM’s eVisionary for Global Services where he started three consulting practices, the last one in customer experience design.

Travel 162

Travel Banking Customer Experience Design Measurement 162

Beyond Philosophy

DECEMBER 19, 2017

I founded Beyond Philosophy in the UK back in 2002. I see these two things being major contributory factors to the lack of success of UK companies, and it hurts me to say that, being a proud British person working in this field since 2002. My first work as a customer experience consultant was there. The Good News.

Effort Score 153

Effort Score Customer Centricity Consulting eBook 153

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. Yes, yes, social networks existed long before YouTube, Twitter, and Facebook.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Beyond Philosophy

SEPTEMBER 17, 2020

Back in 2002, I spoke with Ian McAllister, former Chairman and Managing Director of Ford Motor Company, Ltd., in the UK for my book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Townsend said this was true for products that range from food to tools and so on.

Fashion 164

Fashion Financial Study Report 164

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. Yes, yes, social networks existed long before YouTube, Twitter, and Facebook.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

DECEMBER 1, 2022

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise founded in 2002. “They are a big part in our ongoing mission to be a full-service outsource provider, to include customer service, technology products, and back-office processing.”

Contact Center 52

Contact Center Omni-Channel Technology Groups 52

Beyond Philosophy

JANUARY 22, 2022

13:27 Colin reads some articles for 2002 regarding CRM, when experiences were becoming a new focus and compares it to what is happening with Customer Experience today. 08:34 We get into what Customer Science is and what it is capable of doing for businesses today.

CRM 78

CRM Customer Satisfaction Consulting Customer Relationship Management 78

Magellan Solutions

JANUARY 26, 2024

When we started in 2002, many of our small and medium-sized clients struggled to articulate exactly what they required or how to benchmark success beyond vague notions of “doing a good job.” Q: Going back to the beginning, what inspired you to start Magellan Solutions, and what were those early days like?

e-support 52

e-support Metrics Healthcare Course 52

GlowTouch

JUNE 21, 2021

We were an early adopter in live chat, initiating the channel in 2002. We have developed a thorough means of understanding the Voice of the Client, using CSAT and DSAT analysis plus other tools. It has since grown in popularity among clients and in preference by consumers.

Customer Care 52

Customer Care Self Service First Call Resolution Social Media 52

Clarivate

SEPTEMBER 21, 2022

Each year since 2002, ISI analysts have drawn on Web of Science publication and citation data to identify influential researchers in the research areas recognized by Nobel Prizes: Physiology or Medicine, Physics, Chemistry and Economics. Identifying the giants of research.

Conference 111

Conference Study Analysis Course 111

Beyond Philosophy

DECEMBER 25, 2021

This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002).

Customer Satisfaction 78

Customer Satisfaction Consulting Financial Customer Experience 78

Beyond Philosophy

OCTOBER 23, 2021

In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was. Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there.

Customer Experience 78

Customer Experience Consulting Conference ROI 78

Customer Bliss

OCTOBER 3, 2019

She joined Citi in 2002 and held a number of portfolio management, marketing, and customer engagement positions. .” About Leslie McNamara. Prior to joining Citi, Leslie held positions with CoreStates Financial Corp, Mellon Bank, Qwest Interactive, and Proctor & Gamble.

Culture 147

Culture Customer Experience Retail Resources 147

Gainsight

MARCH 1, 2024

I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now. What’s changed: What hasn’t changed?

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

GlowTouch

AUGUST 23, 2022

Read more about the Everest Group’s 2022 CXM PEAK Matrix®: [link] About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. The company’s history in software and application development is an additional tool to leverage, one that goes beyond what the typical BPO can provide.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Contact Center 52

Forrester's Customer Insights

SEPTEMBER 22, 2021

In 2002, after the Sarbanes-Oxley Act intended to protect investors from fraudulent accounting activities by corporations, vendors turned GRC technologies into a Maslow’s hammer of checkboxes, where every nail of risk […].

Technology 26

Technology Government Management Customers 26

Beyond Philosophy

FEBRUARY 5, 2019

So, I told them, starting my marketing efforts with my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). When I started my Global Customer Experience consultancy, no one knew me or even what Customer Experience was. Then I began conference speaking. Have an original idea.

Consulting 110

Consulting Financial How To Return on Investment 110

GlowTouch

APRIL 28, 2022

Founded in 2002, we provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients worldwide. Also, more than 20 new clients have been added in that timeframe.

Contact Center 52

Contact Center Transportation Omni-Channel Conference 52

GlowTouch

AUGUST 19, 2019

Since 2002, we have been experts in technical support for several global brands. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Today, GlowTouch has more than 1,600 employees across the United States and India. About GlowTouch.

Return on Investment 40

Return on Investment Contact Center Omni-Channel Industry 40

GlowTouch

OCTOBER 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. Since then, more than 500 employers have been enlisted into MSEP, including 45 companies this year.

Contact Center 52

Contact Center Omni-Channel Connections Groups 52

GlowTouch

JULY 27, 2020

Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. We are excited to continue growing our business and expanding our US and global footprint during these uncertain times.”. A certified Woman-Owned Business and six-time Inc.

Technology 52

Technology Contact Center Sales Industry 52

GlowTouch

AUGUST 23, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. It is equipped to support the complete offering of GlowTouch services, from contact center solutions and custom app development to back-office processing and Quality Assurance (QA).

Contact Center 52

Contact Center Omni-Channel Software Technology 52

GlowTouch

AUGUST 17, 2021

” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. . “But others are not as fortunate, and this is an opportunity to help the community at large and make a difference where we can.”

Hospitality 52

Hospitality Contact Center Technology Groups 52

BirdEye

MAY 4, 2022

As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. DealerRater is a review site that specializes in car dealerships.

Automotive 105

Automotive Industry Advertising Connections 105

GlowTouch

MARCH 2, 2022

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at [link]. About GlowTouch.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52