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How to save money on Christmas presents

Helen Dewdney

This is a version of an article published on Reader’s Digest How to save money on Christmas presents 05 December 2022. Ways to save money on those presents. revealed that one in four people received an unwanted Christmas present last year. Start to reduce present giving.

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Is Targeting Perfectionism Impeding Being Purposefully Present?

One Millimeter Mindset

Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. Then engage me to present a One Millimeter Mindset ™ program!

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The Past, Present, And Future Of CX(PA)

Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

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Your Presentation Is Not A Report And How To Fix It

Russel Lolacher

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

People prefer to learn in their native language, so localizing eLearning helps genuinely engage learners and gives them that much-needed sense of inclusion. In this exclusive webinar with Chris Paxton, learn how to ensure that authentic translation and localization work for your organization!

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Weave Storytelling into your UX Presentations

dscout People Nerds

Storytelling is a persuasive tool. Leveraging it in the right way can compel your team to take meaningful action

Tools 56
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Need a Presentation With Punch? Think Visually

Heart of the Customer

The post Need a Presentation With Punch? “All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent).

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Simplify Business Reviews with Totango’s Presentation Builder

Totango

Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Dynamically populate the presentation information from attribute data tags. to customize your presentation.

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The Tale of Christmas Present

SAP Customer Experience

Just like the rest of world, supply chain disruption has hit North Pole, Inc (NPI). NPI is a nonprofit toy distribution outfit that operates in multiple countries across the globe.

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Christmas presents, returns – your rights

Helen Dewdney

Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will.

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Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

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How to Create a CX Presentation that Doesn’t Suck

Seaton CX

Why are presentations so bad? A business presentation doesn’t have to be boring presentation. How do you give an anti-boring presentation? If you want the audience to be engaged with your presentation, you have to bring them into the story.

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How to Present Keyword Research: A How-to Guide

DemandJump

Similar to how SEO keyword research needs to be optimized, how you present SEO research can be just as specific to your client, other employees, stakeholders, etc—after all, the number one result in Google gets 31.7%

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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Forrester Digital Transformation

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

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The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference

The DiJulius Group

The post The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference appeared first on The DiJulius Group. Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

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Presentations Are About To Get Swamped In AI-Generated Images

Forrester Digital Transformation

…and I’m not sad about it. The rise of large language models, and the tools built upon them like DALL-E mini, Stable Diffusion, and others, are being touted as the heralds of a new age of capabilities in AI tools and products.

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Starbucks Barista Potentially Saves a Life by Being Present in the Moment

The DiJulius Group

Starbucks Barista Potentially Saves a Life by Being Present in the Moment Thankfully, a Starbucks employee was paying attention and recognized a potentially dangerous situation occurring in her Texas café.

Groups 82
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4 storytelling devices to enhance your research reports and presentations

Alida

The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.

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Adding Objects to Your Presentation’s Background

Dapresy

The post Adding Objects to Your Presentation’s Background appeared first on Dapresy Market Research Reporting. Dapresy is introducing a new series of articles, prepared by Daniel Landelius, Customer Support Specialist, which will focus on report building for efficiency.

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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

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Learn the secrets of the Steve Jobs presentation style – with Amanda Meyer

ThriveableBiz

And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. You need to be able to present.

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Altitude 2022 Presenters Tell Developers To Embrace a ‘Location-Less Future’

Forrester Digital Transformation

I recently attended Altitude 2022 in New York City, which featured many compelling presentations and user stories showcasing the latest happenings at the edge.

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How to Prepare for a Presentation – with Examples

CSM Magazine

Preparation is the most essential part of a successful presentation. Most people spend hours developing a presentation, but they completely forget about practicing it. Memorizing your presentation speech by heart is not a good idea, as it will give you a false sense of security.

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Presenting: Live sessions for Emarsys Technical Product and Implementation

SAP Customer Experience

Hi SAP Community! Announcing a live session series for SAP Emarsys! Background Context SAP Emarsys is a captivating customer engagement solution that empowers marketers to grow their customer connections. This 6 day live session is intended to help upskill new users and demonstrate the key features and benefits of SAP. Customer Experience SAP Emarsys Customer Engagement Training

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

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Why the future of customer experience lies in the present

Adrian Swinscoe

The post Why the future of customer experience lies in the present first appeared on Adrian Swinscoe I remember flying from London to Barcelona five years ago to speak at a conference. On entering the departure lounge, I was notified that the plane […].

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How to Write and Present a Winning UXR Case Study (With a Free Outline Template)

dscout People Nerds

Learn how to tell your project’s story—all while showing off your own skills.

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Presenting Live Session: Starting with SAP Integration Suite for Customer Experience

SAP Customer Experience

Another blog post presenting new stuff created for the SAP Customer Experience Solutions Integration and Extensibility portfolio. Hi SAP Community! This time a a brand new Live Session: Starting with SAP Integration Suite for Customer Experience.

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Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates

Customer Bliss

Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

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IBTM Keynote: Mike Wittenstein

Storyminers

PresentationsThe post IBTM Keynote: Mike Wittenstein appeared first on StoryMiners.

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10 Key Points For A Strong Retention Board Presentation

Gainsight

Our VP of Customer Success ( Kellie Capote ) and I presented to the board this quarter, and I think our talk track is valuable as other CS leaders prepare for future board conversations. .

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The Countdown To B2B Summit APAC 2021: Keynote Presentations

Forrester's Customer Insights

This year’s B2B Summit APAC will be our biggest and boldest yet, with keynote presentations as well as track sessions, practitioner presentations and awards, a sponsor marketplace, and tons of virtual networking opportunities.

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Why Nostalgia is Not Just a Thing of the Past But the Present

Beyond Philosophy

By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. If you can make people feel good while looking backward at the past, you might get them to move forward in the present with you. .

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

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[Podcast] Being Present on Social Media: It’s Harder than You Think

Lithium

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

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The Countdown To B2B Summit APAC 2021: Track Presentations

Forrester's Customer Insights

If you missed my first blog where I outlined what to expect from our keynote presentations at B2B Summit APAC 2021, click here.

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Presenting Learning Journey Live Session: SAP Customer Experience Solutions - Integration & Extensibility

SAP Customer Experience

I’m glad to present you in this blog post the Learning Journey Live Session: SAP Customer Experience Solutions – Integration and Extensibility. Hello SAP Community! Fernando from the CRM & CX Product Learning CoE Team writing this post! Background Context Learning Journeys as visual guides designed to help us completing. Customer Experience #Education #Extensibility #LearningJourney #LiveSessions #SAPLiveSession integrations Training

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What to do with the ghost of Christmas Present?

Helen Dewdney

Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? Another idea: Perhaps this year is the year that you have a chat with people about reducing the present buying next time?! Latest News Christmas donating gifts regifting returns unwanted presents

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!