Gainsight

MARCH 8, 2022

Gather Insights and Conversation Capture with Zoom and Gong Integrations. Enter: Gainsight’s newest integrations with Gong and Zoom, two tools that CSMs rely on daily to support their productivity and growth of the company. Customer Success Qualified Leads is that solution. . CSMs build one-to-many relationships.

NPS 98

NPS Effort Score Leadership Sales 98

SuiteCX

FEBRUARY 18, 2021

Zoom brainstorming is simply not a thing. Still, Zoom didn’t make it easy to see what was on the board, and honestly it took up a lot of space in my office. New tools such as Miro and Zoom allow us to replace the traditional workshop with a virtual experience that quite frankly improves the work process.

Customer Journeys 147

Customer Journeys Conference Banking Fashion 147

Integrity Solutions

MARCH 20, 2020

At Integrity, we’ve had several company-wide video meetings over the past week. For these meetings, we use Zoom. Zoom enables meetings of either one-to-one or up to 100 people with seamless functionality like video or screensharing, recording, breakout rooms, chat, and polls. The energy was palpable. Togetherness.

Training 94

Training Travel Healthcare Video 94

Lithium

SEPTEMBER 7, 2021

Brandwatch listening integration The Brandwatch listening integration for Khoros Care lets you quickly and easily ingest posts from the Brandwatch social listening platform into Response. "Do Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars.

Social Media 52

Social Media Metrics Video ROI 52

Lithium

AUGUST 3, 2021

Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrating Events with Zoom enables community members to join the Zoom meetings and webinars directly from the community. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

CSM Magazine

MAY 24, 2023

Claude’s integration with the Zoom platform allows contact center agents to seamlessly transition from AI-assisted interactions to live video calls. The AI is integrated with various platforms, providing users with access to relevant information. Claude’s AI is designed with safety and privacy in mind.

Contact Center 52

Contact Center Virtual Agent Exceptional Customer Service Video 52

QuestionPro Audience

AUGUST 4, 2022

Let’s take conditional logic, this feature allows you to use your survey as a tool for validating the experiences of certain groups in your study, thus improving the integrity of your results. . Respondents can view and answer your questions conveniently without pinching out or zooming in on the form.

Survey 195

Survey How To Groups Study 195

BirdEye

MAY 26, 2023

This appointment scheduling tool includes secure messaging, online billing, customizable intake forms and templates, and can integrate with third-party calendars. Zoom for Healthcare Zoom is a mainstream, popular video conferencing platform that also ensures HIPAA compliance. It’s designed to ensure maximum patient engagement.

Software 98

Software Healthcare Guidelines Insurance 98

SurveySparrow

DECEMBER 23, 2021

The Microsoft Teams app directory is the best place to find apps and integrations that connect with Microsoft Teams. In this article, we’ve got 20 of the best Microsoft Teams apps and integrations to enable productive teamwork in Microsoft Teams. You can use the Zoom app to manage all your Zoom meetings right within Microsoft Teams.

Video 52

Video e-support Meeting Survey 52

Lithium

OCTOBER 14, 2021

Zoom integration in Community events. We know you’ve probably been on Zoom quite a bit in the past 18 months (so have we!) and now we’re bringing the power of Zoom to community events. Community Events on the Khoros platform just hit a new level.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Wootric CX Blog

JUNE 1, 2020

Picture Sophie, an Accounting Manager who uses the free version of Zoom to chat with her brother in Spain. She prefers Zoom over Skype, so she recommends it at work. Eventually, other departments try Zoom and it gains company-wide adoption. Think Zoom, Slack, Hubspot, and Atlassian. What does this look like?

Customer Experience 104

Customer Experience User Experience Touchpoint Metrics 104

SurveySensum

NOVEMBER 16, 2023

Brand Example EmbedSocial seamlessly integrates feedback button surveys into its website. Brand Example Zoom, a well-known brand, uses this strategy. When users cancel the Zoom subscription, an exit intent survey appears. This survey typically asks questions like, “Why are you canceling the subscription?”

Feedback 52

Feedback Strategy Social Media Survey 52

delighted

DECEMBER 8, 2021

Put your Delighted customer experience program on autopilot with 6 new integrations, all geared towards automating key aspects of the experience management process. These free integrations help you send surveys at just the right moment and get richer customer insights for your team, freeing you up to take action.

Feedback 77

Feedback Survey Omni-Channel Touchpoint 77

2020 Research

MARCH 30, 2022

The Sim Center recreates a fully equipped hospital room with one-way viewing, collaboration space, high-specification recording (such as Pan Tilt Zoom cameras), and data capture technology to deliver one of the most comprehensive and effective simulation study experiences in the market. Want to Learn More?

Hospitality 52

Hospitality Healthcare Consulting Study 52

WorkOutLoud

JANUARY 19, 2021

We start with a comprehensive collaboration platform with features that you would expect such as sharing, posting, integrating, notifying, connecting, following, and instant messaging to name a few.

Connections 52

Connections Advertising CRM Customers 52

Gainsight

JUNE 10, 2021

One newly innovated and changed tool that emerged as a part of the customer journey was Zoom. Gainsight now has an integrated the app’s launch within the Zoom platform. Next, Maksim shared the new integrations with Gong. They also can identify both risks and opportunities to help drive better retention and more.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Wootric CX Blog

JANUARY 6, 2021

Guided by input from our customers, we invested in omni-channel feedback collection, AI-driven customer journey analytics, and native integrations with the modern tech stack — all the while staying true to the flexible, lightweight, user-centric approach to CX improvement that businesses expect from Wootric. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

Lithium

NOVEMBER 2, 2021

Zoom Integration Overview Find out how Khoros' unique integration with Zoom into our Community Events helps communities recapture some of the great engagement in a world of more virtual events. Communities. Webinars & Events Some event areas are limited to Khoros customers only.

