Customers Industry Innovation Leadership 
C3Centricity
JULY 20, 2020
Another recent post of mine concentrated on why companies fail in their adoption of a customer-first strategy. You can read it here: 7 reasons most companies fail to adopt a customer first strategy. This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t.
Education Services Group
NOVEMBER 21, 2022
I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. A growing industry full of fresh talent. Customer Success is growing, which is no surprise.
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Clarivate
FEBRUARY 13, 2024
Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. SDG 9 aims to build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation.
Magellan Solutions
DECEMBER 11, 2023
In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. It is where the spark of innovation ignited. It highlighted their adaptability and expertise in the BPO industry. He believes that the foundation of good leadership is transparency.
InMoment XI
NOVEMBER 30, 2023
These tools are essential for understanding how your customers are talking about your brand. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.
Alida
SEPTEMBER 20, 2017
Growth in customer experience (CX) innovation has flatlined, and it’s likely you’re on the wrong side of the widening gap. According to Forrester’s Customer Experience Index, 2017 , today’s businesses across 21 industries are plagued by a growing “CX leadership gap.” On average, losses were, bigger than gains.
InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
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