2002, Contact Center and Customer Success - Customer Experience Update

GlowTouch Technologies Announces the Addition of Two New Executives

GlowTouch

JULY 27, 2020

July 29, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, announces the addition of new executives to support company growth and expansion. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. FOR IMMEDIATE RELEASE.

Technology

Technology Contact Center Sales Industry

BPO Firm GlowTouch Donates $10,000 to Global Charities

GlowTouch

MARCH 28, 2019

March 28, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions, announces a grant of $10,000 to state and international charities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center

Contact Center Return on Investment Omni-Channel Government

GlowTouch, Provider of BPO Services, Certified as a Women’s Business Enterprise by WBENC

GlowTouch

AUGUST 19, 2019

August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs. About GlowTouch.

Return on Investment

Return on Investment Contact Center Omni-Channel Industry

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Adapting to the Future through Modularity

MORE WEBINARS

New Community Center at Mangalore Temple Celebrated by Religious Leaders, Benefactors, and Community

GlowTouch

AUGUST 6, 2019

The temple is sponsored and supported by the Ravichandran family, who are successful entrepreneurs with more than 30 years of experience in the technology industry. It is one of Mangalore’s largest and most successful businesses. year average agent tenure, which leads the industry. About GlowTouch.

Contact Center

Contact Center Return on Investment Omni-Channel Financial

Customer Service Trends for 2021

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? However, the ability to do this job from home expands the available talent pool.

Trends

Trends Customer Service Self Service Contact Center

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September

GlowTouch

SEPTEMBER 6, 2019

GlowTouch executives will participate in face-to-face matchmaking and networking sessions with WBENC’s West Regional corporate members to learn about their business needs and opportunities for contact center outsourcing. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Conference

Conference Contact Center First Call Resolution Return on Investment

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas

GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Industry

Industry Contact Center Return on Investment Omni-Channel

What Happens if You Fail to Plan for Holiday Sales?

GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. As a contact center outsourcing provider, our mindset is one of ensuring outcomes. Customers who believe they are valued are likely to remain customers and refer to others. About GlowTouch.

Sales

Sales Ecommerce Contact Center Return on Investment

Occupational DNA

GlowTouch

SEPTEMBER 22, 2020

Finding good people is a major task for BPOs, particularly in manning contact centers, and a focused effort requires more than reviewing resumes and conducting interviews. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. The search is. About GlowTouch.

Contact Center

Contact Center Return on Investment Omni-Channel Sales

How to Train an Elite, Efficient, Effective Support Team

GlowTouch

OCTOBER 16, 2020

Do not wait until customers raise issues or post negative reviews before taking the initiative to improve. You can count on GlowTouch for quality contact center solutions that make customer service a feature of your brand. Contact us for more information, and let’s discuss how we can help you.

Training

Training How To Contact Center Return on Investment

The Impact of Impact Sourcing

GlowTouch

OCTOBER 15, 2020

If you are especially interested in impact sourcing for contact center and technology outsourcing projects, contact GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Contact Center

Contact Center Return on Investment Competitive Advantage Study

White Glove Service

GlowTouch

SEPTEMBER 22, 2020

The evolution of customer expectations – and of the customer experience being a topic of discussion – should mean that the internal bar is always being raised. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Return on Investment

Return on Investment Contact Center Omni-Channel Touchpoint

Food Delivery Apps: 4 Critical Notes for 2021

GlowTouch

FEBRUARY 16, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The friendly team of experts at GlowTouch is standing by. About GlowTouch.

Trends

Trends Return on Investment Groups Consumers

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

GlowTouch

AUGUST 26, 2020

These initiatives feed into customer satisfaction — and all of them require funding. If you’d like to learn more about the many advantages of outsourcing chat, both in terms of customer satisfaction and business growth, reach out to our customer experience and chat support experts at GlowTouch today for more information.

Customer Satisfaction

Customer Satisfaction Contact Center Software Contact Center Omni-Channel

How to Select the Right Customer Support Channels for Your Company

GlowTouch

OCTOBER 16, 2020

To learn more about GlowTouch and the unique customer service solutions we provide, contact us today! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Company

Company Social Media How To Chatbots

Top 7 Misconceptions About Healthcare Outsourcing

GlowTouch

MAY 24, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. We, GlowTouch , offer exactly this! About GlowTouch.

Healthcare

Healthcare Call Center Return on Investment Trends

The Positive Effect of Impact Sourcing on Women

GlowTouch

AUGUST 13, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Start a conversation with us today. About GlowTouch.

Competitive Advantage

Competitive Advantage Return on Investment Contact Center Omni-Channel

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Customer Satisfaction

Customer Satisfaction Average Handle Time Return on Investment Effort Score

Customer Support Trends in the SaaS Industry

GlowTouch

APRIL 16, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. You’ll be connected with an industry professional who will address your concerns.

Industry

Industry Trends Software Return on Investment

5 Keys to Solving the Root Causes of Support Tickets

GlowTouch

JULY 13, 2020

Our team of experienced customer support experts at GlowTouch would be happy to help you dig through the details of optimized first-call resolution. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Reach out to us today to schedule a free consultation.

First Call Resolution

First Call Resolution Analysis Return on Investment Social Media

7 Reasons Why a CSR Program is Important to Your Business

GlowTouch

JULY 6, 2020

Contact us today for more information on how we can take your business to the next level. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Omni-Channel

Omni-Channel Return on Investment Culture Sales

Why Impact Sourcing Matters for Your Business

GlowTouch

JUNE 18, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. If you’d like to learn more about how we can help, reach out to us today.

