The New Qualities for Customer Service Excellence
AUGUST 3, 2020
The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence? Many companies are and the pandemic has brought them into the spotlight. A few years ago I was prompted to question this of the local Swiss cable company Cablecom.