ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Oracle

OCTOBER 8, 2018

Such limited communication capabilities meant little support and flexibility, and less certainty for the tech, the dispatcher, or the customer about how long jobs would take or when a problem would be resolved. Workforce efficiency, business trends, and customer feedback—just to name a few—are now measured in real time.

Trends 207

Trends e-support Competitive Advantage Video 207

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

Feedback 81

Feedback Management Survey Tools 81

TechSee

MARCH 31, 2020

With so many people currently at home – whether on a voluntary or mandatory basis – customers are likely to experience more issues than usual and need far more support. Businesses also need to prepare for limited capacity – 40% of companies expect to be impacted by absenteesim, including in customer support departments.

e-support 145

e-support Telecommunications Travel Video 145

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers. Customer Service for Your E-commerce Business. Are you using videos to demo how your products or services work? Phone Support.

e-support 87

e-support Customer Experience Social Media Policies 87

CSM Magazine

FEBRUARY 21, 2022

The good news is with e-learning it has never been easier to create your own course and keep your customer service agents engaged. SCORM has become the industry standard for e-learning and and there are plenty of tools to help you create your training content easily, such as Captivate, Articulate Storyline, Mochaberry, and more.

Tools 52

Tools e-support Course Video 52

Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. The pitfalls of third-party platforms Many companies had e-commerce facilities before the pandemic, but they often produced only a small portion of their sales. An important element of e-commerce is the collection of customer data.

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e-support Customer Experience Retail Touchpoint 83

Experience Investigators by 360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. The best companies offer resources to encourage and support the lifelong learning of their employees.

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Course Video Training e-support 173

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. Source: customerthermometer.com Customer Thermometer is a customer feedback software that makes measuring customer satisfaction simple and quick. Better User Experience: Businesses want tools that are easy to use and have good support.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Kustomer

JUNE 30, 2022

Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support? Customer support is no longer a “nice-to-have” feature. Through a shift in mindset toward a more proactive support strategy.

Examples 95

Examples Self Service e-support Chatbots 95

SurveySensum

JULY 26, 2023

According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. The program makes customers feel appreciated and valued, reinforcing their desire to continue supporting the brand. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveyGizmo

NOVEMBER 11, 2021

Self-serve options, common in B2C e-commerce, have grown for business buyers too. B2B consumers want everything that B2C consumers have — easy service, quick product purchase, digital content, and responsive support. The Alchemer feedback platform is simple enough that users can input personalization themselves.

B2C 98

B2C B2B Self Service e-support 98

ViiBE Blog

OCTOBER 28, 2021

Many companies have been increasing their use and integration of technology and software to support pre- and after-sales customer services. DEP refers to software that integrates customer data with other data sources, such as website analytics, user feedback, etc., How can video support boost customer satisfaction?

Social Media 52

Social Media Roadmap e-support Video 52

2020 Research

AUGUST 30, 2022

The phone company had thousands of web properties as part of its e-commerce store. This was achieved using real-time group feedback to guide agile development sprints. This included screenshare diaries to monitor user interactions with the new website, and video chat to gather the why behind the what.

Company 52

Company e-support Groups Video 52

Wootric CX Blog

MARCH 15, 2020

This may not hold true for every business we work with – Zoom, GrubHub, and the e-commerce toilet paper company Who Gives a Crap are having quite a moment. How can you plan to support your employees through these challenges? Close the loop with customers when they offer feedback. Be a good citizen.

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Company e-support How To Chief Customer Officer 125

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Address negative customer feedback promptly and professionally.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySparrow

SEPTEMBER 27, 2023

It’s also about the velocity at which it’s generated (data streaming in real-time), the variety of data types (text, images, videos, sensor data), and the value it holds in terms of insights. It’s like having a skilled craftsman who listens to your feedback and customizes products to meet your exact needs.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. They also use recycled materials in their garments and prioritize fair labor practices.

Retail 52

Retail Trends Self Service Customer Experience 52

Confirmit

JUNE 7, 2020

Based on the findings from the customer journey mapping, we came up with a plan to set up a process on how to gather, structure and organize customer feedback in ways that provide insights to take actions on for the Customer Success Manager and Product & Development. ” - Sophie Cronberg, Customer Success Management, Sweden. .”

Groups 52

Groups Customer Journeys e-support NPS 52

SurveySensum

JULY 11, 2023

Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Use an efficient ticketing system to organize and prioritize inquiries – close the feedback loop. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

C Space

MAY 18, 2020

Motorcycle, ATV and snowmobile manufacturer Yamaha has launched an all-new “ Deliver Your Ride ” program supporting US Yamaha dealers to complete vehicle purchases remotely, then deliver the product directly to customers. This content will be additive to the Houseparty video chat experience for our users,” she said.

