Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. How Much Is Employee Disengagement Costing Your Contact Center? Demanding callers.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Experience Investigators by 360Connext

APRIL 23, 2024

It’s time to make your case. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey. Ideally, being a CX leader means knowing what is most valuable in your organization first. For now, let’s help you make your case. And tracking that happiness?

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

TechSee

MARCH 11, 2024

In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Below are five questions that will help you better define your objectives and identify the right partner for your needs.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

Team Support

NOVEMBER 15, 2023

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Level 1 customer support consists of staff who have a foundational knowledge of products and services.

Knowledge Base 105

Knowledge Base Leadership eBook System 105

Totango

FEBRUARY 23, 2024

You want that customer to stay with you a long time and potentially become a repeat buyer or an advocate to bring more prospects into the top of your funnel.” These results should be the North Star that brings your marketing, customer success, and even your sales team together ,” Karen explained.

Chief Customer Officer 92

Chief Customer Officer Customer Centricity Metrics CRM 92

Clarivate

APRIL 3, 2024

Facilitating knowledge transfer As the baby boom generation exits the workforce, how will organizations transfer their knowledge to younger colleagues? Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

Steve DiGioia

JULY 10, 2023

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. You watch them grow and learn, and finally, they’re ready to take on the world on their own. Well, at least that’s the plan. Of course, we do.

Training 130

Training Resources Course Loyalty 130

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you. Well, at least, we tried.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Team Support

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. This builds trust and a sense of confidence in the organization.

Self Service 52

Self Service Knowledge Base Resources Technology 52

SAP Customer Experience

SEPTEMBER 29, 2023

The SAP Customer Experience ecosystem is growing and so are the experts sharing their knowledge back to the community. These tags will display your blog posts on the right community pages. To make sure these blog posts reach the right audience, you should use the SAP Managed Tags. What are.

Customer Experience 76

Customer Experience How To Customers Management 76

Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. What is Shopify Telephone Support?

e-support 95

e-support Net Promoter Score Training Tips 95

Gainsight

APRIL 12, 2024

From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. But how do you ensure that your customers not only get on board with your product but also leverage it to its full potential? Your IDs or CSMs? Maybe both?

Customer Success 52

Customer Success Management Effort Score Training 52

Joe Rawlinson

MAY 15, 2023

Starting your own business can be an exciting and fulfilling experience. Keep reading to learn more about essential business concepts and strategies that will help propel your business forward. Keep reading to learn more about essential business concepts and strategies that will help propel your business forward.

Tips 78

Tips Financial Social Media Roadmap 78

AWS Machine Learning

APRIL 18, 2024

.” – Jackie Rocca, VP Product, AI at Slack Foundation models in SageMaker JumpStart SageMaker JumpStart is a machine learning (ML) hub that can help accelerate your ML journey. Pretrained models are fully customizable for your use case with your data, and you can effortlessly deploy them into production with the user interface or SDK.

Multi-Channel 103

Multi-Channel Sports Strategy Data 103

AWS Machine Learning

MAY 9, 2024

For organizations to be successful in their generative AI journey, there is growing importance for coordinated collaboration across lines of businesses and technical teams. Encourage knowledge sharing, establish a knowledge repository, and facilitate cross-functional projects to maximize the impact of AI/ML initiatives.

Government 91

Government Policies Guidelines Leadership 91

Optimove

NOVEMBER 23, 2023

Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert! Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights!

Knowledge Base 52

Knowledge Base Video Course Resources 52

Pretium Solutions

NOVEMBER 2, 2023

Why your business is missing out if you are not using an accountant We regularly meet business owners who have “saved money” by not using an accountant for their business. We understand that you know your business and you are very much the expert in what your business does.

Financial 59

Financial Government System Meeting 59

SurveySensum

MAY 6, 2024

Having a strong personal brand is necessary if you want to be recognized as an authority in your field. Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback. What are the plus points you think can overshadow your competitors?

Brands 52

Brands Strategy Social Media Video 52

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. You should also be able to view and manage your SLAs with your ticketing system.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Kustomer

JANUARY 7, 2024

It doesn’t mean Intercom is a bad solution, in fact we think it’s an adequate software with plenty of upside — but there may be other tools on the market that better align with your business requirements. As a result, the final price you have to pay is unpredictable and can increase rapidly as a business starts to grow.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

ShepHyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. True that every business prioritizes customer happiness, and it should, but it invariably begins with your employees first.

