Uniphore

JUNE 7, 2021

In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system.

Call Center 147

Call Center Self Service Average Handle Time Contact Center 147

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Path Insights. Prescriptive Insights.

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

2020 Research

AUGUST 3, 2023

Sago’s recent webinar, Back-to-School Tech & Trends: The Power of Influencers and Omnichannel Dynamics, delves into the fascinating world of back-to-school technology trends and the results from a recent survey of American and Canadian back-to-school shoppers. Here are four of the eight key takeaways from the webinar.

Omni-Channel 52

Omni-Channel Trends Apparel Social Media 52

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Experience Investigators by 360Connext

JUNE 22, 2021

Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Ask for input – don’t just offer training or webinars that are solely product-centered. They just leave.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ClientSuccess

SEPTEMBER 7, 2022

In the world of customer reporting, CSMs can bucket customer metrics into a few different categories: Sentiment-based data points help CSMs keep tabs on how customer contacts and accounts feel about a product, service, or even the customer team assisting them in their relationship. eBook: Ultimate Guide to Customer Success Metrics.

Company 89

Company Ecommerce Metrics eBook 89

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? How have things differed by category?

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? How have things differed by category?

Gamification 52

Gamification Study Healthcare Groups 52

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 127

Feedback How To Social Media Measurement 127

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 125

Feedback How To Social Media Measurement 125

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Webinars & Events Some event areas are limited to Khoros customers only. Let users perform moderator tasks (Category Expert?) - Insights?

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Alida

JULY 13, 2017

Well-established retailers and brands such as Johnson & Johnson, Home Depot, Walmart, Disney, Google and Intel have all leveraged the research and insight of Stephens to understand exactly how mega-trends in demographics, economics, technology, and media are fundamentally transforming the consumer-brand relationship.

Retail 100

Retail Competitive Advantage Trends Consumers 100

Lithium

SEPTEMBER 7, 2021

We're proud to be named among the top social suites providers with the highest score in the strategy category. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Hello, everyone! Don't forget Khoros Engage is this month!

Social Media 52

Social Media Metrics Video ROI 52

NICE inContact

AUGUST 28, 2019

Customer surveys are invaluable, as “hearing it straight from the source” not only provides unique insights, but also makes customers feel heard, engaged, and appreciated. Additionally, the discovery capabilities in an analytics solution will lead you to new insights that you can then add into your customer feedback survey.

Survey 139

Survey Contact Center Net Promoter Score Omni-Channel 139

Comm100

FEBRUARY 10, 2022

So, research and source the best data-driven tools to secure actionable insights about your target audience. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity. These insights will inform you about your target buyer’s preferences and help customize their shopping experience.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Confirmit

APRIL 18, 2019

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will tackle this problem head on. She’ll cover ways to identify sources of insight that don’t involve sending yet more surveys to customers, helping to overcome dwindling response rates. Voice of the Customer Webinars.

Survey 45

Survey Analytics Innovation Feedback 45

GetFeedback

DECEMBER 2, 2019

If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. . One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Playvox

FEBRUARY 27, 2024

fall into the “engaged” category. The Future of Workforce Engagement: AI is the New Black Generative AI and machine learning provide companies with the ability to analyze vast amounts of data and generate insights, allowing them to make data-driven decisions that align with their strategic objectives.

Engagement 73

Engagement Contact Center How To Employee Engagement 73

SurveySparrow

DECEMBER 8, 2023

Here are five primary categories that govern the lead hierarchy: 1. Webinars and Events Hosting webinars or participating in industry events allows you to showcase your expertise. Show Off Your Expertise Strut your stuff in real-time: Engage with your audience through webinars and events. Not all leads are created equal.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Measurement 76

Measurement How To Analysis Customer Success 76

Maru Group

APRIL 8, 2020

We demonstrated this in a recent webinar in which we shared research conducted with 800 chronic pain patients in the US. In the case of chronic pain, the addition of this emotional layer created a much clearer picture of the category and highlighted an enormous opportunity for brands in this space.

Management 52

Management Conference Travel Innovation 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers.

Resources 52

Resources Handbook eBook Government 52

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Measurement 72

Measurement How To Analysis Customer Success 72

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. How to measure customer engagement A straightforward way to gain insight and measure customer engagement is to simply ask customers for feedback.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Up Your Service

MARCH 8, 2018

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. May the rest of 2018 be full of terrific experiences and insights for us all. PS: Join us in our upcoming complimentary webinars. With our appreciation and best wishes!

Customer Service 60

Customer Service Customers Customer Experience Industry 60

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. Today’s sellers need deeper, faster, more personalized data and insight, as well as the right tools to foster engagement and relationship building.

B2B 59

B2B Sales CRM Video 59

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Analysis 70

Optimove

APRIL 11, 2019

On a practical level, the marketer’s job is to back the customer’s context to deliver cycles of real-time, insight-driven interactions. That said, brands encounter significant barriers on their way to customer centricity, such as gaps in customer data accessibility and the ability to take insight-based actions.

Engagement 56

Engagement Marketing Customer Experience Customer Centricity 56

SurveySparrow

JULY 19, 2023

The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. They can provide information on areas of your operation that can be enhanced, areas where you excel, and insights into what your competitors are doing right or wrong. Understanding your customers is critical for business success.

Feedback 52

Feedback Survey Loyalty Programs Customers 52

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. LinkedIn real estate groups LinkedIn offers a variety of real estate-specific groups where professionals can network, share insights, and learn from one another.

Social Media 59

Social Media Tips Sales Advertising 59

Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. Marketing and product teams may have different perceptions of what’s an important insight. All of this has an impact on your chat analytics and reporting. Sign up for our newsletter.

Report 83

Report Analytics eBook Data 83

Lithium

MAY 4, 2021

Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories. 5 Reasons Why Khoros CX Insights Matter : Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide.

Conference 52

Conference Analytics Social Media Roadmap 52

Gainsight

FEBRUARY 1, 2023

But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Let’s break down this multi-channel approach into three categories. So sit back, relax, and get ready to learn how to turn those product skeptics into evangelists.

Multi-Channel 52

Multi-Channel Customer Success ROI Customer Retention 52

Thematic

SEPTEMBER 12, 2021

A study by Bain & Company of online customer loyalty found that loyal customers are “more willing to expand their purchasing into new categories.” Deeper insight into customer needs, goals and challenges. The insights revealed that LinkedIn’s search functionality has a big impact on their NPS. “It

Metrics 117

Metrics Analytics Feedback Effort Score 117

NetBase

JANUARY 8, 2019

And unfortunately, there are lots of fake news sources out there, telling brands things they want to hear and offering just enough insight to make it seem believable. Build-A-Bear shows what can happen when insight isn’t on-point. It helps brands capture relevant insight, while zooming past the distracting noise.

Social Media 91

Social Media Analysis Brands Measurement 91

Gainsight

MAY 3, 2020

During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Customer Success Teams : CS can bring in their unique customer insights to the data: Customer Context: Layering Customer Insights upon Product Data. Traditional Factors. New Factors to consider.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

Alliance by IFS

MAY 20, 2019

It outlines the benefits of emerging technology categories in field service management: IoT and Big Data. Check out our recent webinar “ A Practical Approach to IoT in Field Service “ to learn more about how to best integrate IoT into your organization. AI, Machine Learning, and AR Accelerate Service Insights.

Technology 87

Technology Management Software Analysis 87