Return on Investment

Return on Investment Competitive Advantage Contact Center Omni-Channel

Connected Cars: How Their Evolution Impacts Consumers & Businesses

GlowTouch

MARCH 1, 2021

To learn exactly how we can help, contact us today! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Connections

Connections Consumers Entertainment Travel

5 Key Customer Support Trends for 2020 and Beyond

GlowTouch

APRIL 28, 2020

We’d be happy to help you leverage key customer support trends to grow your business. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends

Trends Self Service Social Media Call Center

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Competitive Advantage

Competitive Advantage Effort Score Return on Investment Resources

6 Ways to Keep Your Customer Support Team Motivated

GlowTouch

JUNE 26, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Return on Investment

Return on Investment Customers Meeting Feedback

5 Ways to Increase the Productivity of Your Customer Support Team

GlowTouch

JUNE 12, 2020

If you’d like to learn more about our wide range of solutions, contact us today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Social Media

Social Media Omni-Channel Return on Investment Training

20 Best Practices for Delivering Excellent Chat Support

GlowTouch

JULY 2, 2020

These best practices for live chat support can help your company develop an effective program to maximize customer satisfaction, incident resolution, and quality of service for your clients. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Chatbots

Chatbots Multi-Channel Training Wait Times

The Pandemic Makes Online Customer Support More Important Than Ever

GlowTouch

APRIL 2, 2021

The work is portrayed as nothing but trying to help irate or irrational customers. There is an element of truth in that, but it barely scratches the surface of all that happens within a contact center. When contact begins with a customer who is angry and ends with a customer who is thrilled with the brand, that is a success.

e-support

e-support Contact Center Return on Investment Trends

Did You Ever Accidentally Hire a Good Employee?

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. It’s not rocket surgery. If it were, the question in the title would be one nobody asked.

Return on Investment

Return on Investment Contact Center Omni-Channel Sales

What Do Customer Service and the Kentucky Derby Have in Common?

GlowTouch

APRIL 27, 2021

Likewise, high-touch customer service is built on a tradition of doing the routine things routinely, and agents treating the interaction of the moment as the single most important thing that they will do all day. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Customer Service

Customer Service Sports Hotels Return on Investment

Fraud Awareness

GlowTouch

NOVEMBER 13, 2020

In contact centers, general rules of thumb include clean desk policies and a prohibition on personal mobile devices used at work. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Contact Center

Contact Center Return on Investment Policies Guidelines

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

Yeah, so I grew up in the outsource contact center space. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. There’s, you have traditional contact center reps that have been doing work from home forever.

Omni-Channel

Omni-Channel How To Multi-Channel Contact Center

Wearable Technology Trends in 2021

GlowTouch

APRIL 27, 2021

For more information about wearable technology trends in 2021, contact us at GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends

Trends Technology Fashion Sports

Company Culture: The Pulse of an Organization

GlowTouch

SEPTEMBER 18, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Culture

Culture Company Government Leadership

How Customer Support Leaders Can Manage a Crisis Like COVID-19

GlowTouch

MAY 19, 2020

We look forward to becoming your most trusted customer support resource! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Management

Management Return on Investment Feedback Communication

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

GlowTouch

SEPTEMBER 17, 2019

Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

ROI

ROI Company Multi-Channel Return on Investment

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. hubspot.com – Customer Self-Service. Work with GlowTouch.

Tools

Tools Self Service CRM Infographics

GlowTouch Technologies Announces the Addition of Two New Executives

BPO Firm GlowTouch Donates $10,000 to Global Charities

Webinars

Trending Sources

GlowTouch, Provider of BPO Services, Certified as a Women’s Business Enterprise by WBENC

Webinars

New Community Center at Mangalore Temple Celebrated by Religious Leaders, Benefactors, and Community

Customer Service Trends for 2021

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas

What Happens if You Fail to Plan for Holiday Sales?

Occupational DNA

How to Train an Elite, Efficient, Effective Support Team

The Impact of Impact Sourcing

White Glove Service

Food Delivery Apps: 4 Critical Notes for 2021

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

How to Select the Right Customer Support Channels for Your Company

Top 7 Misconceptions About Healthcare Outsourcing

The Positive Effect of Impact Sourcing on Women

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

Customer Support Trends in the SaaS Industry

5 Keys to Solving the Root Causes of Support Tickets

7 Reasons Why a CSR Program is Important to Your Business

Why Impact Sourcing Matters for Your Business

Connected Cars: How Their Evolution Impacts Consumers & Businesses

5 Key Customer Support Trends for 2020 and Beyond

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

6 Ways to Keep Your Customer Support Team Motivated

5 Ways to Increase the Productivity of Your Customer Support Team

20 Best Practices for Delivering Excellent Chat Support

The Pandemic Makes Online Customer Support More Important Than Ever

Did You Ever Accidentally Hire a Good Employee?

What Do Customer Service and the Kentucky Derby Have in Common?

Fraud Awareness

How to Better Understand Your Customer With Ed Porter

Wearable Technology Trends in 2021

Company Culture: The Pulse of an Organization

How Customer Support Leaders Can Manage a Crisis Like COVID-19

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

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