ShepHyken

DECEMBER 7, 2020

Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. My Comment: Tony Hseih was an iconic businessman who impacted the world of business. My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience.

Customer Service 144

Customer Service Self Service eBook Loyalty Programs 144

ShepHyken

JANUARY 23, 2018

<span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?</span>&lt;span &amp;lt;/span&amp;gt;&amp;lt;span data-mce-type=”bookmark” class=”mce_SELRES_start”&amp;gt;?&amp;lt;/span&amp;gt;&amp;lt;span

Call Center 71

Call Center Technology Data Customer Experience 71

ShepHyken

JANUARY 30, 2018

<span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?</span>&lt;span &amp;lt;/span&amp;gt;&amp;lt;span data-mce-type=”bookmark” class=”mce_SELRES_start”&amp;gt;?&amp;lt;/span&amp;gt;&amp;lt;span

Data 82

Data Loyalty Brands Customer Experience 82

ShepHyken

JANUARY 16, 2018

<span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?</span>&lt;span &lt;/span&gt;&lt;span data-mce-type=”bookmark” class=”mce_SELRES_start”&gt;?&lt;/span&gt;&lt;span

Culture 0

Culture Customer Service Leadership Interaction 0

ShepHyken

JANUARY 9, 2018

<span style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” data-mce-type=”bookmark” class=”mce_SELRES_start”>?</span><span </span><span data-mce-type=”bookmark” class=”mce_SELRES_start”>?</span><span

Entertainment 75

Entertainment Customer Service Data Customer Experience 75

Kerry Bodine

AUGUST 5, 2015

They wanted to take meaningful watch-based action: Don’t just remind me to refill a prescription—let me send the refill request to my pharmacy. Thanks for the alert that my credit card bill is due—let me authorize a payment. I get the same Thai takeout combo every week—let me place my usual order with a tap.

Interaction 120

Interaction Study Retail Examples 120

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Bookmark CX Day On Demand. My fellow panelists and I discuss real-world case studies and trends around culture. One of my favorite parts about CX Day is how it shows the rest of the organization, the leadership team, your colleagues and friends how far-reaching and important this community is. Take Advantage of Social Media.

Social Media 146

Social Media How To Culture Customer Centricity 146

NICE inContact

DECEMBER 11, 2018

My favorite customer service best practice? Be familiar with the keywords and tricks for searching, including bookmarks and staying on top of information updates. . Contact centers are lively, energetic places with lots of activity going on. Respecting and protecting time, people, and processes is key. Serve with a smile.

Contact Center 123

Contact Center Tips Knowledge Base Interaction 123

ShepHyken

FEBRUARY 20, 2018

How can I be more accessible for my customers? Shep Hyken Interviews Tom Karinshak, Senior VP of Customer Service at Comcast. Are your employees properly equipped? . . ? <span This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How can we improve customer service training?

Social Media 87

Social Media Call Center Training Customer Service Training 87

ShepHyken

APRIL 17, 2018

<span style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” data-mce-type=”bookmark” class=”mce_SELRES_start”>?</span><span </span><span data-mce-type=”bookmark” class=”mce_SELRES_start”>?<span </span>?</span>

Loyalty Programs 78

Loyalty Programs Loyalty Hotels Brands 78

ShepHyken

MARCH 13, 2017

Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 47 Social Media Statistics to Bookmark for 2017 by Alex York. My Comment: It has been said that customer service is the new marketing. My Comment: Get ready to smile.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

JANUARY 2, 2018

&lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;?&lt;/span&gt; How can I build more trust with my employees? How can I show my employees that I appreciate them?

Leadership 79

Leadership Loyalty Study Connections 79

Customers That Stick

APRIL 28, 2015

Be Your Customer’s Hero Bookmark (3) : A nice large bookmark to help you keep your place. The Pocket Guide, Bookmark, and HERO tee shirt. HERO Bookmark (10). HERO Bookmark (20). wrinkles added at no extra charge!). 11-20 Books. 15 Ideas for Managing Frontline Employees (PDF). HERO Pocket Guide (20).

