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How to Turn Survey Results Into Awesome Presentations


Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations.

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The Past, Present, And Future Of CX(PA)

Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. Here’s a Read More.


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Is Targeting Perfectionism Impeding Being Purposefully Present?

One Millimeter Mindset

Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. This focus can impede your being purposefully present in bringing out the best in others as well as yourselves.

Sports 101
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Simplify Business Reviews with Totango’s Presentation Builder


Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango. and free text on the fly.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference

The DiJulius Group

The post The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference appeared first on The DiJulius Group. I truly do. I can’t believe how many people, in a vast number of companies, use it. It should be. Read Full Article.

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Starbucks Barista Potentially Saves a Life by Being Present in the Moment

The DiJulius Group

Starbucks Barista Potentially Saves a Life by Being Present in the Moment Thankfully, a Starbucks employee was paying attention and recognized a potentially dangerous situation occurring in her Texas café. The post Starbucks Barista Potentially Saves a Life by Being Present in the Moment appeared first on The DiJulius Group.

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Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of

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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of

Join Tony Medrano, CEO of, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

In this presentation, we’ll inspire you with a blueprint to do this, including: An understanding of the path organizations must take to flip their thinking from delivering customer experiences, to truly being customer-centric in their operations.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. Here’s the good news: even if you are only fluent in your native language, the process isn’t as daunting as you might think.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.