INDUSTRY INSIGHTS YOUR PEERS ARE READING
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. MORE
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! MORE
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. MORE
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. MORE
Fun fact: I’ve been researching billing for Forrester since 2012. But 2018 was a year unlike any other in my billing research. For the first time, the majority of my client inquiries on the topic came from financial services companies. MORE
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation. MORE
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. MORE
Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc., MORE
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not! MORE
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not! MORE
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. MORE
And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged. MORE
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. MORE
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. 3 Actions to Present the Story. Make your presentation experiential. MORE
Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc., MORE
The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon. MORE
She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics. MORE
In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX. MORE
The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services MORE
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations MORE
Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? MORE
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation. MORE
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. MORE
In this short video, Confirmit's Market Research experts talk about their views on the evolution of the MR industry, including the transition from telephone surveys towards online, mobile, Internet of Things, and social media research. MORE
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution. MORE
OTCQB: ATEA) a leading global provider of field service management and mobility solutions , today announced that Astea’s executive leadership will present at the 9 th Annual LD Micro Invitational Conference on Tuesday, June 4, 2019, at 8:20 am Pacific Time. MORE
Here’s a look at the past, present, and future of customer service. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos. Customer service has transformed dramatically over the years. MORE
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. MORE
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. MORE
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? MORE
Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will. MORE
Presentation Related Topics GetFeedback
FEBRUARY 6, 2019
And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. Presenting survey results in a highly visual format will keep your audience engaged.
Michelli Experience
DECEMBER 19, 2017
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not!
Experience Matters
MAY 10, 2018
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!
Michelli Experience
DECEMBER 19, 2017
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not!
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presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
Vision Critical
JUNE 3, 2016
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire?
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transcosmos Information Systems
MARCH 14, 2018
Here’s a look at the past, present, and future of customer service. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos. Customer service has transformed dramatically over the years.
Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.
Helen Dewdney
JANUARY 4, 2017
Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will.
Helen Dewdney
DECEMBER 26, 2017
Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it?
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
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Provide Support
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation.
Customer Bliss
OCTOBER 27, 2015
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss.
One Millimeter Mindset
DECEMBER 27, 2018
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration.
Customer Bliss
SEPTEMBER 6, 2018
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. 3 Actions to Present the Story. Make your presentation experiential.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
Truthlab
APRIL 26, 2018
The post How to Present User Test Findings Strategically With Video Highlights appeared first on truthlab.
Hello Customer
MARCH 1, 2019
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology.
Astea
MARCH 5, 2019
Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,
Astea
MARCH 5, 2019
Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
ENGAGE.cx
AUGUST 11, 2015
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx.
Magellan Solutions
OCTOBER 15, 2017
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line.
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.
Forrester's Customer Insights
JANUARY 28, 2019
The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.
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data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
ForeSee
OCTOBER 25, 2016
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations
Forrester's Customer Insights
SEPTEMBER 17, 2018
The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services
Confirmit
FEBRUARY 28, 2018
In this short video, Confirmit's Market Research experts talk about their views on the evolution of the MR industry, including the transition from telephone surveys towards online, mobile, Internet of Things, and social media research.
Forrester's Customer Insights
NOVEMBER 8, 2018
Africa is home to 20% of our planet’s land and 16% of its people, but none of the hyperscale public clouds run from data centers there — yet.
Smarter CX
JUNE 8, 2018
In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX.
inmoment
JANUARY 17, 2019
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.
ForeSee
JANUARY 27, 2015
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S.
Interaction Metrics
APRIL 4, 2019
She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.
Bold360
JUNE 22, 2017
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.
Astea
MAY 20, 2019
OTCQB: ATEA) a leading global provider of field service management and mobility solutions , today announced that Astea’s executive leadership will present at the 9 th Annual LD Micro Invitational Conference on Tuesday, June 4, 2019, at 8:20 am Pacific Time.
Forrester's Customer Insights
MARCH 4, 2019
Fun fact: I’ve been researching billing for Forrester since 2012. But 2018 was a year unlike any other in my billing research. For the first time, the majority of my client inquiries on the topic came from financial services companies.
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