InMoment XI

SEPTEMBER 6, 2022

You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. Planning, executing, reporting, and analyzing the data you gather is expensive and demanding. Disadvantages.

Groups 493

Groups Survey Analysis Data 493

Storyminers

OCTOBER 12, 2020

This dynamic trio really turn up the heat on the controversial topic: ”OFFICE POLITICS AND THE FINE ART OF SUCKING UP!” Jaime Garchitorena – Mentor for Masters in Entrepreneurship, Asian Institute of Management, Former Government Executive – Philippines. – Have we piqued your curiosity yet?

Entertainment 245

Entertainment Government Groups Management 245

Customer Bliss

AUGUST 30, 2021

As a result of that experience, Nooyi decided that all of the mothers and fathers of her executives reporting to her deserved the same praise. “It occurred to me that I had never thanked the parents of my executives for the gift of their child to PepsiCo,” she recounted in an interview. More Resources on This Topic.

Case Study 310

Case Study Hotels Travel Company 310

ECXO

NOVEMBER 19, 2023

Executive Session formato convencional The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT. What could be better than that? Well, our upcoming in-person event! Stay tuned.

Customer Centricity 122

Customer Centricity Metrics NPS Leadership 122

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. Put another way, the customer journey must be everyone’s responsibility—and that starts with driving alignment at the executive level so that our marketing, sales, product and CS teams are working towards the same goal.

Sales 106

Sales Marketing Sports Customer Journeys 106

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

ShepHyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. I addressed spending time on the front line in my first book, Moments of Magic when I covered the All Aboard program in which executives spent one day each quarter with a salesperson visiting customers. It’s just our perception.

Customer Service 140

Customer Service Customer Centricity Customer Service Training Survey 140

Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

TechSee

JUNE 16, 2022

Tom is a highly accomplished and influential transformation and operations executive with extensive experience defining and driving world-class organizational strategies in diverse, fast-paced, and ever-changing global environments. You’ll find over 150 episodes covering every topic we could think of around the customer experience!

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Uniphore

NOVEMBER 9, 2021

In this webinar, listen to Dan Miller, lead analyst and founder of Opus Research, Derek Top, research director with Opus Research, and Uniphore senior executive -Vijai Shankar, Vice President, as they discuss key topics facing the future of contact centers, including: Driving CX by enhancing agent productivity (in call, after call, over time).

Contact Center 130

Contact Center ROI Metrics Interaction 130

QuestionPro Audience

JULY 21, 2022

An insight community provides clients with a private online space where they can regularly discuss research-related topics, one of the many benefits is that it allows you to collect constructive and qualitative feedback from an evolving group of people. One of them is the Online Insights Communities. What is an insight community? Conclusion.

Data 195

Data How To Advertising Study 195

AWS Machine Learning

MARCH 1, 2024

Use cases for hybrid search The following are some common use cases for hybrid search: Open domain question answering – This involves answering questions on a wide variety of topics. Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics. Bezos serves as Executive Chair of Amazon.com.

Knowledge Base 106

Knowledge Base Chatbots Policies Government 106

TechSee

AUGUST 14, 2023

Blake is also the author of two books on customer experience, including “The Customer Of The Future”, which was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Think Customers

FEBRUARY 1, 2024

Hoyne’s keynote emphasized the pivotal role of data in reshaping strategic perspectives for customer contact executives, underscoring the importance of data-driven decision-making in today’s competitive landscape. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

Data 52

Data Leadership Innovation Industry 52

C3Centricity

DECEMBER 20, 2021

It was Marco Pacheco , Executive Director at JP Morgan who first inspired me to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn a few years back. . For more on this topic, read “5 Business Success Factors (So You’re Ready for Anything!)”

Technology 218

Technology Strategy Customer Centricity Hotels 218

Horizon CX

MAY 19, 2023

Along with my new fascination with generative AI, I want to share the following recent conversation I had with ChatGPT about this very topic. This complexity makes it challenging to design and execute a comprehensive transformation plan. I was certainly an influencer in CX but not a lone change agent.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Focus on one area at a time and create action plans to execute. Your relationship with customers is built one step at a time. Every interaction they have with your organization leaves an impression — and you want it to be a good one!

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

CX Accelerator

FEBRUARY 2, 2020

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. Some would make a small change like taking a few more business, economics, or psychology courses, or adding a minor in a relevant topic. I then asked them to recommend a college major or field of study. But what major would they choose?

Customer Experience 320

Customer Experience Customer Journeys Tourism Study 320

ShepHyken

FEBRUARY 28, 2023

Eighty-seven percent of executives think customers highly trust their companies, but only about 30% of customers do. Protect Your Customer’s Information – Data protection has been a hot topic for several years. Deloitte surveyed 260 C-suite executives about trust. That’s a 57% gap! Make it easy for customers to connect with you.

