Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. At Totango, we understand that this ability to quickly and effectively gather and communicate information is at the heart of customer success – both internally and externally.

Customer Success 83

Customer Success Tools Communication Metrics 83

One Millimeter Mindset

AUGUST 24, 2022

Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. This focus can impede your being purposefully present in bringing out the best in others as well as yourselves.

Sports 101

Sports Leadership Innovation Training 101

Blueshift

DECEMBER 19, 2023

Have you ever unwrapped a present that left you scratching your head, wondering if the sender really knew you at all? Just like receiving a moldy fruitcake, customers often find themselves on the receiving end of experiences that feel disconnected, impersonal, and downright baffling. It happens more often than we think.

Customer Engagement 105

Customer Engagement Data Engagement Customer Journeys 105

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Make sure you’re still delivering high-touch, one-to-one engagement.

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Employee Engagement 135

Employee Engagement Engagement Strategy Effort Score 135

Seaton CX

OCTOBER 19, 2022

Why are presentations so bad? A business presentation doesn’t have to be boring presentation. If you want to cultivate a customer-centric culture, give people a reason to be interested. How do you give an anti-boring presentation? Nancy Duarte, Resonate: Present visual stories that transform audiences.

How To 75

How To Customer Centricity Meeting Culture 75

Lithium

OCTOBER 8, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian. Apple Podcasts.

Social Media 97

Social Media Leadership Customer Engagement Engagement 97

Comm100

FEBRUARY 6, 2024

This approach transforms learning from a passive to an active process, making it more engaging and interactive. Strategies for Gamification in Higher Education Gamification can make learning more engaging, enjoyable, and tailored to students’ individual needs and learning styles. annually , reaching about USD 348.41

Gamification 100

Gamification Engagement System Feedback 100

ijgolding

AUGUST 9, 2017

A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally. Communication. Collaboration. Influencing skills.

Engagement 226

Engagement Customer Experience Customer Experience Professionals Customer Centricity 226

CloudCherry

JUNE 13, 2019

Online banking has been transforming customers’ behaviors, expectations, and needs. It’s because it provides a more comfortable life for the customer, which is what they want precisely. Customers want to have a smooth execution of banking transactions with just one click or one touch rather than wasting their time waiting in line.

Banking 267

Banking Tools Engagement Chatbots 267

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement. There is a wealth of customer data available to marketers today.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

Lithium

JULY 31, 2023

With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Updated insights include new analytics APIs, health and engagement metrics, reports, and more.

Software 52

Software Analytics ROI User Experience 52

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Conference Entertainment 52

SAP Customer Experience

NOVEMBER 27, 2022

I’m announcing the last instance of the SAP Emarsys Customer Engagement Onboarding sessions in 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities. Hi SAP Community!

Customer Engagement 61

Customer Engagement Engagement Customers Marketing 61

Comm100

FEBRUARY 18, 2021

Buzzwords come and go in the customer experience worlds, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Engagement 130

Customer Engagement Engagement Consumers Study 130

ECXO

JUNE 7, 2023

We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: “Creating Engaging Experiences in Real-time,” presented by the ECXO in collaboration with SAS. Frameworks for measuring and optimizing real-time customer experiences. Discover more about his work at [link].

Customer Experience 80

Customer Experience Engagement Chief Customer Officer CRM 80

SAP Customer Experience

JULY 5, 2023

I’m glad to announce that I’ll be delivering the SAP Emarsys Customer Engagement Onboarding sessions from 18 to 20 of July. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities.

Customer Engagement 57

Customer Engagement Engagement Customers Marketing 57

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. Why is member engagement so important to credit unions? As a result, members often have high expectations when it comes to customer service and credit union member experience.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Virtual Sales and the Distracted Customer. For example, customers have less tolerance for meandering conversations with gaps in the dialogue. The reality of the 2D world is you’re constantly competing—not against your customer, but against distraction. By Bruce Wedderburn.

Engagement 137

Engagement Sales Video Meeting 137

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SAP Customer Experience

JUNE 19, 2023

Dear customers, Thank you for attending the SAP virtual event about “How to achieve your business goals with SAP Premium Engagements”, Tuesday June 13th 2023. This event was a follow-up from our Nordic SAP Premium Engagement Forum in Copenhagen in April 2023 where we had a great presentation by Jai.

Engagement 57

Engagement How To Customers Customer Experience 57

Totango

FEBRUARY 28, 2020

We all want to believe that we have a strong relationship with our customers. The digitization of business has created a customer-centric economy, and people switch services until they find the solution that suits them. Creating a strong customer engagement strategy makes sure every interaction delivers that value.

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 110

Customer Engagement Customer Journeys Engagement Strategy 110

Michelli Experience

DECEMBER 20, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customer Experience Company 113

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Beyond Philosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. They focused their attention on the customer-facing teams at first. That would leave one group with a customer-centric mindset and the rest without one. We all know happy employees make happy customers.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.

Customer Service 180

Customer Service Chatbots Interaction Customers 180

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Optimove

JANUARY 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Loyalty program players seek personalized rewards and exclusive games, making web push a potent tool for continued engagement.

Engagement 59

Engagement Loyalty Programs How To Loyalty 59

Lithium

JUNE 28, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian. Apple Podcasts.

Social Media 52

Social Media Leadership Customer Engagement Engagement 52

Michelli Experience

DECEMBER 20, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 100

Infographics Consulting Customer Experience Company 100

Customer Bliss

NOVEMBER 29, 2018

How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Lean into Your Customers. How do you do this and engage customers as a healthcare provider?

Chief Customer Officer 195

Chief Customer Officer System Handbook Engagement 195

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Engaging your investors starts by understanding what they care about. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. We cover: How does customer success work with investors?

Metrics 98

Metrics Customer Success Engagement Effort Score 98

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement How To Telecommunications Customer Centricity 103