Think Customers

JUNE 9, 2021

Propelled by the pandemic, retailers transformed their services, products, and customer experience at breakneck speed. Steve Rowen, managing partner at Retail Systems Research, discussed lessons to be learned from the pandemic and what forward-thinking retailers are doing to position themselves for success. Not agility.

Retail 103

Retail Customer Experience Consumers Trends 103

2020 Research

JUNE 9, 2022

Implementing agile research in your organization sounds daunting, but it’s a cycle, not a one-and-done task. Those steps are simple: How to Conduct an Agile Readiness Assessment . How to Get Leadership Buy-in for Agile Research . Investing in Agile Research Technology . Wash, rinse, repeat.

Leadership 52

Leadership Advertising Culture Technology 52

2020 Research

MAY 26, 2022

Agile research is an exciting and useful tool for many organizations but getting started with it can be the largest hurdle to overcome. Assess the current state of your organization’s research process to make it more manageable. If your goal is to “become more agile,” why? Define what agility means to you.

How To 52

How To Consumers Technology Feedback 52

NICE inContact

SEPTEMBER 12, 2019

Perhaps it’s this shift in consumer power that has prompted many business leaders to increasingly believe customer service is as important, if not more important, than product or brand. When it comes to growing their business, these organizations are betting that customer experience is more important than product or branding.

Customer Experience 136

Customer Experience Call Center Contact Center Social Media 136

Lumoa

AUGUST 23, 2021

Research also shows that 85% of Americans take the time to watch online videos each day. This means being prepared to immediately answer detailed product questions (not FAQs) online without having to navigate product pages. How can our product or service be better suited to your current needs?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

2020 Research

JUNE 2, 2022

Seventy-six percent of organizations undergoing an agile transformation cite “transforming the culture and ways of working” as their biggest challenge. Do you or others on your team want more technology within your current research process? What are the triggers within the marketing, product, etc. Share research findings.

Culture 52

Culture How To Case Study Financial 52

Lumoa

MAY 5, 2022

CX is the customers’ experience of the product or service itself. It includes interactions with people, processes, products and services. Recognized research says that communication is the most important factor for high-performing teams. They should also test the services and products offered to the customer.

Strategy 277

Strategy Customer Experience How To Analysis 277

2020 Research

APRIL 20, 2023

Candela Insights has been partnering with Sago for its research needs for over a decade. The Challenge For long-time Sago client Candela Insights, a fellow market research organization specializing in qualitative research, gathering data for a major financial service provider about an ad campaign on a tight timeline was no small feat.

Study 97

Study Groups Financial Advertising 97

2020 Research

JUNE 2, 2022

Agile research technology streamlines business decision making with quick-turn, repeatable consumer insights. . This technology enables you to automate much of the setup and fieldwork, speeding up the process and keeping your research truly agile. Questions to Help You Choose the Right Agile Research Technology .

Technology 52

Technology Tips Consumers Groups 52

NICE inContact

MARCH 18, 2019

According to Mark Smith, CEO and Chief Research Officer at Ventana Research, over two thirds of organizations today, and in the future, indicate customer experience as their top way to compete for customers. The key to delivering exceptional customer experience lies with an organization’s ability to be agile.

Call Center 149

Call Center Contact Center Airlines Social Media 149

Feedbackly

JULY 12, 2023

Also, research shows that it requires around eight touchpoints on average to close a sale. The demographics of your customers, the product type, and the ecommerce and in-store presence of your business can help you determine the key touchpoints better. It helps your brand remain agile and competitive in the market.

Touchpoint 98

Touchpoint Customer Journeys How To NPS 98

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. They need to reshape every role within the contact center, enhanced to be more agile and adaptive. The Research Team – To become more efficient, contact centers need to be data-driven.

Contact Center 306

Contact Center Self Service Analytics Banking 306

2020 Research

MAY 25, 2022

Agile research helps your team move faster, be more flexible, and better understand your customers. An agile research technology makes that possible and repeatable. . Benefits of Self-Serve Agile Research Technology . Do more research in less time with quick-turn, repeatable methods.

Consumers 52

Consumers Tips Course Technology 52

2020 Research

MAY 26, 2022

Innovative teams use agile research and methodologies to inform better business decisions. To leverage agile research as an effective performance driver, you need a strong foundation in the steps to using such powerful tools. . Assess the research needs of your organization .

Leadership 52

Leadership Groups Consulting Culture 52

West Monroe

NOVEMBER 29, 2022

In today’s digital era, the key to becoming a digital organization is to train your people to practice digital agility. Digital agility describes the ease in which an organization can rapidly enable, update, change and/or adapt their processes, tools and technologies and organization to perform basic business functions.

Culture 52

Culture Training Technology Industry 52

West Monroe

AUGUST 9, 2022

Our survey of 700 C-suite executives and 5,000 consumers finds that companies have set a compelling vision for a digital-first future and have made strides to build a more agile approach to product development, data-driven decision-making, people strategy, and the overall operating model. Download the research.

Insurance 52

Insurance Healthcare Banking Survey 52

Horizon CX

DECEMBER 1, 2023

Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Maru Group

FEBRUARY 18, 2021

Agile research is too often seen as the low cost, low quality alternative to “proper” research projects. It shouldn’t be this way: with the right objectives and capabilities an agile program can deliver to the standards of the most demanding Insight Professional. Agile research must deliver at speed.

