TechSee

FEBRUARY 19, 2024

The further infusion of Generative AI , such as LLMs, could further enhance digital customer interactions, making them more efficient. The virtual agent will first ask the user to see the screen on their smart home hub.

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Virtual Agent Chatbots Training Interaction 124

eGain Blogs

OCTOBER 29, 2021

In their own words: “The past year has accelerated digital transformation of most organizations, provided more remote working tools, and illustrated just how important knowledge sharing is to those who do not work side by side. The Secret Ingredient in Digital Transformation of Customer Engagement: Knowledge Hub. The solution?

Connections 93

Connections Conference Innovation Customer Engagement 93

eGain Blogs

FEBRUARY 29, 2024

Our AI KM solution—the eGain Knowledge Hub —has been rated #1 by multiple stakeholders—clients, pundits, and industry publications such as KMWorld! Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

CRM 72

CRM Innovation Customer Engagement Report 72

eGain Blogs

OCTOBER 19, 2021

In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Analytics Hub to better optimize customer engagement. Each hub is packed with new capabilities, leveraging common services to deliver a modern user experience.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. to Digital CS , drawing insights from research analysts and industry thought leaders. However, in the digital age, proactive engagement has become the norm.

Customer Success 52

Customer Success Training Engagement Customers 52

Gainsight

MAY 24, 2023

By Nick Mehta, CEO, Gainsight NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. Digital Is a Strategy, Not a Segment EVERYONE is using Digital CS to scale. The tenth anniversary of Pulse was the best one yet! And it’s not just for small clients.

Self Service 52

Self Service Knowledge Base Customer Success Sales 52

AWS Machine Learning

FEBRUARY 16, 2024

You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. In this post, we walk through how to discover and deploy the Code Llama model via SageMaker JumpStart.

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Training Examples Travel Policies 107

Magellan Solutions

APRIL 15, 2024

Most organizations worldwide are moving towards IT outsourcing in the digital era , viewing it as a strategic leaver towards increasing operational efficiency, optimizing costs, and gaining access to specialized skills. Ready to streamline operations and accelerate digital growth?

Company 52

Company Culture Healthcare Contact Center 52

Gainsight

JULY 7, 2023

This is where Digital Customer Success and Gainsight’s brand new Digital CS package are changing the game: by providing a comprehensive set of interconnected technologies that allow organizations to successfully blend complementary and cohesive human and digital touchpoints around the customer’s digital journey.

Customer Success 52

Customer Success Self Service Touchpoint Customer Journeys 52

eGain Blogs

APRIL 10, 2023

Call deflection Self-service helps deflect incoming calls and requests for human-assisted digital customer service (e.g., But without accurate knowledge that is consolidated in a unified hub and optimized with analytics, self-service will do nothing but trigger rage by the time the customer gets to a human contact center agent.

Self Service 52

Self Service Management Contact Center Average Handle Time 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Review CS on G2, Review PX on G2, Review Digital Hub on G2. Partner Success Manager.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. This statistic underscores a profound reality – consumers’ reliance on their mobile devices has evolved from convenience to a deep emotional attachment.

Marketing 52

Marketing Touchpoint Loyalty Social Media 52

Think Customers

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

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Sports Innovation Advertising Video 40

CSM Magazine

JULY 21, 2023

They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations. The Importance of Data in Digital Transformation The success of any digital transformation project relies on it being fuelled by data.

Customer Insights 52

Customer Insights Social Media Groups Chatbots 52

Gainsight

DECEMBER 21, 2022

Digital as Strategy. Digital CS will be core to every company’s playbook. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities. Digital CS will often become part of the broader CS strategy and Ops function. Digital Hub. Ops Gets More Important.

Customer Success 52

Customer Success Self Service Customers Training 52

eGain Blogs

MARCH 7, 2023

Integrated knowledge management: The Conversation Hub is tightly integrated with the eGain Knowledge Hub, allowing an integrated question and answer functionality. It is experienced with telephony, CRM and ECM integrations, and 80% of its customers deploy the agent assist module.

Contact Center 52

Contact Center CRM Report Leadership 52

West Monroe

FEBRUARY 13, 2023

In this episode, Betsy Zeigler, CEO of the nonprofit innovation hub 1871, discusses how her organization works to unlock and accelerate innovation at organizations of all stages. Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No. 1871 is a 10-year-old nonprofit innovation hub.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

In this episode, Betsy Zeigler, CEO of the nonprofit innovation hub 1871, discusses how her organization works to unlock and accelerate innovation at organizations of all stages. Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No. 1871 is a 10-year-old nonprofit innovation hub.