Consulting 60

Consulting Management Customer Service Strategy 60

Michel Falcon Experience

APRIL 15, 2020

I heard coach George Raveling say this and I immediately bookmarked it. My real-world example of achieving this. I know myself well and I wouldn’t suggest I do either but I definitely get my point across, respectfully. If so, my online course, Team Operating System , is your solution. George had Martin Luther King Jr.

Culture 103

Culture Company How To Employee Engagement 103

Oracle

MAY 3, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. My opinion is no. People tell me, “Oh, I’m making this mistake right now because I just hired a chief customer officer in my company. That’s my answer to who should own customer experience—no one, and everyone! Is it customer service?

Customer Experience 72

Customer Experience Chief Customer Officer Call Center Customer Focused 72

ShepHyken

DECEMBER 19, 2017

How would you like a perfect way to reach your customers and keep their attention?  &lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;&lt;/span&gt; Personalizing the customer experience is a hot topic.

Marketing 74

Marketing Meeting Customer Experience Tools 74

ShepHyken

DECEMBER 12, 2017

How can I better understand my customers? This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How can I personalize customers’ sales? Why is personalization so important to customers? Will AI replace humans? Why do I need to be using AI?

Call Center 81

Call Center Interaction Sales Loyalty 81

Oracle

APRIL 19, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. The first of my three is Net Promoter Score. Those are my three metrics for you: Net Promoter Score, customer loyalty, and employee satisfaction. Super simple, “would you recommend us to a friend?”

Metrics 84

Metrics Net Promoter Score Customer Experience Measurement 84

ShepHyken

FEBRUARY 27, 2018

Are your brand and culture clearly defined? . . <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?</span>& Is my brand clearly defined? How can I better lead my employees?

Culture 72

Culture Policies Brands Leadership 72

Lithium

MAY 29, 2018

My Case Portal” back on profile page. Change of background for highlighted messages. "My Coming soon: Adding in a Top contributors component. Styling to highlight when you have kudoed a post. Editing component “Images not loading” in Profile Page. Fix for User profile page member (banner) image upload fixed. Review profile page components.

Feedback 40

Feedback 40

Lithium

MAY 29, 2018

My Case Portal” back on profile page. Change of background for highlighted messages. "My Coming soon: Adding in a Top contributors component. Styling to highlight when you have kudoed a post. Editing component “Images not loading” in Profile Page. Fix for User profile page member (banner) image upload fixed. Review profile page components.

Feedback 40

Feedback 40

Lithium

MAY 29, 2018

My Case Portal” back on profile page. Change of background for highlighted messages. "My Coming soon: Adding in a Top contributors component. Styling to highlight when you have kudoed a post. Editing component “Images not loading” in Profile Page. Fix for User profile page member (banner) image upload fixed. Review profile page components.

Feedback 40

Feedback 40

ShepHyken

DECEMBER 26, 2017

&lt;span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”&gt;?&lt;/span&gt; This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How strong is my personal brand?

Social Media 69

Social Media Brands Strategy Marketing 69

Oracle

OCTOBER 5, 2018

Get the latest content by bookmarking smartercx.com/unforgettable. Today we’re going to talk about one of my favorite concepts, and that is starting over. Now, one of my very favorite restaurants in the entire world is in St. Hi, Shep Hyken here, customer service and experience expert.

Interaction 46

Interaction Customer Experience Meeting Strategy 46

SurveySparrow

MARCH 5, 2020

I started bookmarking the ones I thought were worthy right away. In this article, I discuss my best 10 picks from the lot and my take on them. If I’m feeling blocked, lacking energy, or just off my game, going for a run (or any kind of exercising) gets me clear, focused and energized. Processes that many swear by.

