Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “Joel is a force to have on board.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?

CRM 40

CRM Innovation Technology Customer Service 40

CSM Magazine

JANUARY 19, 2023

However, many company owners ignore market research to save money and make quicker choices. Keep reading to find out if market research guarantees success. If no one wants your brand’s product, you can trust you will struggle to build a loyal social media audience, generate clicks to your website, and secure product sales.

Marketing 52

Marketing Social Media Competitive Advantage Financial 52

CSM Magazine

DECEMBER 19, 2022

In the contemporary business landscape, digital marketing and customer service teams function in close integration to achieve the company’s goals. Digital marketing is concerned with building an online presence for your client’s business, while customer service is about building their relationship with the company.

Customer Service 52

Customer Service Marketing Social Media Ecommerce 52

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. Often, this falls into the marketing and/or sales departments. At the heart of business growth is a marketing and sales strategy.

Customer Service 58

Customer Service Loyalty Programs Loyalty Customer Service Training 58

CSM Magazine

JULY 29, 2021

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. Its greatest invention is the skim engine that allows firms to analyse their competitors, gather data about customers, and monitor the markets. The last company on this list is based in Montreal, Canada.

Social Media 98

Social Media Financial Consulting Analytics 98

CSM Magazine

FEBRUARY 8, 2024

Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact centre solution that will enable them to give their customers a tailored experience that really does meet their needs.” To find our more about Cirrus visit [link].

Omni-Channel 52

Omni-Channel Innovation Communication Customer relationships 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. Use customer data to tailor your marketing messages, offer personalized recommendations, and create customized promotions and offers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

DECEMBER 13, 2021

As the first Voicebot customer for CM.com in the UK, VIVID is a true innovator in its sector. VIVID manages approximately 32,000 homes and has around 72,000 customers – a mixture of tenants, lease holders, and garage renters. More information: www.cm.com.

Chatbots 52

Chatbots Omni-Channel Innovation Comparison 52

Team Support

OCTOBER 28, 2020

Traditionally, while support teams knew of the customer through ticket interactions, the sales team knew of the customer through their sales engagements, and product teams typically knew nothing about the customers—and focused only on what needed to be built, without considering how customers were using their technology.

Customer relationships 45

Customer relationships Company B2B B2C 45

CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. This method is not just about sales; it’s an opportunity to provide value, gather feedback, and build lasting relationships. In addition, outbound voice communication is not only about sales.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

CSM Magazine

FEBRUARY 20, 2020

The parameters of what constitutes a great marketing campaign have changed enormously over the decades, once upon a time it was sales figures alone that caused a stir amongst the internal management teams. What are some of the most innovative or successful marketing campaigns in recent years? Google/Zappos Cupcake ambush.

Marketing 52

Marketing Brands Effort Score Insurance 52

One Millimeter Mindset

OCTOBER 8, 2018

Think about an over-dependence on cold calling, marketing automation and running around networking events throwing business cards at everything. Or, do we send subscriptions to blogs and magazines, or for services, they never signed up for? After all, the customer’s future solidly is in the hands of post sale teams.

Engagement 74

Engagement Customer Experience Sales Customers 74

Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

Customer Care 94

Customer Care Contact Center Government Healthcare 94

BirdEye

MAY 15, 2023

But creating such a plan isn’t easy — it requires knowledge of marketing techniques, research into customer behavior, and understanding how people interact with brands. Think about what innovations you’re introducing or consumer problems you’re uniquely positioned to solve. That’ll help you stay ahead of your competition, too.

Brands 98

Brands Strategy Social Media Communication 98

CSM Magazine

OCTOBER 7, 2021

The increased focus on channel enablement aligns with the booming Contact Center as a Service (CCaaS) market, which Gartner projects reaching $17.9 Led by Kacey Kemmerer, VP Sales and Channels, the program benefits from the experience of Rosemary Cormican, appointed as director of channels America earlier in the year.