Innovation 52

Innovation Company Groups Strategy 52

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes. Let’s dive in.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

Strativity

DECEMBER 12, 2022

The limitations of Commercial off the Shelf (COTS) solutions and all-in-one packaged products became apparent during the pandemic, when businesses relying on traditional digital experience platforms struggled to respond efficiently to changing consumer habits. Drupal: the best composable digital experience platform.

Technology 52

Technology Touchpoint Omni-Channel Ecommerce 52

AWS Machine Learning

OCTOBER 10, 2023

Sagemaker JumpStart is the machine learning (ML) hub of SageMaker that provides access to foundation models in addition to built-in algorithms and end-to-end solution templates to help you quickly get started with ML. All ten of the pre-trained checkpoints are available on the Hugging Face hub.

Training 88

Training Comparison Data Conference 88

Natalie Petouhof

AUGUST 31, 2022

Original Article on Literary Hub. The post Can Digital Technology Really Deliver More Human Empathy? Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now.

Technology 52

Technology ROI Consulting Video 52

AWS Machine Learning

NOVEMBER 6, 2023

Foundation models in SageMaker SageMaker JumpStart provides access to a range of models from popular model hubs, including Hugging Face, PyTorch Hub, and TensorFlow Hub, which you can use within your ML development workflow in SageMaker.

User Experience 94

User Experience Training Conference Data 94

Lithium

DECEMBER 21, 2020

The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools ! Group hubs are proving to be a powerful tool to drive engagement. StanGromer and @ Wendy_S shared their great hub ideas with @ mdfw. Atlas Discussions.

Contact Center 52

Contact Center Tips Groups Analytics 52

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences. CS started as an artisanal thing.

Customer Success 52

Customer Success Self Service Conference Resources 52

Optimove

AUGUST 31, 2023

Survey Results of Marketers Marketers increase digital marketing spend, especially for scaling personalization Most B2C marketers are increasing investments for specific digital marketing strategies. Overall, a significant 73% of consumers indicate a preference for fewer marketing communications. Loyalty platform 2.

Data 52

Data Marketing Multi-Channel B2C 52

Natalie Petouhof

JUNE 27, 2022

Original Article published on Lit Hub. The post Can Digital Technology Really Deliver More Human Empathy? Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now.

Technology 52

Technology ROI Consulting Video 52

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. You Found it! We Fixed it! : This issue is now fixed. and later.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

JUNE 14, 2023

Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer Success , or DCS for short. That’s why we’ve introduced our third product line, Digital Hub.

Self Service 52

Self Service Competitive Advantage Metrics User Experience 52

Comm100

JANUARY 5, 2022

Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. Comm100 also offers omnichannel customer engagement, connecting every key digital channel into one platform for unified, efficient operations. CRM integration .

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Government CRM eBook Software 191

Talkdesk

MARCH 30, 2020

What does a technology leader consider digital transformation to be? According to Salesforce digital transformation is “the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements”.

Contact Center 83

Contact Center Omni-Channel Chatbots Customer Centricity 83

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. Mehta says: “It’s one integrated, personalized offering.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

Lithium

APRIL 15, 2020

The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools ! Group hubs are proving to be a powerful tool to drive engagement. StanGromer and @ Wendy_S shared their great hub ideas with @ mdfw. Atlas Discussions.

Contact Center 52

Contact Center Tips Groups Analytics 52

CSM Magazine

AUGUST 31, 2023

Employ The Analysis Hub For Custom Reporting With the Analysis Hub, you have the ability to create custom reports and explore data with a tailored approach. The age of GA4 is here, and it’s reshaping the landscape of digital analytics.

Analytics 52

Analytics Analysis Metrics Report 52

ChurnZero

MAY 18, 2023

If you’re not a ChurnZero customer, we invite you to try a free version of CS AI. Scale your customer education program with the ChurnZero-Northpass partnership We partnered with Northpass , the leading digital customer education platform, to enable CS teams to seamlessly manage and own customer education.

CRM 52

CRM Meeting Training Data 52

West Monroe

MARCH 27, 2023

It is an interesting phenomenon I call digital whiplash, which is when you’re able to use AI tools and enable yourself to be highly productive and creative in your personal life, but when you come into your workplace, you are using a spreadsheet which is not even connected to the Cloud. What does being digital mean to you?

Social Media 94

Social Media Culture Competitive Advantage Technology 94

NobelBiz

MARCH 26, 2024

Trust in the power of IVR to transform your contact center into a high-performing hub of customer engagement and success. Trust in the power of IVR to transform your contact center into a high-performing hub of customer engagement and success. This technology is a component that takes calls and assigns them to the appropriate agent.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52