QuestionPro Audience

JULY 21, 2022

Today, the Insight Communities are positioning themselves as an effective tool for collecting information from segmented groups of participants, which serves as an indispensable resource for decision-making processes even in highly executive and strategic decisions. Let’s talk about some insight communities platforms in the market.

Data 195

Data How To Advertising Study 195

West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

Software 52

Software Customer Retention Roadmap Sales 52

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

CSM Magazine

FEBRUARY 12, 2024

It also allows businesses to gather feedback, refine products or services, and enhance the customer experience. By engaging in real-time conversations, businesses can address any concerns or objections, highlight the unique value propositions of their products or services, and ultimately drive sales.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. Performance optimization should be a continuous goal in the development lifecycle.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Retently

MARCH 14, 2023

By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty. Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Quite a difference, wouldn’t you say?

NPS 146

NPS Comparison Survey Net Promoter Score 146

AWS Machine Learning

OCTOBER 27, 2023

Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels.

Marketing 86

Marketing Travel e-support Entertainment 86

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. They will need to constantly check and enhance user experience. Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. Still, one can always go with the most versatile products listed below.

Tools 52

Tools Sales CRM Social Media 52

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. Any business that operates in a niche market with relatively small pools of customers. Product roadmapping.

Roadmap 118

Roadmap Feedback B2B Survey 118

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Customer Experience 102

Customer Experience Sports Travel User Experience 102

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Voice of the Customer (VoC) is your weapon for protecting your loyal customers.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

BirdEye

MAY 30, 2023

This lets the customer share their experiences in their own words which provides more meaningful and detailed insights. Use these insights to improve your products, services, or messaging. Longevity allows you to build a base list of customers ready to provide feedback on new product or service improvements.

Survey 95

Survey Net Promoter Score Software Feedback 95

Gainsight

DECEMBER 19, 2023

They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

Customer Journeys 97

Customer Journeys Roadmap Comparison Exercises 97

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

Software 63

Software Marketing Multi-Channel e-support 63

NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. This segmentation allows for personalized service, ensuring that customers feel valued and understood.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

West Monroe

AUGUST 9, 2023

On the banking side, the small business segment often represents 20-45% of a regional or community bank’s total deposits, positioning this segment as vital to most banks’ health—and yet, banks have historically struggled to serve the segment profitably and efficiently.

Banking 52

Banking Self Service Retail Meeting 52

BirdEye

JUNE 21, 2023

So, a well-executed customer referral program can be a powerful and cost-effective marketing strategy to attract new customers and improve customer retention rates. Whether you’re just starting a new program for the first time or a seasoned marketer, there are many customer referral programs from which to draw your inspiration.

Examples 93

Examples Social Media Travel Software 93

ChurnZero

AUGUST 14, 2020

It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. Not product management. Customer Relationship Management (CRM) Software.

Software 87

Software Customer Success NPS Net Promoter Score 87

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

ChurnZero

APRIL 1, 2024

Research by Wyzowl found that 86% of customers say their loyalty to a business is increased when they are offered a great onboarding experience. One major issue, however, is that so many software and tech companies are still using many manual processes. AI should be viewed as an elite personal assistant during this process.

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

West Monroe

APRIL 9, 2024

With the ability to focus on the member experience and provide higher interest rates, credit unions can continue providing value despite ongoing uncertainty in the macroenvironment. There’s also a shift in the reality of who credit unions believe they’re competing against versus who competitors truly are in the market.

Self Service 52

Self Service Trends Banking Financial 52

AWS Machine Learning

APRIL 19, 2024

Ultimately, automatic training provides a more personalized and engaging experience that adapts to changing preferences. Amazon Personalize accelerates your digital transformation with machine learning (ML), making it effortless to integrate personalized recommendations into existing websites, applications, email marketing systems, and more.

Training 96

Training Resources Travel Software 96

NobelBiz

JANUARY 16, 2024

These goals can include providing support generating sales or gathering market insights. These objectives may include providing support, generating sales, or gathering market insights. With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Totango

NOVEMBER 10, 2023

If you create a journey that maps to the optimal for a particular segment, then you know that journey maps to the expectations you’ve set for that segment. Whether you created it, partnered with it, or stumbled upon it—community for your product and your industry exists. It’s prescriptive. … Hot Takes were spicy!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . What is user segmentation, exactly? Why does user segmentation matter?

Tools 59

Tools Management Net Promoter Score NPS 59

West Monroe

OCTOBER 9, 2023

Listen to "Driving Profitable Growth in Enterprise Software" on Spreaker. About the episode In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. How do you weigh factors like technology, market opportunity, and management teams?

Software 52

Software Innovation Leadership Culture 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

West Monroe

FEBRUARY 18, 2024

It's important as ever for banks to proactively invest in their consumer lending businesses to retain (and even expand) market share. This means going beyond today’s efficiency measures to stay afloat and instead seizing this moment to rethink overall lending strategies and enhancing the digital experience for borrowers.

Consumers 52

Consumers Technology Strategy Banking 52

Retently

MARCH 29, 2023

To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class. This huge success actually shows us the big picture of how markets work. A good product that appeals to the consumer is the deepest core of marketing, which is very hard to achieve.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

AWS Machine Learning

OCTOBER 26, 2023

Our innovative new A-POPs (or vending machines) deliver enhanced customer experiences at ten times lower cost because of the performance and cost advantages AWS Inferentia delivers. This technological innovation brings products within arm’s reach of customers. We’re excited to lead this exciting new era in retail.

Retail 99

Retail Innovation System Video 99

SurveySensum

NOVEMBER 23, 2023

Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Software Tools 52