Healthcare 52

Healthcare Survey Course Report 52

Maru Group

FEBRUARY 18, 2021

Agile research is too often seen as the low cost, low quality alternative to “proper” research projects. It shouldn’t be this way: with the right objectives and capabilities an agile program can deliver to the standards of the most demanding Insight Professional. The best agile research tool is focused on data quality.

Healthcare 52

Healthcare Survey Course Report 52

Alida

JANUARY 16, 2018

The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company. Driving business value, sales and research cost savings. Here are some highlights from the report. .

ROI 100

ROI Analysis Customer Centricity Report 100

Brandwatch CX

FEBRUARY 23, 2024

Alternatively, they can keep an eye on the audience that really matters: the kind of people that are looking for their brand’s types of products and services. Example: The agency No Pork Pies created extremely detailed research strings to determine the best way for Noble Caledonia to engage with their target audience online.

B2B 59

B2B Brands Social Media Wireless 59

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Paul : Research needs to be relationship-based. Conclusion.

How To 113

How To Groups Customers Innovation 113

West Monroe

SEPTEMBER 26, 2022

They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others. Because the goal isn’t just great technology and a seamless customer experience—it’s agility. To us, digital isn’t something you do; it’s something you are. A mindset, not a destination.

Culture 52

Culture Report Training Survey 52

West Monroe

SEPTEMBER 27, 2022

They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others. Because the goal isn’t just great technology and a seamless customer experience—it’s agility. To us, digital isn’t something you do; it’s something you are. A mindset, not a destination.

Culture 52

Culture Report Training Survey 52

2020 Research

JANUARY 4, 2023

Market research is a tempting area to cut back on, but that could ultimately prove a critical mistake. Discover the top 6 reasons you should consider market research in times of recession and inflation. Improve your business decision-making with market research. Request a consultation with our team to get started.

Marketing 59

Marketing Customer Centricity Consulting Advertising 59

Brandwatch CX

FEBRUARY 23, 2024

Alternatively, they can keep an eye on the audience that really matters: the kind of people that are looking for their brand’s types of products and services. Example: The agency No Pork Pies created extremely detailed research strings to determine the best way for Noble Caledonia to engage with their target audience online.

B2B 52

B2B Brands Social Media Wireless 52

Centercode

JANUARY 16, 2020

As professionals from all walks of product development lean into agile practices, they’re developing new skills to stay, well…agile. The pressure is on for industry professionals to not only deliver the benefits of CV, but to do it at the speed of ongoing product iteration. User Research.

Resources 69

Resources Conference Analysis Analytics 69

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Roadmap Trends Communication 40

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. During this phase, extensive research is conducted to gather insights from customers, industry trends, and market analysis.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Storyminers

MAY 21, 2020

Agile is all the craze, but I worry that’s led us to a biased belief that if you keep trying, you’ll get it right eventually. Or look at budgeting – how many companies do agile and still keep traditional budgeting? That has nothing to do with the price of product, but what products and services they use to create value for themselves.

Culture 147

Culture Voice of Customer Fashion Strategy 147

CSM Magazine

FEBRUARY 27, 2024

This includes documents, customer data, market research findings, social media metrics and more. Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment. Why not leverage these tools that pave the way for advancement?

Innovation 52

Innovation Social Media Trends Industry 52

West Monroe

NOVEMBER 29, 2022

Learn how digital structure, culture, and talent practices can drive—or inhibit—business performance Building a Digital Organization Read More In today’s digital era, the key to becoming a digital organization is to train your people to practice digital agility.

Culture 40

Culture Training Technology Industry 40

SurveySensum

FEBRUARY 9, 2024

Market research is also a lucrative field to enter, as many firms and organizations see the value of their services. In 2022, the global market research industry earned $82 billion in revenue. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

Tips 52

Tips Marketing Trends Groups 52

Alida

MAY 16, 2018

Ashmeed Ali, head of market and brand research at BuzzFeed, shared how having customer insight inscribed in the company’s DNA allowed it to diversify its revenue stream beyond online advertising. Ali said the company engages the community to close the loop on customer research. I included some highlights below.

Groups 154

Groups Advertising Customer Insights Brands 154

Clarivate

OCTOBER 19, 2021

Our latest Global Research Report from the Institute for Scientific Information examines G20 member countries’ research performance and includes a special analysis of their COVID-19 research. The ongoing impact of COVID-19 and national research profiles. Measuring subject diversity in COVID-19 research.

Analysis 98

Analysis Report Innovation System 98

ShepHyken

APRIL 5, 2019

With the power of the cloud contact center behind them, modern chatbots are capable of combing through product listings, making intelligent suggestions, and learning customer requirements. This means that they can recommend products that are useful to your target audience. Support like that pays off in the long-term.

Chatbots 114

Chatbots Customer Experience Contact Center Ecommerce 114

2020 Research

APRIL 25, 2022

In this role, Applegate will focus on empowering global clients’ agility through access to respondents, platforms, products, and project execution support under one roof, on a global scale. “We This move ensures not only that the company’s vision for growth is realized, but also that data solution needs are successfully met.

Groups 52

Groups Leadership Connections Industry 52