Contact Center 52

Contact Center Marketing Leadership Healthcare 52

Gainsight

JUNE 2, 2022

He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. Erica Schultz and Roger Scott from Confluent Talk Go-to-Market Strategies. And Confluent is innovating a new category of data infrastructure. His approach to technology, business, and community is inspiring. via GIPHY.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

CSM Magazine

FEBRUARY 17, 2020

For sales, press 2…” This system – which has existed since the 1970s and is (sadly) still in use today – was never meant to provide great customer service. New technology and innovative solutions have allowed customer service departments across industries to improve dramatically. Your call is important to us.

Customer Service 83

Customer Service Multi-Channel Telecommunications Chatbots 83

Second to None

AUGUST 30, 2018

Ryan is the Vice President of Strategy and Marketing Services for Elevation Marketing. It’s easy to forget the important role your employees play in enhancing sales and attracting new customers, but when you nurture loyalty in the people that work for you, you’ll start to see some incredible benefits for everyone involved.

Social Media 94

Social Media Loyalty Advertising Feedback 94

CSM Magazine

FEBRUARY 16, 2024

With representatives from catch-all customer support centers to sales and marketing experts, there will be plenty of opportunities for visitors to find tools that can be used in their businesses. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

CSM Magazine

FEBRUARY 9, 2021

Predictions for the property market in the coming year vary widely. According to homeowner and ‘buyhavioural’ data agency TwentyCi, the residential property market is at levels not seen for a decade and the market continues to enjoy a ‘ post pandemic surge ’. Abbie Heslop at EBI.AI About the Author.

Self Service 59

Self Service Marketing Competitive Advantage Automotive 59

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Customer Guru

AUGUST 21, 2018

Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. Marketing and thought leadership programs. Mark is a strong believer in establishing loyalty to the forefront as a critical marketing strategy.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. With 5G speeds driving the growth of new MR products, the global AR/VR market is forecast to reach $18.8 Targeted Marketing. billion in 2020. Real Estate. About the Author.

Trends 52

Trends Tourism Wireless Travel 52

SurveySparrow

OCTOBER 13, 2023

You see, it’s not just a one-time event but an ongoing conversation between your business and its environment, enabling you to adapt swiftly, innovate effectively, and meet the ever-changing demands of your audience. Many advanced tools are available in the market when it comes to data collection. Adaptation: The loop adapts.

Feedback 52

Feedback Examples Social Media e-support 52

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Talkdesk

DECEMBER 6, 2017

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. The challenge for many businesses trying to efficiently deliver in-person sales and support is cost and scale. Read the full article in Opentalk Magazine by clicking the image below.

Customer relationships 40

Customer relationships Customer Voice Contact Center Management 40

ClearAction

FEBRUARY 25, 2013

Is Your Marketing Organization Ready to Change its MO? It can sometimes be difficult to determine whether your company is ready to implement Marketing Operations. It leverages a strong front-end infrastructure to reinforce marketing strategy and back-end programs and tactics. My company has a significant marketing budget.

Marketing 54

Marketing ROI Government Metrics 54

CSM Magazine

FEBRUARY 15, 2019

Are you thinking about starting an omnichannel marketing campaign, but you’re not quite sure how to do it? In this article I’ll take a closer look, so you can effectively start an omnichannel marketing campaign and see why this useful method brings so much success to businesses around the world.

Omni-Channel 40

Omni-Channel Marketing How To Case Study 40

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. With Oracle EPM, stadiums are not just venues but dynamic ecosystems capable of adapting to the rapid changes of today’s market. The result? The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Oracle

NOVEMBER 5, 2018

Hear success stories from peers in your industry that are using Oracle CX Cloud to differentiate, innovate, and drive meaningful business results. Agenda includes: Inspirational Keynote: “Create Tomorrow, Today” : Igor Beuker , speaker and publicist on emerging trends in marketing, media, and innovation.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

CSM Magazine

JULY 17, 2023

Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability. The dashboards give a live snapshot of business performance so are ideally suited for display on a large screen in the office.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. For e-commerce businesses, it’s like harnessing the ever-changing winds of the market and navigating through them.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. Due to technology and digital marketing changes, businesses always need to be on the lookout for the best opportunities to connect with their customers.

Customer Engagement 10

Customer Engagement Sales Engagement Innovation 10

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. High engagement aids brand awareness and market positioning. Henry Spitzer, is VP of of Sales at Lusha.

Brands 98

Brands How To Advertising B2C 98