Tips 108

Tips Exercises Sports Social Media 108

Oracle

AUGUST 10, 2018

Get the latest content by bookmarking smartercx.com/unforgettable. So, I took my kids to McDonald’s for breakfast, and the woman who took our order was extremely friendly. She even told my kids what they were going to order for breakfast. Now, my kids were amazed. How could she possibly know? Well, it’s easy.

Customer Experience 42

Customer Experience Brands Interaction Company 42

Myra Golden

JANUARY 2, 2018

Scroll on down if my book list doesn’t interest you. My ego won’t be bruised. . I read voraciously, on planes, in between conference calls, while onions saute and in the spring and summer, on my patio. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books.

Conference 40

Conference Travel System Customer Service 40

Oracle

AUGUST 31, 2018

Get the latest content by bookmarking smartercx.com/unforgettable. My salesperson said to me when I bought the car, “The only reason you’ll come back here is to buy a new car.” But, you don’t have to be a big company like Amazon. ” Now that’s convenient.

Hotels 52

Hotels Video Customer Experience Customer Service 52

Experience Investigators by 360Connext

FEBRUARY 11, 2015

My family and I were in a car accident, leading to months of healing for me. My favorite part of my job is sharing, teaching, writing and speaking. Viusit and bookmark CXWebinar.com to keep up! I wish I could say it was a well-oiled machine, but we’re a growing company and I do most of the writing. Or what wall.

Marketing 110

Marketing Social Media eBook Infographics 110

Oracle

DECEMBER 21, 2018

Get the latest content by bookmarking smartercx.com/unforgettable. Here is my question today: Can you dare to rethink the way things have always been done? The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.

Leadership 56

Leadership Customer Experience Loyalty Examples 56

Oracle

MARCH 15, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. Every organization is different, every industry is different, every geography is different, and my role, personally, is to never stop learning. It is more important to learn everything than it is to know everything— at least when it comes to customer experience.

Customer Experience 49

Customer Experience Customer Centricity Banking Customer Experience Professionals 49

Helen Dewdney

DECEMBER 8, 2022

Jo Blood buys her sister piles of books second-hand and then finds a special pin or bookmark to go with them. My storytelling channel will give you some ideas. For example, take a Kilner jar in pottery or glass and a glittery glue stick, decorate and write the person’s name on it. Hand sew a motif onto a scarf. Buy cheaply.

How To 39

How To Consumers Banking Retail 39

Oracle

JUNE 14, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. I actually dream of a day in the future when my two-and-a-half-year-old daughter won’t have to waste any time because everything will be personalized. The point is we all need to start thinking about our data, about personalization.

Customer Experience 49

Customer Experience Airlines Customers Meeting 49

LiveChat

MAY 30, 2017

Here are six strategies that I have learned from the top Quora Authors and which has proved useful for generating a lot of leads for my company. For instance, I bookmark the relevant questions and answer them on every Monday morning. In my experience even if this ratio is 5:1, it makes a good question.

How To 43

How To Return on Investment Strategy Marketing 43

Oracle

AUGUST 3, 2018

Get the latest content by bookmarking smartercx.com/unforgettable. I was able to purchase my ticket and check-in online. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence. Welcome to episode one, featuring Shep Hyken.

Airlines 40

Airlines Online Experience Customer Experience Connections 40

Oracle

JUNE 7, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. My husband and I are looking for a new refrigerator. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , Ian Golding , and Blake Morgan to spotlight modern customer experience excellence. Watch More: Prefer to read?

Retail 40

Retail Video Trends Social Media 40

Oracle

MAY 31, 2019

Get the latest content by bookmarking smartercx.com/unforgettable. One of my favorite examples of customer centered design comes from Shake Shack. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , Ian Golding , and Blake Morgan to spotlight modern customer experience excellence.

Customer Centricity 45

Customer Centricity Feedback Customer Focused Customers 45