Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Software 111

Software Customer Success Innovation Report 111

AWS Machine Learning

SEPTEMBER 19, 2023

Quantitative modeling and forecasting – Generative models can synthesize large volumes of financial data to train machine learning (ML) models for applications like stock price forecasting, portfolio optimization, risk modeling, and more. The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots.

Financial 103

Financial Multi-Channel Marketing Analysis 103

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

Report 91

Report Trends Customer Success Self Service 91

Magellan Solutions

APRIL 9, 2024

Professional photo editing services employ standardized workflows and techniques, ensuring your images maintain a consistent look and feel across your portfolio. Online Photo Editing Services These web-based platforms offer a convenient and accessible way to outsource your photo editing needs.

Guidelines 52

Guidelines Communication Social Media Feedback 52

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.” We love data-driven insights.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

AWS Machine Learning

DECEMBER 13, 2023

Although the requirements of continuous integration and continuous delivery (CI/CD) pipelines can be unique and reflect each organization’s needs, scaling MLOps practices across teams can be simplified by using managed orchestrations and tools that can accelerate the development process and remove the undifferentiated heavy lifting.

Resources 102

Resources Training Connections Tools 102

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce.

Ecommerce 52

Ecommerce Competitive Advantage Consulting CRM 52

West Monroe

OCTOBER 9, 2023

Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability. A strong, collaborative management team is another vital factor.

Software 52

Software Innovation Leadership Culture 52

SAP Customer Experience

MARCH 6, 2023

Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. We at SAP Learning are working on transforming our platform, content and focusing on creating Digital First, Role-Based E-Learning opportunities.

Sales 60

Sales Training Customer Experience Management 60

Totango

DECEMBER 20, 2023

Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

Report 108

Report Effort Score Customer Centricity User Experience 108

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Effort Score 115

Effort Score Training Analytics Retail 115

Clarivate

NOVEMBER 23, 2023

At Clarivate, a dedicated AI/ML team has been delivering innovative AI solutions across the company’s portfolio for over five years. Ketan Patel, Vice President, Cortellis Product Platform, Clarivate Transparency around AI/ML outputs can shift perceptions around the technology Many users of AI systems view the technology as a black box.

Healthcare 52

Healthcare Innovation Data Analytics 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation Video CRM Customer Success 85

Clarivate

AUGUST 7, 2023

One year ago, we welcomed Dialog Solutions from ProQuest to the Clarivate portfolio of brands. In the coming weeks we will fully transition Dialog Solutions to the Clarivate identity, folding the Dialog offerings into our Life Sciences & Healthcare portfolio of solutions.

Healthcare 52

Healthcare Innovation Brands Technology 52

Totango

JULY 11, 2023

We believe the flexibility and versatility of a composable CS platform is what sets Totango apart, making it easy for customers to get up and running quickly and providing them quick time-to-value. ” — Juan G., ” — Juan G., This allowed for quick adoption and easy-to-plan roll-out of other processes/functions.”

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Quadient

JUNE 22, 2022

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need.

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector.

Financial 105

Financial Tips Management Social Media 105

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Managed IT Services. Accounting Software.

Technology 188

Technology Software Banking System 188

2020 Research

APRIL 25, 2022

In this role, Applegate will focus on empowering global clients’ agility through access to respondents, platforms, products, and project execution support under one roof, on a global scale. “We This move ensures not only that the company’s vision for growth is realized, but also that data solution needs are successfully met.

Groups 52

Groups Leadership Connections Industry 52

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. This refers to a proven history of delivering results, years in business, and a portfolio of past work.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

West Monroe

JULY 18, 2022

This experience, combined with our multidisciplinary approach which looks at each situation through the lenses of industry, operational, and technology expertise helps dealmakers plan for and manage the complexities of mergers, acquisitions, and divestitures. What trends are you seeing in the evolution of portfolio teams?

Trends 52

Trends Data Industry Metrics 52

Clarivate

JANUARY 23, 2024

To learn more about how Clarivate and CMR International help pharmas future-proof their portfolios, please visit us here. Jasmin Mehta is a Senior Manager within the Life Science Professional Services team at Clarivate.

