article thumbnail

Get better insights with industry leading video feedback tools

Alida

Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.

Video 130
article thumbnail

How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Video 118
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Creating an Action Plan For Your Customer Feedback Strategy

Lumoa

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. In This Article: What’s the importance of a customer feedback strategy?

Feedback 208
article thumbnail

VIDEO: How is Closed Loop Feedback Impacting Growth

NobelBiz

Closing the loop plays a huge factor, not just with customers but with employees as well, by showing that the feedback is being used and acted upon. The post VIDEO: How is Closed Loop Feedback Impacting Growth appeared first on NobelBiz®.

Video 52
article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

article thumbnail

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. 10 tips on gathering post-event attendee feedback. Success is more than a day-of checklist.

Tips 276
article thumbnail

Adding Video Feedback: Put a Face to Feedback and Hear the Story Behind the Metrics

SurveyGizmo

Getting valuable feedback requires collecting a variety of information and distilling that information into meaningful metrics. Still, you may miss important feedback that would easily be discovered with face-to-face interactions. Still, you may miss important feedback that would easily be discovered with face-to-face interactions.