Lithium

JULY 18, 2022

On a weekly basis, Strategic Services will be providing a pulse on the week’s top social trends, the latest social platform updates, and important world events.

Trends 40

Trends Brands 40

Gainsight

AUGUST 19, 2022

Whatever it is, we’re pretty sure we beat it at Pulse 2022. . If you weren’t able to make it this year, or simply want to relive everything, here are our top ten learnings from Pulse! . If you ask us, and the thousands of Pulse 2022 attendees, the experiment is working. . Get more Pulse 2022 in the Pulse Library.

Self Service 52

Self Service Conference Customer Success Customer Centricity 52

Gainsight

JUNE 27, 2023

Plus, our team-building activities are filled with the kind of childlike joy that creates lasting connections and friendships among peers. Join Us at Pulse Europe to Find out What’s next for Customer Success, Product Experience, Community, and SaaS as we enter a new era of the tech market? Registration for Pulse Europe is now open!

ROI 52

ROI Return on Investment Touchpoint Leadership 52

GetFeedback

JANUARY 29, 2019

Plus, your customers feel valued because their voices are being heard. Employees : use surveys to keep a pulse on employee happiness and learn how to improve employee culture. But collecting feedback at arbitrary intervals without planned action isn’t going to get you very far.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

GetFeedback

AUGUST 17, 2018

Plus, you can personalize your survey questions based on information from their case. Now, everyone’s finger is on the pulse of your customers, and they’ll be better for it. With the case-closed survey workflow , you can distribute surveys automatically after support cases are resolved.

Net Promoter Score 150

Net Promoter Score Feedback Effort Score Survey 150

Second to None

OCTOBER 19, 2020

Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns. Employee engagement: A fully engaged employee feels this same satisfaction, plus an elevated drive to contribute to the company’s success. Your employees can tell you a lot about your organization. Engagement is ever-changing.

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

Gainsight

MAY 26, 2020

Can you believe it’s been two weeks since Pulse Everywhere happened? . Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and product professionals who descended on Moscone for the in-person event. Harnessing this collective power and knowledge as a Community helps you move faster.

Customer Centricity 52

Customer Centricity Customer Success Travel Innovation 52

SurveySensum

MARCH 5, 2024

Plus, all that feedback helps build a culture of constant improvement, which means happier and more engaged employees overall. How to achieve this: Embrace the versatility of various feedback surveys such as 360-degree and pulse surveys. times more engaged employees than those who don’t.

Culture 52

Culture Feedback Survey Employee Engagement 52

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Social Media 45

Social Media Conference NPS Customer Success 45

delighted

MARCH 29, 2022

Below, we’ve taken a closer look at what an employee satisfaction survey is, why employee satisfaction surveys matter, the type of survey(s) best suited for measuring employee satisfaction, plus 15 sample questions to help you get started creating your own surveys. What is an employee satisfaction survey?

Survey 89

Survey Examples How To Net Promoter Score 89

GetFeedback

MAY 4, 2018

They’re tapped into the “pulse” of your target audience, so it’s important to bring them into the discussions when you’re thinking about adding, removing or improving features. Plus, inviting customers to beta-test products gives them a sense of validation that can improve customer loyalty.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

NICE inContact

NOVEMBER 26, 2018

First generation ACDs (Automatic Call Distributors) plus significant global telephony and Internet build-outs of the dot-com age made this technically feasible. Brands had a very clear business case to cut contact center labor costs by outsourcing to lower-cost offshore locations.

Contact Center 120

Contact Center Contact Center Software Competitive Advantage Call Recording 120

ChurnZero

JANUARY 29, 2021

Plus, like my mother always says, “You can learn something from every person you meet.” To my delight, they shared great tactics on how and when to take that initial pulse (via a weekly anonymous survey to all employees using 3-5 simple questions), as well as how to implement changes based on their findings.

