INDUSTRY INSIGHTS YOUR PEERS ARE READING
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! MORE
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S. MORE
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. MORE
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. MORE
I have been accepted to co-present at RSA 2019 in SFO in March. Co-presenting with me will be my dear ex-colleague Andrew Rose (VocaLink CSO and 2018 European CISO of the year). I will take the opportunity to not only present, but also [… The topic: “The Fine Art of Creating A Transformational Cyber Security Strategy”. MORE
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No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not! MORE
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not! MORE
Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions MORE
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. MORE
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. MORE
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. 3 Actions to Present the Story. Make your presentation experiential. MORE
In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX. MORE
The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services MORE
Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective MORE
00000 A Christmas Carol by Charles Dickens has been inspiring change for well more than a century. It was written by Dickens to inspire social change, but also in hopes to change the direction of Dickens’ waning career. Lessons from the. Blog Service and Support MORE
In our first storygraphic we discussed the importance for organizations to “get closer” to their customers in order to shape the customer experience in a way that is unique to the individual. Understanding the individual customer journey is just the first step towards creating an exceptional customer experience. So what’s the rest of our secret formula for customer experience success? In this storygraphic, we provide the top 4 essentials for exceptional customer experience MORE
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations MORE
Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? MORE
Customer Experience CustomerThink Customer Service Execution Presentation Service Eye Candy Superficial ServiceEye candy! It is such a really cool label. It should be a phrase that has a terrific reputation. After all, who doesn’t like candy? MORE
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. MORE
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation. MORE
BKIFG has a Secret Service Day for their employees – Benson Kearley IFG, an Insurance company headquartered in Toronto, Canada, whose long legacy of being world-class to their own Customers, is being featured in The Customer Service Revolution. However, they recently took experience to a new level for all their employees. As a result of […]. Customer Service MORE
In this short video, Confirmit's Market Research experts talk about their views on the evolution of the MR industry, including the transition from telephone surveys towards online, mobile, Internet of Things, and social media research. MORE
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution. MORE
Here’s a look at the past, present, and future of customer service. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos. Customer service has transformed dramatically over the years. MORE
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. MORE
The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. MORE
On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI. MORE
In today’s interview, which followed a presentation Ryski gave recently to the Alberta chapter of the Marketing Research & Intelligence Association (MRIA) , we discuss: The clever tactic his company now uses to get clients to act on market research results. MORE
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. MORE
Obviously the video didn’t last long; it was pulled from the Internet, but besides being somewhat amateurish and mildly ludicrous, the theory of presenting the proper solutions to customers based on their needs still rang through as truth. P – Present (solution). MORE
There is No Time Like the Customer Service Present. . “He Gather, analyze and share the information and the picture presented by the ghosts of customer service past and present to justify and get support for future change. I will live in the Past, the Present, and the Future. MORE
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? MORE
Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will. MORE
Presentation Related Topics Experience Matters
MAY 10, 2018
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!
Michelli Experience
DECEMBER 19, 2017
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not!
Michelli Experience
DECEMBER 19, 2017
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not!
Vision Critical
JUNE 3, 2016
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire?
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presented with the proposition “bad decisions cost my organization. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.
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Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.
One Millimeter Mindset
DECEMBER 27, 2018
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration.
Helen Dewdney
JANUARY 4, 2017
Complaining Uncategorized Christmas presents CRA returnsSo, the jumper doesn’t fit, you don’t like the hideous ornament that your aunt bought. What can you do? If the item is not faulty the store is under no legal obligation to refund or exchange with or without proof of postage, but many of the big stores will.
Helen Dewdney
DECEMBER 26, 2017
Have you received an unwanted present? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it?
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only be present on multiple channels, but also to maintain. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer.
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Customer Bliss
SEPTEMBER 6, 2018
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. 3 Actions to Present the Story. Make your presentation experiential.
Customer Bliss
OCTOBER 27, 2015
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss.
Provide Support
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? I recommend you watching his interesting presentation. Personalize your presentation.
Truthlab
APRIL 26, 2018
The post How to Present User Test Findings Strategically With Video Highlights appeared first on truthlab.