Trends 52

Trends Metrics Analysis Innovation 52

CSM Magazine

APRIL 6, 2021

Vivantio launches new service management product suite to serve. Each edition of the service management product is built for small- and medium-sized B2B. The four editions, Value, Vital, Velocity and Vision, are built on a unified platform. growing B2B service firms. businesses at different levels of customer service maturity.

B2B 81

B2B Management Software Meeting 81

BirdEye

FEBRUARY 29, 2024

We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences. They managed to lower the asking price significantly, saving us thousands. We cannot recommend [Agent Name] enough if you are looking for a great agent!

Examples 59

Examples Trends Financial Communication 59

Totango

FEBRUARY 23, 2023

CS operations can help you measure and manage Net Promoter Score (NPS), customer satisfaction scores (CSAT), utilization and adoption, and support tickets and escalations. More than that, other measures of success may fall into your CS operations playbook: Were you able to successfully launch and drive adoption of your CS platform?

Tips 83

Tips Net Promoter Score Metrics NPS 83

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia solutions spread across several pillars such as video networks, TV platforms, advertisement and monetization, and content protection and piracy disruption.

Video 67

Video Innovation Analysis Advertising 67

Ecrion

JUNE 22, 2020

Minneapolis, MN and Rockville, MD – June 22, 2020 – MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. For more information, visit www.mhcsoftwareinc.com.

Software 90

Software Healthcare Insurance Omni-Channel 90

CSM Magazine

MAY 23, 2023

Martins will be responsible for leading the company’s global technology and product management teams, including development, cloud, information technology, security, product marketing, product management, and user experience (UX) development, as well as the Innovation Center. “Joel is a force to have on board.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

West Monroe

SEPTEMBER 4, 2023

” I think of plumbing as infrastructure, security, data privacy and other aspects of technology management. Overall, it’s about keeping an eye on the customers’ needs while also ensuring that we have the right tool set, platform, and security so customers feel good about trusting us with their data.

Culture 52

Culture e-support Innovation Loyalty Programs 52

Forrester's Customer Insights

SEPTEMBER 9, 2020

Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). This is a natural next step in Hyland’s recent rejuvenation strategy.

Software 60

Software Strategy Management Technology 60

Dapresy

FEBRUARY 19, 2020

Together, we will provide customers with state-of-the-art collection and reporting for marketing research and customer experience management.”. Dapresy is the leading data visualization SaaS platform within the market research industry supporting over 180 direct clients in 25 countries, thousands of users, and many of the top global brands.

Multi-Channel 94

Multi-Channel Software Report Analytics 94

West Monroe

APRIL 3, 2023

Among the most common technology platforms being deployed or enhanced are: Advanced Distribution Management Systems (ADMS); Distributed Energy Resource Management Systems (DERMS); Customer Information Systems (CIS); Enterprise Asset Management Systems (EAM); and Geographic Information Systems (GIS).

Management 52

Management Government System Technology 52

SurveySparrow

AUGUST 13, 2021

That’s why in this blog, we will focus on agile tools for project planning and management. That’s why we will list out the 12 best agile tools for project management along with their features and pricing. Best Agile Tools in 2021 for Project Managers. GitHub Project Management. Automated task management. ?

Tools 52

Tools Management Report Software 52

Gainsight

OCTOBER 11, 2022

To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . CS platforms may have started out as a centralized repository for customer data, but they’ve become so much more than that. We couldn’t agree more.

Customer Success 52

Customer Success Marketing Management Roadmap 52

CSM Magazine

OCTOBER 27, 2022

Localz , leading experts in last mile location and messaging technology, just announced a new module, Manage My Appointment, enhancing its customer-centric product portfolio. Localz is enhancing its product offering with Manage My Appointment which will help to automate communication around service appointments.

Customer Engagement 52

Customer Engagement Self Service Engagement Customer Centricity 52

CustomerSuccessBox

MAY 31, 2021

The Customer Success Manager has an integral role in ensuring healthy Customer relationships by evaluating and analysing the customer needs and acting as a customer advocate to promote customer loyalty. With that said, let’s look at the answer to the most fundamental question, as to how many Success managers should a SaaS company really need?

Customer Success 52

Customer Success Management Financial B2B 52

Quadient

SEPTEMBER 16, 2022

While the core concepts of collaboration, customer empathy, and measurement haven’t changed, the most recent version of our Quadient Customer Journey Mapping Platform has come a long way from that first release. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022. How far has it come?

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52