SAP Customer Experience
NOVEMBER 2, 2023
Welcome to another blog post presenting a new learning asset created for the SAP Customer Experience Solutions portfolio. This time is a brand new series of four Live Sessions: Meet SAP Customer Experience Solutions. Background Context Beginning with SAP Customer Experience Solutions can be tough if you.
Experience Matters
MAY 10, 2018
This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). Here’s a Read More.
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The DiJulius Group
JANUARY 22, 2024
5 Simple Tips You Can Make to Crush Your Next Presentation! At the time I had no formal speaking training outside of a couple of speech and/or presentation classes. Read Full Article The post Essential Presentation Skills to Master for Today’s Business World appeared first on The DiJulius Group.
Totango
MAY 31, 2022
Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. At Totango, we understand that this ability to quickly and effectively gather and communicate information is at the heart of customer success – both internally and externally.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
One Millimeter Mindset
AUGUST 24, 2022
Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. This focus can impede your being purposefully present in bringing out the best in others as well as yourselves.
Seaton CX
OCTOBER 19, 2022
Why are presentations so bad? A business presentation doesn’t have to be boring presentation. If you want to cultivate a customer-centric culture, give people a reason to be interested. How do you give an anti-boring presentation? Nancy Duarte, Resonate: Present visual stories that transform audiences.
Speaker: Natasha Husein, Product Marketing Manager, Clever
When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. Creating customer champions for your education program. Tips and tricks for branding your customer education. You’ll learn about: Partnering with your marketing team to reach a broad audience. Can't make it?
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? By the end of this webinar, you will know: Which channels of communication customers prefer, and why.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. They simply move ahead with their communities and “iterate” as they go. But, brands can avoid this.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. With over 317 million people in the U.S., and over 6.7
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