AskNicely

NOVEMBER 7, 2018

Win New Customers — Leverage word-of-mouth marketing to build strong acquisition campaigns and create brand loyalty through real-time customer feedback. Customer Feedback is the Key. Action and Automate Customer Feedback. It could be as simple as reaching out after you get a survey back. How to Create Customer Advocacy.

Feedback 150

Feedback Net Promoter Score Lifetime Customer NPS 150

SurveySparrow

NOVEMBER 30, 2023

Let me pose a question to you: Why do some surveys excel at extracting meaningful and valuable data effortlessly? We’ll deal with everything from its meaning to the best practices to follow while incorporating them into a survey. And again, questions aren’t just words on a survey. The key here is precision.

Survey 52

Survey Net Promoter Score Analysis Transportation 52

GetFeedback

AUGUST 7, 2019

With GetFeedback, you can capture real-time customer feedback and deliver better onsite service experiences. Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org.

Telecommunications 170

Telecommunications Transportation Survey Feedback 170

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

InMoment XI

SEPTEMBER 1, 2022

Deploy Microsurveys at Key Touchpoints: Get customer feedback in the moments that matter. Recover Customers Effectively. Drive Deep Relationships. Calculating the Value of Customer Retention Using Customer Lifetime Value (CLV).

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

Education Services Group

JANUARY 10, 2022

contribute to creating killer customer surveys no matter who owns the survey methodology in your organization. By following this list of dos and don’ts for customer survey best practices, Customer Success can create an effective and efficient customer feedback loop that benefits every team, company-wide.

Survey 52

Survey Customer Success Transportation Feedback 52

Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Are they happy?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Retently

MARCH 29, 2023

Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. He said that electric cars are the future of sustainable transportation. This car feels like the future for more reasons than just being all-electric.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

InMoment XI

AUGUST 2, 2022

A lot of people in the city don’t drive a car and instead use public transportation, but others that live in the country desperately need their vehicles to get to their jobs every day. Residence Environment and Location: Speaking of urban cities, where someone is located, whether urban or rural, plays a big role in someone’s preferences.

Advertising 295

Advertising Transportation Groups Analytics 295

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Social Media Government 98

Retently

APRIL 11, 2019

While customer satisfaction surveys are a great way to capture the brand sentiment, the truth is that like all business processes, they need to be fine-tuned to reach the right customer segment. But, what if the survey had a poor response rate of only 10%? Email surveys. Example of email NPS survey. Non-intrusive.

NPS 87

NPS Survey Multi-Channel Chatbots 87

Beyond Philosophy

AUGUST 20, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. It also means that you don’t get a representative sample of surveys. Moreover, the team found this across a wide range of domains, including the participant’s willingness to respond to sensitive questions in a survey.

Study 348

Study Transportation Survey Technology 348

SurveySparrow

APRIL 21, 2022

Customer feedback is the holy grail of customer experience. Feedback comes from perceptions, and perceptions can change or set over time. So any delays in asking for feedback will lessen its accuracy. The smiley terminal is one such feedback tool. A smiley feedback terminal has two types of hardware. The challenge?

Customer Insights 52

Customer Insights Transportation How To Self Service 52

Chattermill

OCTOBER 9, 2018

A Deep Dive into Surveys: Open Ended Vs. Close Ended. Feedback Collection. Survey questions come in two main varieties: open-ended and close-ended. Usabilla and Chattermill Survey Deep Dive. Survey questions come in two main varieties: open-ended and close-ended. Open-ended survey questions. by Sam Frampton.

Survey 60

Survey Net Promoter Score Transportation Effort Score 60

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Meeting 52

Meeting Survey Net Promoter Score How To 52

Survicate

SEPTEMBER 4, 2018

And when that negative feedback from users will eventually reach you, it will do so in the most natural way for the user, but the most dreadful for the company: Appstore ratings. To indeed keep ahead of them and build a reliable app, you have to look closely to the user feedback. User Feedback is crucial in mobile app development.