How To 98

How To Banking Customer Success NPS 98

One Millimeter Mindset

MAY 4, 2021

Then take your team’s pulse on their own comfort levels. Sure you may be comfortable using group think plus the same old tools to solve every problem. To move towards great problem solving acumen, focus on these three areas of professional improvement. However, what about the team’s composition?

Innovation 66

Innovation Leadership Consulting Meeting 66

SurveySensum

MARCH 20, 2024

Zoho CRM Plus Zoho CRM Plus is one of those customer experience management software companies that enables you to streamline your marketing, sales, and customer support procedures. What’s more, you can make quick pulse survey popups to get client feedback.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveyGizmo

MARCH 15, 2021

It offers all the assessments and surveys you need to keep a steady pulse on your people. Plus, it offers ways to make employee access to HR benefits and requests much more manageable for stretched HR teams. It’s called The Employee Experience Solution. Learn more here.

Customer Centricity 90

Customer Centricity Net Promoter Score Culture Employee Engagement 90

Gainsight

AUGUST 18, 2022

After a whirlwind two days, Pulse 2022 has come to a close. But we couldn’t officially say goodbye without a reminder of why we strive to make Pulse the biggest event for Customer, Product, and Community: . A look back at the community that built Pulse. To prove that you can win in business by being human first. .

Customer Centricity 19

Customer Centricity Video Customer Success Software 19

SurveySparrow

OCTOBER 7, 2023

Plus, they are also not just policies and statements. Regular Pulse Surveys: Establish consistent feedback loops through brief, frequent pulse surveys. Plus, it’s a reflection of corporate responsibility and a dedication to advancing social justice. It must be embedded in the foundation of every organization.

Policies 52

Policies Culture Leadership Innovation 52

Retently

NOVEMBER 17, 2023

By paying attention to Net Promoter Score, you’ll always have a finger on the pulse of customer satisfaction and thus produce lasting benefits for your employer. Plus, according to research , a consistent representation of your brand can generate a 23% increase in revenue. How do you use NPS to increase brand awareness?

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

Beyond Philosophy

JUNE 23, 2022

Plus, get excellent professional help with your net casting. Keeping the finger on the pulse of the customer is critical to read not only their vital signs but also yours. Worse you could be wrong. So, in general, I would advise you to think broadly, give yourself opportunities to be surprised and learn new things. Demands change, too.

Financial 78

Financial Survey Study Consumers 78

Enalyzer

MARCH 1, 2018

Plus, if you don’t have a plan for onboarding, you risk losing new employees. Check the pulse of new hires. Create a pulse survey on the onboarding processes that you can send to new hires, do this at frequent intervals using this Zap, e.g. once every two weeks or once a month. Constant feedback through pulse surveys.

Engagement 64

Engagement Survey Employee Experience Feedback 64

Vonage

JANUARY 16, 2017

Plus, it can also save money in the long-term – so it’s a win-win situation. In short, new technologies have – and will continue to – provide a competitive edge to contact centre managers with their finger on the pulse, so it pays to keep informed on the latest tools and developments. When was the last time you picked up a headset?

Customer Service 120

Customer Service Social Media Technology Training 120

SurveySparrow

NOVEMBER 25, 2023

Plus, knowing your customers’ payment habits is crucial for maintaining good relationships. Now you know that DSO is your financial pulse. Understanding Customers When you look at it, it is a sneak peek into how your customers pay. If DSO is high, it could mean your credit policies need tweaking.

Sales 52

Sales Policies Financial Strategy 52

CSM Magazine

MAY 17, 2021

Plus, agents who have positive employee experiences add value over time. Regular pulse surveys are a good way to gauge agent sentiment and gather feedback. But while customers are obviously important, so are employees. The more engaged they are, the more inclined they’ll be to deliver an excellent service.

Customer Experience 59

Customer Experience Contact Center Average Handle Time Effort Score 59

BlueOcean

DECEMBER 21, 2021

Customer experience is rapidly evolving, and to keep your finger on the pulse of it, you have to take initiative and educate yourself. These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).