Self Service 52

Self Service Chatbots ROI Innovation 52

Integrity Solutions

OCTOBER 2, 2020

The sales teams that adapt their virtual selling skills – over Zoom and other platforms – are coming out on top. The post Virtual Selling Assessment appeared first on Integrity Solutions. Virtual selling strategies and techniques are in some ways similar to F2F selling, and in other ways quite different.

Sales 57

Sales Strategy 57

Comm100

MAY 16, 2023

The default security and privacy settings of Zoom and other video conferencing tools have often been exploited by hackers to spy on teachers and students. It’s essentially built on five criteria: security, processing integrity, confidentiality, availability of services, and privacy of data.

Chatbots 190

Chatbots Software Financial Tools 190

WorkOutLoud

JANUARY 23, 2021

This means, simple to create and manage, integrated experience from registration to participation, and analytics and insights that help your organization improve. Integrated eCommerce for pay-to-participate events or sessions. Integrated landing page. CRM integration. Simple and easy to use for the customer.

Ecommerce 52

Ecommerce CRM Analytics Groups 52

Interactions

APRIL 8, 2021

Next, find a technology partner that can work with your brand in a solution-oriented approach to create a holistic integration. All channels should be integrated into the same backend systems to ensure cohesion. Zoom out to see root causes of problems. You may hear this referred to as omnichannel.

Customer Journeys 62

Customer Journeys Social Media Exercises Measurement 62

natero

SEPTEMBER 19, 2018

Natero connects with a long list of popular business apps , and we're excited to announce our newest batch of native integrations! Zoom, Aircall, JitBit, and Netsuite are some of the latest sources of customer data for our ever-expanding Customer Success software platform.

Software 61

Software Customer Success Connections Data 61

Lithium

JULY 5, 2022

TikTok available for all Care users All Care instances can now be connected to TikTok without the need to contact our Support team to enable the integration. TikTok automatically appears as an available source at Care Settings > Source Integrations. Khoros Care Feature Updates. Additional channels in Raw Author export - Including.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

CSM Magazine

SEPTEMBER 4, 2023

We’re talking about the kind of integration you’d expect from an Apple ecosystem, bridging the online and offline seamlessly. The Emergence of Video and AR Video communication is no longer just your standard Zoom meeting. The Quiet Efficiency of Chatbots Next, let’s shed some light on the chatbots.

Communication 52

Communication Innovation Chatbots Video 52

CSM Magazine

MARCH 12, 2021

2: Zoom for Video Conferences. Zoom’s popularity exploded in recent years, and it’s now become an everyday go-to tool for video conference calls. A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. Touch base with colleagues via Zoom.

Tools 52

Tools Multi-Channel Conference Video 52

Lumoa

AUGUST 23, 2021

Therefore, integrating video content can provide customers with a better taste of a company’s digital persona. Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. For example, strong platform integrations into your existing stack should make it easier for team members to use visual, AR and more – without needing to think about. Consider how the provider will reduce the barriers to adoption.

Engagement 109

Engagement Self Service Video Culture 109

Kustomer

MAY 21, 2020

At Kustomer, we design features based on customer needs, so it’s always been a normal part of my work to be on Zoom calls with users from all across the globe. Certain integrations become more important. Now, however, I typically talk to people who are calling from their kitchen tables or tucked into corners of bedrooms.

User Experience 52

User Experience Feedback Communication Tools 52

Uniphore

JANUARY 25, 2022

Post-2020 could easily be called the start of the Zoom Era. Those playing catchup are scrambling to integrate now-mature IT and CX implementations into their tech stacks. Gartner lists data fabric—a flexible, easily accessible integration of disparate data sources—as it’s no. Video will be Preferred CX Platform.

Healthcare 130

Healthcare Video Banking Contact Center 130

Lumoa

FEBRUARY 28, 2023

In this post, you’ll learn why customer feedback is integral to your business’s success. But when you zoom out and think about your customers’ experiences as a whole, you’ll see some common elements: the channels they use to purchase your products, the ways they contact your support team, and the systems they interact with.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. Freemium works for Zoom as well!

Self Service 52

Self Service Software e-support Customer Retention 52

ChurnZero

MAY 18, 2023

CS teams have the option to use the tool’s pre-loaded AI prompts or create their own to instantly synthesize customer data, conduct research, draft communications and templates, and generate strategies. CS AI is integrated right into user workflows.

CRM 52

CRM Meeting Training Data 52

Talkdesk

DECEMBER 23, 2020

Talkdesk CX Cloud™ is the market-leading, secure client banking solution designed to integrate every client engagement across channels and lines of business. For some banks and lenders, the contact center replaces the retail footprint, left by the closure of branches.

Banking 126

Banking Contact Center Insurance Self Service 126

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience Management 60

Customer Experience Management Customer Journeys Customer Experience Management 60

SurveySensum

OCTOBER 6, 2023

In-app surveys are a user feedback collection method that is integrated directly within a mobile application or software. Take this example of an exit in-app survey by Zoom. When a customer cancels their subscription with Zoom, Zoom sends them a pop-up survey to ask the reason for their cancelation.

Feedback 52

Feedback Social Media Survey Abandon Rate 52

Vonage

JANUARY 30, 2019

Zooming out from just the issue around channel orchestration is the broader challenge of knitting together journeys, workflow and data. Regardless of how this is technically enabled, having the vision and insistence on achieving effective integration that supports low effort, personalised customer outcomes increasingly matters.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228