terms-of-use 
Wired and Dangerous
MAY 8, 2021
The disclosing party will want the right to sue for damages or to stop the recipients if they breach either their confidentiality obligations or their non-use agreement. The one-way agreement is used when only one side will be sharing confidential information with the other side. Members of an entitys own workforce.
InMoment XI
JANUARY 9, 2024
Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. Ultimately, a positive B2B customer experience contributes to customer satisfaction, loyalty, and the potential for long-term partnerships and repeat business.
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InMoment XI
JUNE 7, 2022
They provide what many customers crave most: an easy-to-access platform they can use to voice their thoughts and opinions about a brand. How Are They Used? In my experience, transactional surveys are an ideal way to gauge customers’ immediate feelings about a purchase because they can be used to solicit feedback quickly.
Lumoa
JANUARY 8, 2024
They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.
Speaker: Nate Brown, Co-Founder, CX Accelerator
When your contact center can demonstrate a significant return on investment using CX terms, you are more likely to get the funding and support that you need to succeed in 2019. How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard.
InMoment XI
JUNE 8, 2023
You can read about alphabroder’s full employee experience journey and receive specific examples of changes they’ve made because of their employee engagement and feedback data that is used by every executive, manager, and associate. “At The annual employee survey and engagement program is reaping many benefits for alphabroder.
Comm100
APRIL 10, 2024
We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise. Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. How to use gamification to improve customers success outcomes. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement? Our eBook explains how, with topics like: What is gamification?
Speaker: Kate Nasser, The People Skills Coach™
How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings. Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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