Chief Customer Officer 123

Chief Customer Officer Effort Score Policies Customer Service Training 123

ECXO

OCTOBER 25, 2023

After you have completed your profile within our network as you can visualize It below: Please read our Code of Conduct and choose the topics and groups you are interested in before proceeding. You may be interested in participating in our ECXO tea or ECXO executive sessions.

Leadership 52

Leadership Connections Video Innovation 52

Zeisler Consulting

JANUARY 23, 2024

I know I rail on about VoC (truth be known, that’s not my strongest topic of expertise; I’m much more of a Process Engineer)…Sure, VoC and Customer Insights inform the work we do to improve and better align our Customers’ Experiences with our Brand Promise, but it’s really just the first step.

Survey 93

Survey Meeting Video Feedback 93

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. This type of discussion requires an AI tool that understands a wide range of topics while also maintaining a coherent and helpful conversation over an extended period.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Focus on one area at a time and create action plans to execute. Your relationship with customers is built one step at a time. Every interaction they have with your organization leaves an impression — and you want it to be a good one!

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Playvox

MARCH 7, 2024

They represent collective efforts, executive sponsorship, and fundamentally reveal a significant gap in diversity, inclusion, and equity policies. The official website for International Women’s Day showcases diverse topics that are useful for internal campaigns and social media.

Culture 87

Culture Policies Leadership Guidelines 87

Vonage

JULY 3, 2018

NewVoiceMedia interviewed some VCs about their perspectives on this topic during our 2017 CloudFest for Service event in San Francisco. For more on this topic, watch a video interview on Customer Success with NewVoiceMedia CEO Dennis Fois and Gainsight CEO Nick Mehta. Do you know who else is listening? Venture capitalists.

Customer Success 204

Customer Success Social Media Metrics Customer Centricity 204

AWS Machine Learning

NOVEMBER 9, 2023

Infrastructure as code – The infrastructure as code (IaC), created using HashiCorp Terraform , supports the scheduling of the inference pipeline with EventBridge, triggering of the train pipeline based on an EventBridge rule and sending notifications using Amazon Simple Notification Service (Amazon SNS) topics.

Policies 98

Policies Training Resources Groups 98

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. But this type of thing sometimes happens, because someone has a specific task to execute, and they do it correctly. Of course not.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Bob Hayes

MAY 5, 2021

In addition to the poll question above, the survey will cover such topics as skill sets , solutions used, company’s ethics practices and roadblocks to insights , and more. Currently, I am conducting a large-scale survey of data professionals by asking them a set of questions about their work in data science and machine learning.

Tools 141

Tools Technology Data Survey 141

Experience Investigators by 360Connext

OCTOBER 5, 2021

The executives got the point and invested in the overall customer experience. Bring in outside experts on data analysis, customer communications, and other “hot topics” to attract attention. Build a customer room. This can be in-person or virtual. Share the literal voice of the customer. Ask leaders to present their ideas.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

Kustomer

AUGUST 26, 2022

Like all media, podcasts take different approaches to style, criteria and approach to the topic. Dynamic topics: There’s a world of podcast options out there. Be sure to pick one that covers a wide breadth of topics so that you’re more in the know. Listen and subscribe to our podcast: Components of a Great CX Podcast.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

TechSee

JUNE 8, 2022

My first big foray into the space came at the November 2021 FSUSA event where critical topics like the acceleration of skilled technicians leaving the field, new cutting edge devices, and ever-expanding complexity in the equipment serviced were discussed. I was curious to learn what had changed from then to April 2022. Right to Repair.

Knowledge Base 109

Knowledge Base Government Travel Consulting 109

Bob Hayes

APRIL 29, 2021

The survey will cover such topics as skill sets , solutions used, company’s ethics practices and roadblocks to insights , and more. As a practicing data professional, you are in a unique position to help the world better understand the data science and machine learning landscape. Take the Data Science and Machine Learning Survey: [link].

Analytics 145

Analytics Data Competitive Advantage Survey 145

COPC

FEBRUARY 11, 2022

.’s Global Benchmarking Series delivers monthly reports about timely issues affecting contact centers and customer experience (CX) organizations, covering topics, such as, CX strategies, quality workforce management, channel management, people management and technology. Executives and managers around the world depend on COPC Inc.

Contact Center 52

Contact Center Report Survey Strategy 52

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving topics. Become a member: [link]. Stay tuned!

Customer Experience 69

Customer Experience Leadership Feedback Innovation 69

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

CX Journey

MAY 29, 2019

Next, you’ll see that I’ve reordered the layers of the typical organization culture pyramid and have added a new layer that is all about the executives and executive alignment. If your executive team is not aligned with the business goals and outcomes, both internal and external, then neither is the rest of the organization.

Culture 145

Culture Employee Experience Leadership Customer Experience 145

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 89

Sales NPS Customer Journeys Customer Success 89