How To 125

How To Call Center Employee Engagement Resources 125

Circular Edge

FEBRUARY 26, 2024

There is a growing demand for highly skilled professionals with expertise in Medius, Accounts Payable (AP), SQL, Procurement, and Accounting. Tuff Shed manufactures & installs locally made storage buildings, garages, and cabin shells with domestic materials. Customer Benefits Customer was able to view the scenarios causing differences.

Advertising 40

Advertising Innovation Resources Customer Success 40

CSM Magazine

MARCH 1, 2024

Importance of Employee Training and Development Practical employee training and development programs are essential for any company because they help individuals grow, innovate, and be productive. To do this, you must carefully evaluate your workers’ current skills and determine their areas to improve.

Training 52

Training e-support Course Exercises 52

West Monroe

FEBRUARY 13, 2024

Could you share your thoughts on this evolution? Despite having a welcome message that outlines AI's capabilities and limitations, users sometimes struggle to get what they want due to a lack of knowledge on how to ask. Created with Lunacy Q&A Historically, sports have been analog experiences.

Sports 98

Sports Tourism Entertainment Technology 98

Magellan Solutions

MAY 6, 2024

As a business owner, you’re always looking for ways to streamline your operations and get more done with fewer resources. You’re probably curious about the different types of outsourcing that can benefit your company. Did you know that 24% of small businesses outsource to improve efficiency ? Let’s get started!

Resources 52

Resources Telecommunications Return on Investment Culture 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Always be listening, learning and growing.

Customer Success 102

Customer Success Tips Chief Customer Officer Leadership 102

Kustomer

SEPTEMBER 4, 2023

Training is typically considered a general, one-size-fits-all method to teaching employees something they all need to know without having to consider their individual knowledge and skills. Coaching typically comes after training, when the employee is equipped with the baseline knowledge and begins to do their job.

Customer Service 98

Customer Service Training Exercises Feedback 98

COPC

JUNE 9, 2023

By embracing these strategies, your business can maximize the benefits of AI and thrive in the rapidly evolving CX landscape. Webinar: Considerations for Navigating AI in CX Explore approaches to using artificial intelligence AI to service your customers. In the CX industry, these individuals are forecasters.

Industry 116

Industry Customer Experience Analytics Training 116

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0.

Leadership 59

Leadership Culture Competitive Advantage Study 59

Russel Lolacher

APRIL 20, 2021

Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. Ways to Better Engage Your Employees.

Engagement 122

Engagement Culture Entertainment Communication 122

Magellan Solutions

SEPTEMBER 18, 2023

When they work together, they can attract and keep customers, which is great for your organization’s success and making money. This shows how effective this strategy can be for growing a business. Telesales agents possess in-depth knowledge of offerings. In 2019, telemarketing calls alone had a success rate of 8.21%.

Strategy 98

Strategy Sales Training Call Center 98

Lithium

APRIL 26, 2022

He brings a wealth of knowledge and experience as a passionate community member throughout the years. Join us as we discuss: The growing availability of education in communities. Transparency of metrics and data across your organization and departments. ??. Apple Podcasts. Google Podcasts.

Metrics 97

Metrics Customer Engagement Communication Brands 97

CSM Magazine

OCTOBER 24, 2023

Have you been waiting for the day you can scale up your customer service operations without hassle? With the emergence of AI, your wait may be over. Further, it routes basic tasks to AI, enabling your enterprise to address customer queries efficiently. Moreover, we’ll delve into ChatInsight and how it improves customer service.

Chatbots 52

Chatbots Customer Service Knowledge Base Exceptional Customer Service 52

Team Support

DECEMBER 8, 2023

Is your company prepared to deliver exceptional post-sale customer support? Choosing the right software is critical to your company's success in this area. Right fit Before delving into the vast array of customer support software options, it's crucial to define your specific requirements.

Software 105

Software Omni-Channel Social Media Analytics 105

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Customer Journeys 102

Customer Journeys Software Report Customer Success 102

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. Launch Your First NPS Survey!

Analytics 52

Analytics NPS Banking Analysis 52

ChurnZero

SEPTEMBER 23, 2022

From “grow at all costs” to “grow sustainably”. If you were to get 100 CEOs in the room a few years ago and asked them a simple question, “What’s your top priority?” Frankly, companies spent too much money too quickly; it was grow at all costs. . Let’s take a walk down memory lane, shall we? They can’t. Efficiency.

Customer Success 98

Customer Success Customers Resources Customer Centricity 98