Survey 45

Survey Net Promoter Score Feedback Roadmap 45

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? If you keep analyzing your feedback but not knowing how to action it, this post is for you. Here are 3 places you can look for customer feedback to get actionable insights. Surveys such as NPS.

Examples 70

Examples Feedback How To NPS 70

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. ” – these are a few examples of questions you can find on a Customer Effort Score survey.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Customer Experience 136

Customer Experience Net Promoter Score Self Service Effort Score 136

Centercode

MAY 7, 2020

That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Trimble Transportation’s Alex Larsen knows that the way to his coworkers’ hearts is through their stomachs. When it comes to building surveys, Centercode’s Chris Rader says, “Yup.”

Tips 98

Tips Industry Transportation Conference 98

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. Integrated user feedback and monitoring provide visibility into customer queries, concerns, and sentiment.

Self Service 77

Self Service Virtual Agent Connections Contact Center 77

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Net Promoter Score 45

Net Promoter Score Survey Meeting How To 45

ReviewTrackers

MARCH 31, 2021

A 2017 Accenture survey showed that 44 percent of health insurance customers believe it to be important that their providers not just offer insurance packages but health advice as well. Our online reviews survey showed that 80 percent of consumers believe that a business cares more about them if management responds to their reviews.

Insurance 123

Insurance Customer Retention Industry How To 123

AskNicely

OCTOBER 8, 2018

Yet we all want the same thing from TriMet (the company whose buses, trains and streetcars are only part of what they offer in transportation): A safe commute to and from where ever we are going. They survey their riders – frequent and occasional- and ask for feedback. 306,532 Weekly Riders to Please. AskNicely can help.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 59

Customer Care Transportation Social Media Government 59

ijgolding

JUNE 21, 2017

Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such.

Customer Experience 181

Customer Experience Airlines Travel Transportation 181

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

SurveySparrow

JANUARY 18, 2024

With an intuitive interface, even people without technical expertise can quickly and effortlessly have their way around forms for surveys, registration, and more! SurveySparrow : For Conversational Forms and Surveys Having a chat with your customers is the best way to build trust. Routine surveys are boring, to be honest.

Healthcare 52

Healthcare Survey Hospitality Transportation 52

TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Optimize Logistics.

Innovation 109

Innovation Company Self Service Insurance 109

Beyond Philosophy

AUGUST 21, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. It also means that you don’t get a representative sample of surveys. Moreover, the team found this across a wide range of domains, including the participant’s willingness to respond to sensitive questions in a survey.

Transportation 179

Transportation Study Survey Technology 179

SurveySparrow

MAY 30, 2023

Transportation, agriculture, and so many other sectors have also jumped on the IoT bandwagon to streamline operations and improve efficiency. Don’t be afraid to experiment, refine, and fine-tune your visualizations based on feedback and insights. What is Big Data? Have you heard of SurveySparrow?

Data 52

Data How To Analytics Transportation 52

ReviewTrackers

MARCH 6, 2017

Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. 62 percent of survey respondents said they turn to online reviews as the first step to finding a new doctor. Software Advice ).

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Use feedback to your advantage. To understand your position on the market, as well as how your customers resonate with the services you provide, it is essential to engage with and learn from their feedback. ViiBE Blog. What is a contact center?

Contact Center 52

Contact Center Self Service Call Center Transportation 52

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . 3 major challenges Greyhound faced.

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

SurveySparrow

MAY 30, 2023

It allows the creation of decentralized applications (DApps) with AI capability that can be applied to various sectors, such as banking, healthcare, and transportation. SurveySparrow is a survey tool that lets you turn surveys into conversations. What is SurveySparrow?

Transportation 40

Transportation Financial Trends Analytics 40

Integrity Solutions

JULY 22, 2021

Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. In our survey, firms saying they coached 9 or more hours per manager per week – regardless of coaching effectiveness or quality – realize more than 12.6% We often associate “coach” with a sports analogy.

Sales 106

Sales Transportation Sports Study 106