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data is presented in a simple, digestible manner, businesses can see the big picture and deliver a. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
Tema Frank
FEBRUARY 29, 2016
In today’s interview, which followed a presentation Ryski gave recently to the Alberta chapter of the Marketing Research & Intelligence Association (MRIA) , we discuss: The clever tactic his company now uses to get clients to act on market research results.
Magellan Solutions
OCTOBER 15, 2017
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line.
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.
ENGAGE.cx
AUGUST 11, 2015
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Forrester's Customer Insights
NOVEMBER 8, 2018
Africa is home to 20% of our planet’s land and 16% of its people, but none of the hyperscale public clouds run from data centers there — yet.
Forrester's Customer Insights
SEPTEMBER 17, 2018
The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services
Confirmit
FEBRUARY 28, 2018
In this short video, Confirmit's Market Research experts talk about their views on the evolution of the MR industry, including the transition from telephone surveys towards online, mobile, Internet of Things, and social media research.
ForeSee
OCTOBER 25, 2016
The post Summit presentations that score big: How to make your proposal stand out appeared first on ForeSee. Case Stories Events Case Studies ForeSee Summit ForeSee Summit 2017 socializing data Summit presentations
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
Smarter CX
JUNE 8, 2018
In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX.
Forrester's Customer Insights
JANUARY 14, 2019
I have been accepted to co-present at RSA 2019 in SFO in March. Co-presenting with me will be my dear ex-colleague Andrew Rose (VocaLink CSO and 2018 European CISO of the year). I will take the opportunity to not only present, but also [… The topic: “The Fine Art of Creating A Transformational Cyber Security Strategy”.
ForeSee
JANUARY 27, 2015
The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Answers recently ranked 11th on Forbes’ 2015 list of America’s Most Promising U.S.
Bold360
JUNE 22, 2017
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.
RapportBoost
OCTOBER 20, 2018
The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.
Tricia Morris
DECEMBER 4, 2015
There is No Time Like the Customer Service Present. . “He Gather, analyze and share the information and the picture presented by the ghosts of customer service past and present to justify and get support for future change. I will live in the Past, the Present, and the Future.
Customer Interactions
JULY 7, 2015
Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions
Customer Interactions
JULY 7, 2015
Lately, there seems to be a lot of discussion about voice over IP (VoIP) call recording technologies. I have received many questions from customers, and participated in many conversations about the pros and cons of various VoIP call recording options and the advances in emerging technologies in this area. I’ll try to recap the main points here in the hopes of bringing in a wider audience perspective
Customer Interactions
JULY 7, 2015
On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI.
Wired and Dangerous
JUNE 19, 2017
Customer Experience CustomerThink Customer Service Execution Presentation Service Eye Candy Superficial ServiceEye candy! It is such a really cool label. It should be a phrase that has a terrific reputation. After all, who doesn’t like candy?
Tricia Morris
DECEMBER 6, 2015
00000 A Christmas Carol by Charles Dickens has been inspiring change for well more than a century. It was written by Dickens to inspire social change, but also in hopes to change the direction of Dickens’ waning career. Lessons from the. Blog Service and Support
The DiJulius Group
JUNE 17, 2015
BKIFG has a Secret Service Day for their employees – Benson Kearley IFG, an Insurance company headquartered in Toronto, Canada, whose long legacy of being world-class to their own Customers, is being featured in The Customer Service Revolution. However, they recently took experience to a new level for all their employees. As a result of […]. Customer Service
Customer Interactions
JULY 7, 2015
In our first storygraphic we discussed the importance for organizations to “get closer” to their customers in order to shape the customer experience in a way that is unique to the individual. Understanding the individual customer journey is just the first step towards creating an exceptional customer experience. So what’s the rest of our secret formula for customer experience success? In this storygraphic, we provide the top 4 essentials for exceptional customer experience
Service Untitled
NOVEMBER 14, 2011
Obviously the video didn’t last long; it was pulled from the Internet, but besides being somewhat amateurish and mildly ludicrous, the theory of presenting the proper solutions to customers based on their needs still rang through as truth. P – Present (solution).
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