How to Turn Survey Results Into Awesome Presentations

GetFeedback

And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged.

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Takeaways From 18 Amazing Presenters at the Customer Service Revolution

The DiJulius Group

The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group.

Experiential Lessons for the Christmas Season: Going Beyond the Presents

Michelli Experience

No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! As a customer experience consultant, I’ve always known that there is more to business than products/services – there is an emotional experience that envelopes the products and services you deliver to your customer! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli.

The Past, Present, And Future Of CX(PA)

Experience Matters

This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. Customer experienceAs alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Experiential Lessons for the Christmas Season: Going Beyond the Presents

Michelli Experience

No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! As a customer experience consultant, I’ve always known that there is more to business than products/services – there is an emotional experience that envelopes the products and services you deliver to your customer! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli.

4 storytelling devices to enhance your research reports and presentations

Vision Critical

The days of data tables, 100-slide presentations and 300-page reports are done. ” Using stories to bring data and customer intelligence to life is vastly different though from the everyday concept of a story. These presentations are very seldom interesting or memorable.

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{Infographic} Going Beyond the Presents for the Christmas Season

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates

Customer Bliss

When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s Leaders must start taking it personally that customers are departing from their business.

Customer Service: The Past, Present, and Future

transcosmos Information Systems

Customer service has transformed dramatically over the years. Fast forward to today, we find ourselves in an era that’s marked by the use of automation and other advanced tools in delivering customer service support. Here’s a look at the past, present, and future of customer service.

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Power.

Presenting My Top 2018 Customer Experience Blog Post!

One Millimeter Mindset

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture.

5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation.

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How to Present User Test Findings Strategically With Video Highlights

Truthlab

The post How to Present User Test Findings Strategically With Video Highlights appeared first on truthlab. Customer Experience Design Ideas

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Hello Customer Presents: Future talks with Rik Vera!

Hello Customer

After an analogue and a digital era, what will be next for the customer experience? customer experience Customer CentricityCX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Jeanne Bliss’ Daily Dose…of Reality: How to Present to Your Executive Team without “Calling Their Baby Ugly”

Customer Bliss

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences.

Summit presentations that score big: How to make your proposal stand out

ForeSee

With 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations

Our Award-Winning Voice of Customer Technology: Present and Future

ForeSee

Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee.

Astea to Present at the Stifel 2019 Cross Sector Insight Conference

Astea

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The post Astea to Present at the Stifel 2019 Cross Sector Insight Conference appeared first on Astea.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. center customer service. Intelligence in the Customer Engagement.

Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that.

Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics

ClientSuccess

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. Highly evolved customer success teams know client success is more than just surveys,” Carine said. “It’s

And now… presenting the 2018 ESM Wave!

Forrester's Customer Insights

Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! age of the customer IT process automation IT service management (ITSM) IT servicesThe Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […].

Astea to Present at 31st Annual ROTH Conference on March 18

Astea

Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

INTRODUCTION Business Transformation and Analytics: Driving Change in a Customer-Centric World | 3. understand new sources of customer data and. quickly act to meet new customer expectations. percent) and direct feedback from customers (39. the customer base.

Astea to Present at 31st Annual ROTH Conference on March 18

Astea

Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,

New Retail Isn’t The Future — It’s The Present

Forrester's Customer Insights

B2C ecommerce ecommerce global ecommerce omnichannel customer experience online retail retailThe future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond.

Creating Great Customer Experiences – In the Present

ENGAGE.cx

Brands must fully understand their customer journeys: What drives your customers to your stores? How do you keep your customers loyal? Brands work in relationships with their customers — the highs and lows of their interactions. Customer Experience

How to Use Storytelling to Drive a Winning Customer Experience Presentation

inmoment

We all know it takes a village to drive improvements in customer experience (CX) within an organization. Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. As a CX professional, you work hand in hand with various key contributors to the customer experience. This means that you could be presenting to anyone from the C Suite to a regional manager.

The Analytics Opportunity For Marketing And Sales Alignment: An Encore Presentation

Forrester's Customer Insights

account-based marketing (ABM) advanced analytics B2B marketing customer lifetime value (CLV) go-to-market strategies B2B customer lifetime value go-to-market marketing and sales alignment

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Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters

Bold360

The mission of this event is to connect the players, worldwide, who make up this nascent digital economy, and this year promises to bring thrilling keynotes, enlightening panels, and stimulating conversations among professionals in the industry – from the side of providers of technology and the all-important customers who understand the need to embrace AI and smart bots to improve their businesses and keep pace with competition. Customer Experience

SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series

Smarter CX

In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. Plus, visit [link] to view the full series and bookmark the page as we’ll continue to add more valuable insight and wisdom from customer experience leaders.

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Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month

Interaction Metrics

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. Both conferences focus on the latest technologies and strategies driving the customer experience.The first day of Operations Summit, on April 9, in a Master Class Workshop Martha will discuss customer experience measurement and how to get your survey out of a rut.

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3 Customer Service Lessons (Past, Present and Future) from A Christmas Carol

Tricia Morris

Lessons from the holiday classic can be applied to almost any topic, in this case, customer service: 1. Your Customer Service Past Cannot Be Changed. A brand or organization’s customer service past cannot be changed, no matter how some wish it could.

RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

RapportBoost

The event, hosted by Customer Service Experience and sponsored by Mitel , will cover: – optimizing live chat conversations with augmented intelligence. – designing a workflow for chat teams’ conversations with customers as well as their interactions with other team members.

Presenting The World Through Your Customers’ Eyes

Customer Interactions

Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions