Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.

Report 65

Report Hospitality Tips Connections 65

Experience Matters

MAY 10, 2018

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Customer Experience Professionals 200

Customer Experience Professionals Groups Customer Experience Customers 200

GetFeedback

JANUARY 6, 2020

Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles

Survey 195

Survey Data Engagement How To 195

Heart of the Customer

MAY 28, 2020

The post Need a Presentation With Punch? “All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent).

Advertising 91

Advertising Communication Customer Experience Customer Journeys 91

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

Case Study

Helen Dewdney

JANUARY 4, 2017

Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will.

Sales 52

Sales Consumers 52

Dapresy

FEBRUARY 24, 2020

The post Adding Objects to Your Presentation’s Background appeared first on Dapresy Market Research Reporting. Dapresy is introducing a new series of articles, prepared by Daniel Landelius, Customer Support Specialist, which will focus on report building for efficiency.

System 64

System Examples Report Feedback 64

Forrester's Customer Insights

JULY 20, 2021

This year’s B2B Summit APAC will be our biggest and boldest yet, with keynote presentations as well as track sessions, practitioner presentations and awards, a sponsor marketplace, and tons of virtual networking opportunities.

B2B 36

B2B Marketing Customers 36

Forrester's Customer Insights

JULY 20, 2021

If you missed my first blog where I outlined what to expect from our keynote presentations at B2B Summit APAC 2021, click here.

B2B 36

B2B Sales Marketing Customers 36

Alida

JUNE 3, 2016

The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.

Report 116

Report Entertainment Data Customer Experience 116

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Contact Center

The DiJulius Group

SEPTEMBER 25, 2019

The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

Conference 65

Conference Groups Brands Customer Service 65

Helen Dewdney

DECEMBER 26, 2017

Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? Another idea: Perhaps this year is the year that you have a chat with people about reducing the present buying next time?! Latest News Christmas donating gifts regifting returns unwanted presents

Banking 46

Banking Groups Course Sales 46

Gainsight

AUGUST 14, 2020

Our VP of Customer Success ( Kellie Capote ) and I presented to the board this quarter, and I think our talk track is valuable as other CS leaders prepare for future board conversations. .

Trends 52

Trends Metrics Analysis Measurement 52

Lithium

JUNE 28, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

Social Media 52

Social Media Customer Engagement Engagement Leadership 52

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

Brands

Storyminers

DECEMBER 10, 2020

PresentationsThe post IBTM Keynote: Mike Wittenstein appeared first on StoryMiners.

174

174

dscout People Nerds

JANUARY 21, 2021

Learn how to tell your project’s story—all while showing off your own skills.

Case Study 98

Case Study Study How To 98

Customer Bliss

OCTOBER 27, 2015

Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.

Metrics 162

Metrics Customer Experience Analysis Connections 162

Optimove

OCTOBER 24, 2019

The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. What if I told you there’s one place with answers to questions such as how to engage customers in the era of marketing overload, or what is the real value of a lost customer? Can CRM be a strategic advantage? What are some gaming CRM strategies that work? How to structure marketing strategies in the age of the customer? How to build a smarter CRM strategy?

Connections 40

Connections Groups Strategy How To 40

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Return on Investment

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Paradoxically, this is one of the most important qualities of a successful sales presentation – keeping it as simple as possible. Personalize your presentation.

Sales 70

Sales Tips Tools Video 70

Storyminers

JANUARY 12, 2021

PresentationsThe post The Future of Customer Experience – Virtual Course appeared first on StoryMiners.

Course 143

Course Customer Experience Customers 143

Solvvy

DECEMBER 16, 2019

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.

Customer Experience 48

Customer Experience Knowledge Base Brands omnichannel 48

ForeSee

OCTOBER 25, 2016

The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentationsWith 2017 Connect: The ForeSee Summit just a few months away, we’re in search of client speakers who want to share their customer experience (CX) measurement successes and inspire their.

Measurement 50

Measurement Connections Case Study Customer Experience 50

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

Customer Expectations

Truthlab

APRIL 26, 2018

The post How to Present User Test Findings Strategically With Video Highlights appeared first on truthlab. Reading Time: 4 minutes When you’re doing everything right to try to make your product or service better, you should be conducting task-based usability tests with real users, and of course you’re also filming those tests so you can show video highlights to convince the team or the stakeholders, or the company’s executives, that these findings must be acted […].

Video 58

Video Course How To Company 58

Customer Bliss

SEPTEMBER 6, 2018

There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place? 3 Actions to Present the Story. Make your presentation experiential. Instead of presenting a dashboard, or a deck, walk them through the life of the customer.

Chief Customer Officer 103

Chief Customer Officer Video Course How To 103

MyCustomer

JUNE 8, 2020

I am wondering - why most people are talking only about survival as being the best possible outcome of the COVID-19 crisis? While I do not.T 8th Jun 2020. By Manuela Pifani Founder & Managing Director

Management 40

Management 40

Forrester's Customer Insights

SEPTEMBER 17, 2018

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services

Employee Experience 38

Employee Experience Customer Experience Management Customers 38

Advertisement

presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Contact Center

Bold360

JUNE 22, 2017

– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.

Technology 59

Technology Leadership Marketing Meeting 59

Confirmit

FEBRUARY 28, 2018

In this short video, Confirmit's Market Research experts talk about their views on the evolution of the MR industry, including the transition from telephone surveys towards online, mobile, Internet of Things, and social media research. You'll learn: How the use of mobile in research is changing the way in which surveys are created and how reporting is implemented. About the role of the Internet of Things in delivering in-the-moment insight and context into research projects.

Social Media 40

Social Media Video Survey Report 40

Conifer Research

SEPTEMBER 16, 2019

43

43

ForeSee

JANUARY 27, 2015

The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services. We’re proud to be named to this list, and wanted to share a few highlights from the past year that helped us get there.

Voice of Customer 73

Voice of Customer Technology Innovation Brands 73

transcosmos Information Systems

MARCH 14, 2018

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos.

Customer Service 72

Customer Service Infographics Social Media Sales 72

CSM Magazine

MAY 18, 2020

Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues.

Video 52

Video Conference Study Groups 52