Brands 52

Brands e-support Transportation Video 52

AWS Machine Learning

AUGUST 17, 2022

AWSLOC manages the end-to-end localization process of digital content at AWS (webpages, consoles, technical documentation, e-books, banners, videos, and more). To do so, AWSLOC uses a network of over 2,800 linguists globally and supports hundreds of content creators across AWS to scale localization. About the authors.

e-support 77

e-support Exercises Insurance Analytics 77

CSM Magazine

MARCH 31, 2023

Traditionally, customer service reps had to manually complete every task related to customer support, from initial triage and ticket creation all the way through resolution. Let’s say your customer service team receives a support request regarding a recent purchase. So without further ado, let’s dive in!

Tools 52

Tools Customer Service e-support Self Service 52

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. The 40 Lessons That Turn Customer Feedback into Gold. Sean holds a Ph.D.

Hospitality 64

Hospitality CEM e-support Competitive Advantage 64

CSM Magazine

SEPTEMBER 20, 2021

Relevant research supports the idea that people prefer to help themselves rather than seeking help; it is therefore essential to offer exceptional self-service. The only way to get support from some organizations is to hang on the phone for long periods. Customer feedback tools further optimize knowledge management.

Self Service 52

Self Service Customer Service Management Knowledge Base 52

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods.

Customer Service 77

Customer Service Rewards Programs Customer relationships e-support 77

ProProfs Chat

MAY 24, 2019

Providing tutorials, know-how guides, helpful videos and testimonials when your server detects your customers are browsing on a specific webpage with desired products in hindsight. After assessing, try to employ specific teams that offer prime customer support via these channels 24/7 for fast, trained and dedicated responses.

Ecommerce 100

Ecommerce Social Media e-support Customer Retention 100

Hello Customer

APRIL 24, 2020

There is no instant feedback to know if they are doing a good job. A small thing that companies can do is to let their employees explicitly ask customers for feedback at the end of a conversation. If you want to know more about how organisations can empower their people to use empathy in customer interactions, watch this video here !

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e-support Consulting Course Feedback 87

SurveySparrow

DECEMBER 23, 2021

App highlights: share micro-feedback instantly. The Creative Cloud app from Adobe lets designers easily share their graphic designs and assets with their colleagues, collect feedback from them, and stay updated on all their tasks. App highlights: collaborate on a mural in a video meeting in teams. Prezi Video.

Video 52

Video e-support Meeting Survey 52

TechSee

SEPTEMBER 26, 2018

Conversational AI platforms, known as chatbots, automate and scale one-on-one conversations – with massive use cases that extend well beyond the finance industry, into the sales, marketing and customer support domains. That’s why we’ve seen a huge spike in visual search engines, video tutorials, and more visual customer assistance.

Chatbots 107

Chatbots e-support Fashion Hotels 107

Qualtrics

MARCH 24, 2020

The dreaded f-word – feedback. But the truth is, even if the feedback is negative, it can still be a win. There are many internal and external benefits to collecting user feedback. Let’s take a look at what user feedback can look like and how we can use it to improve our customer experience. What is user feedback?

Feedback 22

Feedback Tips e-support Customer Retention 22

ProProfs Chat

SEPTEMBER 13, 2017

What is the major cause of losing customers in an e-commerce environment? The salesman offers an extended warranty to support any technical issues and replacements. The salesman offers an extended warranty to support any technical issues and replacements. The trust factor support. Unaddressed customer “pain points”.

Software 104

Software e-support Call Center Comparison 104

Magellan Solutions

MAY 29, 2021

Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. And it turns out that social platforms can not only aid patients with their immediate needs, it can also be a way to support hospital staff, nurses and doctors. Sharing Information.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

SurveySparrow

JULY 21, 2021

The advanced CSS feature may need developer support. Feedback alerts and management. Survey types: Classic, chat, NPS, 360°, offline, video surveys. These features make it especially popular with non-profits and e-commerce brands. Support is limited to a web form without live chat support or demos.

e-support 52

e-support Social Media Survey NPS 52

Kustomer

JANUARY 7, 2022

It’s a fantastic marriage of product and service; especially poignant within the e-commerce landscape where consumers want a personalized, human touch to their shopping or streaming experience. video and music streaming), the average American household is spending upwards of $273 per month on subscriptions. Between “goods” (i.e.

Customer Service 97

Customer Service Self Service e-support Automotive 97

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it.

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Tools Survey Feedback e-support 52