Travel 31

Travel Hotels Contact Center Customer Care 31

Qualtrics

FEBRUARY 2, 2021

Plus, HR can help garner and articulate not only what prospective employees want, but how to meet those needs – from offer to onboarding and beyond. Read more: What is an Employee Pulse Survey? Thanks to pulse surveys, organizations were able to react quickly in a changing work environment and take prompt action during the pandemic.

Employee Experience 26

Employee Experience Employee Engagement Feedback Trends 26

BirdEye

MARCH 17, 2023

The social media cycle can be broken down into four distinct stages: Stage 1: Listening As we’ve mentioned, social listening will help you get a pulse on what people are saying about your brand so you can create or adjust your marketing strategies and keep them relevant to your target audience.

Tips 98

Tips Social Media How To Analysis 98

BirdEye

FEBRUARY 21, 2023

Plus, learn about LinkedIn marketing hacks to grow your business. Plus, outsourcing these services can help companies stay ahead of the competition by allowing them to adapt to industry changes quickly. Plus, you can track the success of your Twitter Cards.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

MAY 16, 2023

But we’ve found that it’s not only possible; it’s also more impactful for both our people and company, plus it’s more cost-effective in the long run. Instead, my team hires directly and fully remotely in over 31 countries and counting. At first, this might seem like a daunting task.

Customer Experience 52

Customer Experience Knowledge Base Case Study Training 52

Answer Dash

AUGUST 12, 2018

Here’s how our helpfulness ratings can help you get a real pulse on your content performance - and why that’s so important today. Plus, it can help users effectively reduce support tickets and cost for their business. With AnswerDash, it’s easy.

Trends 73

Trends Knowledge Base Feedback Tools 73

SurveySparrow

DECEMBER 29, 2023

Our customer satisfaction survey software can quickly help you collect all the data you need to know about customer pulse in no time. more predictive of customer loyalty than customer satisfaction (CSAT) measures, plus it is two times more predictive than Net Promoter Score (NPS).”

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Waypoint Group

APRIL 21, 2015

In just a few weeks, San Francisco will be flooded with customer success professionals as Gainsight’s Pulse conference kicks off May 12. Plus, I will be speaking on May 13th, so you have that to look forward to as well. This year will be even grander and doubled in attendance from last year’s 900-person event, in true SF fashion!

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

Qualtrics

OCTOBER 14, 2020

Plus, we’ve included a sample template to help you get started. Falling somewhere between the once-annual performance review and the continual feedback approach, an employee pulse review is a smaller-scale employee review that’s conducted on a regular schedule, such as monthly or quarterly. What is an employee evaluation form?

Survey 26

Survey How To Feedback Metrics 26

Service Untitled

MAY 31, 2011

In the Sea of Cortez , John Steinbeck describes a fishing expedition: “The Mexican sierra has 17 plus 15 plus nine spines in the dorsal fin. These can easily be counted. The nature of customer service is a fundamentally an experience — feelings characterize it more than facts; emotion more than logic.

Metrics 41

Metrics Chief Customer Officer Report Culture 41

Qualtrics

APRIL 17, 2021

Plus, agents who have positive employee experiences add value over time. Regular pulse surveys are a good way to gauge agent sentiment and gather feedback. But while customers are obviously important, so are employees. The more engaged they are, the more inclined they’ll be to deliver an excellent service.

Customer Experience 49

Customer Experience Contact Center Average Handle Time Effort Score 49

Waypoint Group

OCTOBER 17, 2019

Metrics to gauge product improvement plus customer experience and satisfaction. As Paul explains, “You have to have actionable feedback plus a baseline to track and measure your customer impact to ensure you’re pulling the right levers.”. Plus it provides a lot of discussion topics of value for us and our customers.”.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Kustomer

JANUARY 7, 2024

Reporting & Analytics Customer satisfaction measurements : Keep a pulse on customer happiness with customer satisfaction measurements, because at the end of the day, how your customers feel about your service is what counts. Pricing : HelpScout has three pricing packages.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97