your-customer-service-level-is-a-direct-reflection-on-your-company 
CSM Magazine
MAY 26, 2021
I nailed my search down to three companies. The first company that had a few good reviews and an A rating with the better business bureau (BBB) was the first one I reached out to via phone, selected all the suitable options to talk to new membership sales. A few days ago, I was shopping around for a roadside assistance plan.
InMoment XI
MAY 2, 2024
It can be argued that reputation management for retail companies is more important than it is in any other industry. To manage your reputation and actively use customer feedback in your business operations, you need to implement strategies that are efficient, effective, and scalable.
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InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. Why Reputation Management Matters in the Financial Service Industry? And, of those consumers, only 34% of them would recommend their brand to friends and family.
CX Accelerator
NOVEMBER 7, 2023
Surely customer support could help me sort this out. The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office.
InMoment XI
JUNE 27, 2023
These days, understanding your customers isn’t a “nice thing to do”; it’s an absolute necessity. To truly understand your customers, you need to spend some quality time listening to them and understanding the voice of the customer. What Is a Voice of the Customer Survey?
InMoment XI
FEBRUARY 8, 2024
Companies of all sizes are always looking for ways to improve their bottom line. As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment.
TechSee
APRIL 9, 2024
In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution.
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